PX Product Ideas
PX Product Ideas
- 259 Posts
- 1,406 Replies
Deleting Custom EventsNo Status
Hey Team, I was speaking with a customer today who has sent some custom events that are no longer relevant and would like to remove some custom event types from the drop downs in the product mapper and query builder. Do we see having the ability to delete Custom Events in the near future? -Mike
Posting on behalf of a customer… It would be great to include Browser and Device Type as available filters in PX Analytics. We still use Google Analytics for this analysis and would like to do this in PX if possible. Gainsight Add-on… We do currently support targeting PX Engagements by Device, platform (OS), and Browser and we also have a Dashboard widget available for Browser analysis. See below screenshots:
While you have the permissions granular enough to limit those who can launch engagements into production, there are several areas that users can impact engagements already live in production without knowing. This is a very big concern for security. Updating segments, product mapper, and audience will directly impact any engagement that uses it with no approval process and without the permission to launch engagements to production. We need a way to ensure ANY impact to production engagements is controlled by the production launcher. In addition, with this, there is no way to test changes to segments or product mappings without risk to live engagements. We would have to create a copy of the targets and maybe the entire engagement (not sure, have to test) in order to make changes to the targets. This is a lot of additional work and risk.
Posting on behalf of customer, Whenever user selects Audience rules in engagement to restrict it to only particular set of audience, it would be displayed to only that set of audience when Triggered by is set to Automatic. Instead if the Triggered by is set to Knowledge Center, the Knowledge center Audience Logic rules overrides the Audience logic of engagement. Example Scenario: If in Engagement audience logic, it is selected to be shown to only particular account users. But in KC bot, if audience logic is set to be shown to all users. In this case, Engagement is being shown to all the users of all accounts. Instead if the engagement is shown to only users who are selected in Engagement audience logic, it would be of great help instead of creating multiple KC bot’s for each required filter at engagement level.
Sometimes we need to send content for translation before we have final images for an engagement. It would be helpful and save time to be able to globally update an image within all localized versions of an engagement instead of having to replace/upload for every language.
Hi Folks,I have a few enhancement requests for surveys that I would like to share: For each survey that we create we are required to add a legal disclosure statement. We would love it if we could add additional text boxes to every engagement type so that we can have our question on the top and then the legal disclosure on the bottom. Currently there is no option for this across any of the survey types. This results in very cramped and kludgy looking surveys with the text boxes looking extremely busy. We would also like the ability to include additional open-text questions to surveys where needed. We are finding it difficult to repurpose survey requests/survey copy when we receive a request that does not 100% fall within Gainsight’s only option for a particular survey type. If possible we would also like to see options for the open-text fields. For example, if we receive an NPS score of 0-3 or 9-10 we ask for additional comment. If a customer responds with a score of 4-8 we simply thank
We were speaking with a customer earlier today who would like the ability to change the text of buttons in an engagement. The below exampe is the first slide of a guide and in this use case they would like the text to read "Show Me". At this point I understand that this is hardcoded in the product, but in the future we would like to be able to edit text for all buttons. Thanks [img]https://d1qy7qyune0vt1.cloudfront.net/gainsight-en/attachment/Image20191009at9-48-39AM-a081492c-1903-4dff-9177-e402756be495-926190522.png[/img]
Expose the untracked, unmapped, unidentified product pages/features in an organized "unmapped" locationNo Status
Use Case:Our product is particularly deep, offering a LOT of feature customization and capability to savvy customers. That means that the Suggestion Mode mapping isn’t a “complete” look at the structure of our platform, and mapping of the product manually requires a measured and prioritized approach. Without a resource to see the unmapped activity in my product, I don’t know what pages/features aren’t yet uncovered, what kind of activity those product areas are capturing, nor how I should prioritize them.Rationale:Not all product pages or features are equal in priority. That said, the purpose of Gainsight PX is to capture data to determine feature priorities and recognize or uncover usage trends previously unknown. Unfortunately, the Product Mapper requires you to already know what pages and features are a priority (in order for them to be mapped, you have to know/think to map them). Discovering how your customers actually interact with your product includes identifying pages and featu
In the Product Mapping process we often have existing rules or features we want to duplicate but with just a couple of tweaks. For example, here is a feature that captures pageviews across various, similar pages: I’d love to create a feature similar to this, but with a UI element tagged on it. To accomplish this right now I have to open two browser windows and copy paste all the URLs into the new feature. Can we get a “duplicate” button for a feature or rule that will simply let us duplicate it and, ideally, update the type, i.e. from URL rule, to “Tag UI element”?
