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Can you use rules to trigger a program?


We would like to trigger a CSAT survey program based on a set of criteria. I'm not seeing any Actions related to program.... Thoughts?


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Best answer by karl_rumelhart 10 May 2019, 04:00

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JO Programs can be configured with a bionic query. So there should be no need to put your criteria in a rule...you have just as much power in Journey Orchestrator itself. Look in the follwing doc under Query Builder



https://support.gainsight.com/Journey_Orchestrator_and_Email/Programs/Adding_Participants_to_a_Program


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One caveat - Rules can be run more than once per day on a schedule but Query Builder in Programs can only sync once per day.


Thanks much!


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