PX Product Ideas

PX Product Ideas

  • 205 Posts
  • 1,406 Replies

205 Posts

link_black
Gainsight Employee: MVP
link_blackGainsight Employee: MVP
shared in PX Product Ideas

Allow configured "Segments" to be used anywhere as a filter within PX, not just within the EngagemenAcknowledged

Posting this for several customers, since I believe this is a great feature request! ------------------ Currently, [url=https://support.gainsight.com/PX/User_Engagements/Segments]Segments[/url] can only be used for targeting Engagements through Audience Rules and not directly in Analytics. Because of this, customers must use/create custom filters that mirror their Segments to do something similar within Analytics. It would be great if including Segments criteria as an option everywhere that a filter could be used. [url=https://community.gainsight.com/users/ciarapeter]@ciarapeter[/url] [url=https://community.gainsight.com/users/mickey]@mickey[/url] [url=https://community.gainsight.com/users/shira]@shira[/url]

10
O
3 months ago
lila_meyer
Gainsight Employee: Grand Slammer
lila_meyerGainsight Employee: Grand Slammer
shared in PX Product Ideas

PX: Calendar view of engagementsAcknowledged

Again, as we publish more and more engagements, it'd be really helpful if PX provided a calendar view of the live and scheduled engagements. This would help users identify potential conflicts and avoid over-messaging customers. Without it, we're looking to use Trello or an external calendar tool to manage and provide visibility into what other depts. are doing with engagements. It'd be great if we could manage the whole process directly in PX.

3
VBennyGainsight
Shoshin
1 year ago
adamrz
Gainsight Rookie
adamrzGainsight Rookie
shared in PX Product Ideas

Track time on pageAcknowledged

Relatively simple request (though I’m sure not simple to implement ). As a product manager, I’d love to be able to use PX to track time spent on a page so that I can better understand on which pages my users are spending the most time.   If this already exists, I’d love to find it. If not, I’d like to request this feature.

1
jared2095
Gainsight Rookie
1 year ago
link_black
Gainsight Employee: MVP
link_blackGainsight Employee: MVP
shared in PX Product Ideas

Custom Dashboards EnhancementsAcknowledged

Posting on behalf of a customer... [list=1] [*]add the ability to resize the dashboard widgets for better user display [*]add the ability to choose different chart display types on each widget [*]support a view of Monthly development of NPS, CES, not only the current score [img]https://d1qy7qyune0vt1.cloudfront.net/gainsight-en/attachment/PXdashboardfeedback1-3104d240-00d3-4398-a9bc-c6ca16a380b7-1478110085.png[/img] [*]For NPS – ability to see how the categories are developing. In NPS metric, besides the result itself, it is very important to track how many you have of each categories (you can have a consistent score of 17, but detractors may grow/drop together with other categories) [img]https://d1qy7qyune0vt1.cloudfront.net/gainsight-en/attachment/PXdashboardfeedback2-6615a50a-9a72-4674-9f0b-048cabc0b910-1477186564.png[/img] [*]Additional time dimensions such as: o Month to date (so we don't need to enter new custom values for a date range whenever we need only cur

0
link_black
Gainsight Employee: MVP
2 years ago
kate_green
Champion
kate_greenChampion
shared in PX Product Ideas

Global Filter on PX DashboardsAcknowledged

Currently on a dashboard you have to update each filter individually (for example, from Last 7 Days to Last 30 Days).  It would be useful to have a “Global Filter” that can update all relevant reports at once.

4
C
Gainsight Employee: Rookie
1 year ago
jp_lingamaneni
Gainsight Employee: Shoshin
jp_lingamaneniGainsight Employee: Shoshin
shared in PX Product Ideas

Drilldown capability for dashboard widgets/reportsAcknowledged

It would be nice to have a drilldown capability for dashboard widgets or any report in PX analytics.

