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Timeline Reporting: To BCC or Not to BCC, that is the question

  • 29 September 2020
  • 3 replies
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I’m looking to create some new reports surrounding Timeline entries but I want to differentiate between the timeline entries that were created via the BCC to Timeline tool and the entries that were manually entered. Is this possible?

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Best answer by katie_b 8 October 2020, 18:30

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Userlevel 6
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Hi @shane_mccoy - I haven’t created a report like this for a while but I believe there is a column called Source in the Timeline Activity object that tracks where the activity came from. 

Userlevel 4
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@jean.nairon is correct. There is a field called Source on the Activity Timeline object. Depending on whether you’re BCC’ing with the email address, or via the Chrome Plugin you’ll look for sources of INBOUND_EMAIL or CHROME_PLUGIN in the source field.

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@jean.nairon is correct. There is a field called Source on the Activity Timeline object. Depending on whether you’re BCC’ing with the email address, or via the Chrome Plugin you’ll look for sources of INBOUND_EMAIL or CHROME_PLUGIN in the source field.

Thanks Katie!

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