Posting on Behalf of a Customer. Currently the Salesforce Push/Pull Integration to PX only can one object in the “Mapped Fields” section. And “Matching Logic” only works off that one object selected in “Mapped Fields”. There are organizations that host their Account level information in more than SFDC Object and be nice to be able to pull from more than one SFDC Object to push to PX
Posting on behalf of a customer: As a user, I would like the ability to make “View or Complete Engagement” as a type of step in the Funnel Report. Seeing the ability to have the Path Analyzer start/end with an engagement made me want to do something similar in the Funnel report. I would like to see a more simple version in Funnel report where I can tell what % of users made it from “View engagement” to “feature 1” to “feature 2”.
Please add more options for customizing the knowledge center alert badges. Some ideas:Allow the main alert badge and category badge to be customized separately Make the count optional inside each badge Add access to the css for alert badgesExample:
Please add "Last Browser" and "Last Browser Version" to the available filters in PX AnalyticsNo Status
Posting on behalf of a customer…. Please add "Last Browser" and "Last Browser Version" to the available filters for Audience Explorer, Dashboards, Adoption Explorer, etc. within PX Analytics. We need to be able to easily report on these users in PX and the “Browser usage” Dashboard widget does not allow us to see the underlying user/account records. Gainsight PX add-on comments…You cannot currently filter users/accounts by these “Last Browser” fields. PX records the "last browser" and "last browser version" for each user, so it can change often for some users. The best way to see this and get a full filtered list of users/accounts would be to export your full Users to a CSV from Audience Explorer and then filter it in your spreadsheet program (e.g. MS Excel).
After applying audience rules for a guide, I would like to see how many users match the criteria. This would help boost my confidence in the rules I created. For example, if I have 0 rules I’d like to see that every user is going to see the guide, and if I apply a rule for something like “users are not located in north america” I would expect that number to decrease. Without this, I don’t know if the rules are working or not.
PROBLEM We may notice a bump or spike in activity of some kind, but don't have a way to easily show WHY it happened. Maybe the CS team recommended a customer perform some changes, maybe the product team released new capabilities. Would be great to be able to optionally visualize this. SOLUTION Have a free-form "milestones" section that functions much like the Product Mapper (from a hierarchy perspective). These "Modules" are places that people can put milestones (title, short description, date). From within a report, a user can easily enable visualizing a "module" and any milestones below it would show for any date-based charts. Could be a simple flag pole on the chart with a title, and when you hover over it it provides the description. VALUE Easily see exactly WHAT caused the change in adoption, retention, utilization, or any other chart-based graph. See something weird in a graph? Turn on ALL milestones and see if something might have t
Knowledge center alert badge - Ability to select categories that are included in the main badge countNo Status
Please add the ability to select which categories are included in the main badge count.For example, I only want the badge to show for the What's New category.However, the main badge count includes all unopened engagements, including those in another category. When I open the Knowledge Center, the badge displays the correct number (2) on the What's New section but doesn't match the number (4) on the icon. I understand now that the category selection is only for setting which categories display a badge inside the knowledge center. However, I just want to notify users when they have unopened engagements in the selected category, and not for every unopened engagement.
In PX, Currently We have a option to submit the feedback from Knowledge centre Bot. We can submit different feedbacks like, Issue, Feature request, General Feedback, Other. When we submit the feedback the admin will receive the feedback with the Subject line of Product Feedback. If the user links the KC bot with Zendesk, It will also create a ticket with the subject as Product feedback. And in the description field issue type will be displayed. So If we can link this Type of Issue to Subject line, And instead of Product feedback, If we can display the type of the issue directly, It will be really helpful to understand Feedbacks Easily. And this will also help to sort Feedbacks Effectively. Example Subject line would be like this, “General_Feedback: Test” Thanks, Shireesha.
Posting on behalf of customer:It would be great if we could increase the CSV export limit(currently 10K) in adoption analytics to a higher value. Currently, when ever we have have more that 10K records to be exported we are having to reduce the timeframe to accommodate the export limit.
In our retention analysis, we would like to focus on those users who used the software at least 3 times (to exclude those that log in once to see what it is). However, the number of sessions/visits is not available as a filter in the retention analysis. This would be a nice small enhancement in my opinion.
Already have an account? Login
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.