1
A
Gainsight Rookie
1 year ago
A
Gainsight Rookie
ag543Gainsight Rookie
shared in PX Product Ideas

Badge trigger - More options for badges (clickable areas)Acknowledged

It would be nice to have more control, either through allowing different shapes for the clickable area or using a CSS selector to identify the clickable area. Based on the current badge options, we have to use an image, either Gainsight’s icons or an uploaded one, and the clickable area is always round. I would like to trigger engagements via a badge from:An icon that’s added in our code, rather than Gainsight’s icons. Icon added in our code  A text link that’s added in our code.| Text link  For #1, my workaround is to upload a transparent image that I can position over our icon.Uploaded transparent image (border added to assist in positioning)For #2, I tried a workaround that Gainsight support suggested. I mapped the text link as a feature and then used that in the audience logic to trigger the guide automatically. This works but there’s a noticeable lag. Audience logic for mapped text link   

7
link_black
Gainsight Employee: MVP
1 month ago
link_black
Gainsight Employee: MVP
link_blackGainsight Employee: MVP
shared in PX Product Ideas

Include an option to wait/delay the triggering of any PX Engagement based on elapsed time or # of completed events within the applicationAcknowledged

Posting on behalf of a customer… Use Case: It would be a better user experience if we could allow users to enter the application and do some of their important tasks before we start showing them any non-critical PX Engagements that they may be qualified to view.  Potential Product Enhancement: Include an option to wait/delay the triggering of a PX Engagement so that users have time to do their necessary tasks in the application before being presented with any Engagements. There are (at least) two places this could be implemented…This could potentially be appended to the current Engagement Throttling settings and should be based on elapsed PX session/visit time in the application  (e.g. 3 minutes after a session has started) or # events recorded (e.g. 20 events have been tracked) or # of page views completed (e.g. 10 pages viewed).  This would also continue to allow specific PX Engagement to “ignore” these settings and play in real time as needed.  A sample mockup of these changes to th

2
J
Gainsight Rookie
1 year ago
shireesha_reddy
Veteran Rookie
shireesha_reddyVeteran Rookie
shared in PX Product Ideas

Number of Users as filtering optionAcknowledged

USE CASE: With the current PX design, we don’t have the ability to use the “Number of users and Number of visits” attributes as the filtering fields(In account filters). Even though they are standard/default attributes, we cannot use them in filters. So it would be difficult if we have to filter out some customers/accounts who have more than certain number (x number) of users.  For e.g: I want to filter out accounts who have more than 100 users. This can be achieved only if we can filter out by using the “Number of users” attribute as a field in Account filters. Here is the sample image,  

5
C
Gainsight Employee: Rookie
8 months ago
cjacksonfe
Gainsight Rookie
cjacksonfeGainsight Rookie
shared in PX Product Ideas

Product Mapper - Backfill StatusAcknowledged

First off, the backfill idea is the coolest thing I've seen since, well, I can't think of a comparable connotation of awesomeness, but you get the idea. Could you all implement some type of status on it, however? A percentage of completion, or something, would be immensely helpful in determining two things for me, 1, based on x number of events we should expect y timeframe for results, and when it's actually complete without having to keep refreshing and going back into the product mapper list to see if the orange dot is still there.

3
jared2095
Gainsight Rookie
1 year ago
K
Gainsight Rookie
kmalkGainsight Rookie
shared in PX Product Ideas

Master date selection filter on custom dashboardsAcknowledged

Hi, I generate weekly reports for our company regarding our app’s usage, but currently there is no way to select the same date range for the report across all dashboard items, which is frustrating because I have to manually custom-select them for each dashboard widget. Please consider adding a master date range selection tool that will apply to all widgets on a dashboard. Thanks!

