Can we trigger a CTA when a field passes a specific threshold value?

  • 17 January 2023
  • 2 replies

Userlevel 2

For instance we’re looking to trigger a CTA when a usage field value crosses over the 80% threshold.

Currently in our Rule, it’ll fire if the usage is over 80% (it doesn’t distinguish between something that just crossed 80% for the first time or was already over 80%) which isn’t the expected behaviour and we’re getting a lot of noise.


Best answer by john_apple 17 January 2023, 16:44

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Userlevel 6
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Hello @simonechen - in order to have this trigger only when it changes to a certain value, you would need to have a time series of data for previous and current value. You could leverage the scorecard which has built in snapshot capability or you could create a custom object that you use a rule to write to on a daily or even real-time basis depending on the data

Userlevel 2

Thanks @john_apple - that’s what I suspected. I’ll give this approach a look!