We recently onboarded 15 new CSMs onto Gainsight. A step in the implementation is updating applicable reports/dashboards. I have discovered that the new CSMs put us over the threshold of allowable configured aliases.
The message provided is: Aliases can only be configured for fields with 30 or less distinct values.
Unfortunately, all I get is this message and I no longer have access to the alias list. This means that the folks who already had an alias are stuck with the alias they had and the new folks don’t get an alias at all.
Is it possible to increase the limit of distinct values? And is it possible for admins to retain access to the alias list for the allowable quantity?
Best answer by jean.nairon
That’s a cool use case. You might be able to add a field to the company that shows “CSM Name + Segment”. I would use a calculated field instead of aliases so that your not using up aliases. It will be a much more stable and won’t depend on using aliases. Plus the calculated field will adjust if ever the CSM or Segment changes.