1
C
Gainsight Employee: Rookie
1 year ago
jp_lingamaneni
Gainsight Employee: Shoshin
jp_lingamaneniGainsight Employee: Shoshin
shared in PX Product Ideas

Ability to hide certain type of events in Path Analyzer reportAcknowledged

It would be helpful if there is a toggle to show and hide certain types of events.  For example, being able to hide UI Element rules would help a lot. Show only custom events hide generic features like “Any Page Viewed”     

1
A
Gainsight Rookie
1 year ago
kate_green
Champion
kate_greenChampion
shared in PX Product Ideas

Audience Explorer > View Full Profile > Recent Activity Should Follow Same EnvironmentAcknowledged

When I am exploring the audience in Audience Explorer and then navigate to a user’s Full Profile to review the Recent Activity, the environment should be maintained in that if I am looking at Production, I only want to see Production Recent Activity, with a dropdown option to change between environments. Currently there isn’t a great way to distinguish recent activity between environments unless it’s a PageView and you know the URL.

1
link_black
Gainsight Employee: MVP
1 year ago
shireesha_reddy
Veteran Rookie
shireesha_reddyVeteran Rookie
shared in PX Product Ideas

Ability to change the filter logic to "OR"Acknowledged

USE CASE: Currently in PX filters, we can only apply a AND logic if we add two or more different types of rules in filters. See the image below, If you see in the above image, if we apply two different types of rules like Users and Accounts, by default the AND logic will be applied. However if we use two rules within one filter like two rules in Users or Two rules in Accounts, we have the ability to change it from AND to OR.But globally, for different types we do not have the ability to change it from AND to OR.It would be really nice to have a filter configurations like we have in the Audience rules of engagements. See below, 

1
sai_ram
ACE
1 year ago
N
NickDoyonGainsight Community new member
shared in PX Product Ideas

Path Analyzer user drill downAcknowledged

Hi, It would be nice if it was possible to drill down to get the list of users that took a specific path directly in the path analyzer module.  

1
kate_green
Champion
1 year ago
Julie-Pinto
Veteran Rookie
Julie-PintoVeteran Rookie
shared in PX Product Ideas

Ability to have different levels of throttling per different engagement typesAcknowledged

I would love the ability to have different levels of throttling based on the engagement type. For example (not necessarily the exact settings I would use, but for the sake of the example):Surveys - show users no more than 1 survey per month Webinar/event invites - show users no more than 1 engagement per week (could use engagement labels or something to indicate that a particular dialog engagement is a webinar/event invite) Guides - show 1 per day since these are more contextual I think the new engagement priority feature could be applied to account for some of this; still, it’d be really fantastic if I could just report internally that “we don’t send more than 1 event invite per week” for example to alleviate concerns around engagement fatigue.Similar/follow up to this post

7
JPKelliher
Veteran Rookie
3 days ago
kevin_ly
Champion
kevin_lyChampion
shared in PX Product Ideas

[KC Bot] Allow KC Bot Added Engagements to Be Modified of their Engagement Level Configuration, Without Having to remove it from KC Bot.Acknowledged

Posting on Behalf of a Customer, but would say its a good idea also. Today when trying to edit the Engagement used in KC Bot you get below. Its a pretty bad experience where someone has to go back and forth to remove the Engagement from KC Bot, Pause the Engagement, Make Changes, Launch, then readd into KC Bot.  Especially, If a simple change needs to be done, such as fixing a spelling error, or changing the title of a step.  Somewhat related to this community thread:  

3
M
Gainsight Rookie
11 months ago
A
Gainsight Rookie
ag543Gainsight Rookie
shared in PX Product Ideas

Embedded knowledge center bot - Show the main alert badge for new engagementsAcknowledged

When the knowledge center bot is embedded, please show the main alert badge on the selected UI element.Example: 

4
A
Gainsight Rookie
1 month ago
kate_green
Champion
kate_greenChampion
shared in PX Product Ideas

Expose Global Context Data In Query Builder and in UIAcknowledged

Global Context is a great idea but it would be much more useful to be able to use it in the Query Builder, in the Audience Explorer (view it in Recent Activity Details), or in Engagement Analytics.    What are the plans to expose this valuable information throughout the product?

