Duplicate Contacts

  • 3 October 2022
  • 2 replies

Userlevel 2

If we have duplicate contacts in SFDC, once we clean that up, do we re-sync to GS?  Does that happen automatically?

What report would I run in GS to check to make sure i don’t have any duplicate contacts?

2 replies

Userlevel 2
Badge +1

Hello @MelissaC wanted to check, have you got solution for your question or is it still open?

Userlevel 6
Badge +2

The default key for Person records in email so Gainsight won’t create duplicate Person records if the email address is the same for more than one contact. If it is a different email address, then a new Person record would get created. 

Any records removed from Salesforce would not automatically be removed from Gainsight. People can be deleted from Gainsight on the C360 but this only removes the Company Person record. To delete the Person record, you would need to delete via Data Operations.