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Color Label is not displayed when creating Health Score per Measure group report

  • 7 January 2021
  • 4 replies
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Userlevel 1

Hello there,

We are trying to create a report, which would display Health Score per Measure group, however when doing so, each measure group shows the “Score” but not the Color Label.

As I know, Gainsight has a numeric range associated to each Scorecard Measure color (COLOR (RYG)), and the middle point of this range is displayed as "Score". Unfortunately, this "Score" is irrelevant and does not represent the actual results of our Scorecard Measures, therefore we are unable to create a report, which would display the accurate Overall Health Score per Measure group.

Is there a way how to replace Measure “Score” with a “Color Label”, the way it is displayed for Overall Health score?

Also, is it possible to remove this “Score” from Scorecard? At the moment, it does not give us any value, and is rather confusing than helpful.

 

Thank you in advance for your support!

Best,

Aleksandra

 

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Best answer by shantan_reddy 8 January 2021, 10:22

@Aleksandra_V Did you try the scorecard mass edit report? This should serve your purpose, if your scorecard scheme is color.

 

Regards,

Shantan

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4 replies

Userlevel 7
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@Aleksandra_V I will check the possibilities and get back to you here. Thanks for sharing it here. 

Userlevel 5

@Aleksandra_V Did you try the scorecard mass edit report? This should serve your purpose, if your scorecard scheme is color.

 

Regards,

Shantan

Userlevel 1

@Aleksandra_V Did you try the scorecard mass edit report? This should serve your purpose, if your scorecard scheme is color.

 

Regards,

Shantan

Thank you so much, it was exactly what I needed, now everything is in order and every measure group displays the color label. Thanks for your help once again :) 

Do you happen to know, if there is a possibility to remove “Score” label from the Scorecard? 

 

Best,

Alex

 

Userlevel 5

We are doing a revamp of the scorecard section, and the score will not be visible then for color scheme.

 

Regards,

Shantan

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