2
A
Gainsight Rookie
1 year ago
VBennyGainsight
Shoshin
VBennyGainsightShoshin
shared in PX Product Ideas

Re-usable filters across engagements, Audience, and AnalyticsAcknowledged

We have many engagements and onboarding experiences that use similar filter criteria. For example, we want to filter several engagements by combinations of geography and by another custom attribute, with the geography being not just a single country but multiple countries that receive the same regional experience. The criteria are consistent across engagements and across our analytics, but users may match different elements of our criteria over time.We would like to be able to create reusable sets of filters that we can maintain across Gainsight and import across a few areas, including:Audience dashboard Analytics reports EngagementsRight now, every time we have to modify the criteria for these groups of users, we have to find every single place across several different areas of Gainsight. Given that we have dozens of engagements and are building out more reports, this is both a maintenance nightmare and extremely error-prone due to the amount of manual work and tracking of filter crit

2
JPKelliher
Veteran Rookie
1 year ago
jp_lingamaneni
Gainsight Employee: Shoshin
jp_lingamaneniGainsight Employee: Shoshin
shared in PX Product Ideas

Hide user details from PX usage reportsAcknowledged

Daily/weekly usage reports that gets sent to PX users includes sensitive information like name, email address. Allow admins the ability to hide this information from usage reports.  

3
A
Gainsight Rookie
1 year ago
J
jrodGainsight Community new member
shared in PX Product Ideas

When using the bot, give users the ability to paste in screenshots and also allow attachmentsAcknowledged

For the bot to be a useful support and product idea tool it needs to have the ability for users to paste in screenshots in the message body as well as supporting attachment of files. We’re getting great engagement from our customers through the bot, but the lack of ability for users to show us their problem or suggestion visually or through files is creating extra steps in the feedback support process since we have to ask them to email them.  

1
Julie-Pinto
Veteran Rookie
2 years ago
jp_lingamaneni
Gainsight Employee: Shoshin
jp_lingamaneniGainsight Employee: Shoshin
shared in PX Product Ideas

Ability to expand "Other" category in Path Analyzer reportsAcknowledged

In Path Analyzer when the threshold value is set to “0”, report displays top 9 features and everything else will be categorized as “Other”. It would be helpful if there is an ability to expand the “other” category to see what features are included.

2
A
Gainsight Rookie
1 year ago
shireesha_reddy
Veteran Rookie
shireesha_reddyVeteran Rookie
shared in PX Product Ideas

Adding filters to Engagement Analytics (In-App Performance)Acknowledged

Currently in Analytics (Engagement performances), "Add filters" options is limited to only "Survey performance". Can we make this feature(add filters) available for "In-App performance" also. If we want to apply features, we can add widget in dashboard of particular engagement,but the downside is It will display only one graph. Having a filter at the In-App performance would be helpful to take out the non-applicable users in the numbers of who viewed the individual slides in the slider.

3
L
20 days ago
shireesha_reddy
Veteran Rookie
shireesha_reddyVeteran Rookie
shared in PX Product Ideas

Build a segment to satisfy both "number of visits" and "last seen" conditions for one particular feaAcknowledged

Use case: We need to track the user event data in "last 30days" along with the "number of visits having 3". In current scenario, while using "number of visits" condition we cannot track the data for particular timeslot. As it is displaying the entire data which satisfies the "number of visits" condition irrespective of timeslot. Currently when we use "number of visits" condition in the Audience explorer(Product mapper), it isn't considering the defined timeslot (last seen condition). The event is popping when the "number of visits" condition satisfies. Can we make this audience rule to satisfy both conditions? For eg: rule 1: Feature - is - "#abc" Last seen - lessthan - "30 days" rule 2: Feature - is - "#abc" Number of visits - greater than - "3" Can we make this work?

11
alb
Veteran Rookie
2 years ago

Check out our upcoming events

Terms & ConditionsCookie settings