PX Product Ideas

PX Product Ideas

  • 36 Posts
  • 1,406 Replies

36 Posts

link_black
Gainsight Employee: MVP
link_blackGainsight Employee: MVP
shared in PX Product Ideas

The ability for a user to snooze and/or remind them later for an offered in-app Engagement Slider or GuidePlanned

We all spend lots of time on creating the perfect content, presentation, and experience of in-app Engagements and we expect them to help near 100% of our targeted users to become more informed, efficient, effective, and productive. However, no matter how much we try to put the engagement in the right place at the right time, many other factors ... like the user needing to get something else done right away ... the user not having time to focus on this engagement opportunity ... will affect whether a user actually starts and completes the in-app Engagement Slider or Guide. To align more closely to the "Timely" component of our “[url=https://www.gainsight.com/blog/the-in-app-engagement-starter-kit/]TRUSt Framework[/url]”, adding the option for the user to snooze and/or remind them later about an important Engagement that has been offered would be very helpful in increasing the Engagement completion rates and value. This enhancement would match perfectly to our promise that

10
link_black
Gainsight Employee: MVP
23 days ago
A
Gainsight Rookie
AdamZGainsight Rookie
shared in PX Product Ideas

Percentages in Dashboard widgetsPlanned

What In Gainsight PX, provide a dashboard widget that provides the ability to create a % based metric - ex. users who used Feature A / users who used Feature B.   It would also be helpful to change any existing widget into a % - ex. weekly active users / all users, users who used Feature A / all active users, etc.   Why Percentages normalize data and trends.  Raw counts are often vanity metrics that feel good but don’t show trends as count change (ex. weekly active users).   Supporting Information This is similar to these highly voted requests for CS, https://community.gainsight.com/cs-ideas-21/can-you-put-a-percentage-in-a-report-widget-4116 and https://community.gainsight.com/reports-dashboards-9/use-the-percentage-widget-in-a-dashboard-32612. This is also a commonly supported capability in other product analytics tools, ex. https://support.pendo.io/hc/en-us/articles/360031863432-Trends.

2
bostojic
Veteran Rookie
1 year ago
C
Shoshin
chunmeiluShoshin
shared in PX Product Ideas

Access to global css for high level visual customizationPlanned

Gainsight supports css on guide and template levels. However there are multiple css selectors that are not accessible or can’t be customized, for example, 1) triangle (which points to the aligned element) from the engagement guide takes the background color and can’t be hidden using css (No. it doesn’t take transparent color as background); 2) a drop shadow on .apt-guide-popup level remains visible and can’t be customized even after turning off shadow in Settings.  There are also css attributes that are cross templates (e.g., font-family, default text/link color) which need to be set/repeated in every template. Having capability to access/customize global css would help solving these limitations.  

7
aharkut
Gainsight Employee: Rookie
1 month ago
sam_buddery
Gainsight Employee: Team Captain
sam_budderyGainsight Employee: Team Captain
shared in PX Product Ideas

KC Bot integrate with Intercom ChatPlanned

Lots of apps use Intercom for user > business chat and do not want the KC bot icon to double up next to it. It would be great to be able to enable Intercom chat within the KC Bot. 

13
skalle
Gainsight Employee: Rookie
7 months ago
S
Gainsight Employee: Rookie
srinivas myakalaGainsight Employee: Rookie
shared in PX Product Ideas

Ability to have different content(Engagements) depending on which URL the user is onPlanned

Posting on behalf of a customer: In a KC Bot Currently we cannot show different engagements based on the URL the user is currently on. It would be great if we could show the different content(Engagements) based the URL the user is on.   Use Case: If a user in on a URL1 then the user should see Engagements(if any) related to URL1  in  KC BOT  and If a user in on a URL2 then the user should see Engagements(if any) related to URL2 in the same BOT.  

5
skalle
Gainsight Employee: Rookie
6 months ago
michael_sweeney
Veteran Rookie
michael_sweeneyVeteran Rookie
shared in PX Product Ideas

PX Integration with SFDC SandboxPlanned

Hi Team, I am reaching out after a recent discussion with a customer. Customer would like to connect PX to a sandbox salesforce environment.   UseCase: Need to Connect the PX with Salesforce Sandbox.   Existing Design: As of now this is not supported and the only integration is with salesforce production.   Can we expect in the near future to be able to connect to a sandbox environment?   Thanks Mike

2
L
1 year ago
A
Gainsight Rookie
AdamZGainsight Rookie
shared in PX Product Ideas

Preview Tour Engagements that are LaunchedPlanned

Request I would love the ability to preview a Tour engagement that is currently launched.  This is helpful for people who are trying to learn about how a launched engagement currently works.   Current Currently, a Tour engagement must be paused before it can be previewed via the in app editor preview.

6
graden.hudson
Gainsight Rookie
2 months ago
Jack-Occleshaw
Gainsight Rookie
Jack-OccleshawGainsight Rookie
shared in PX Product Ideas

Structured SurveysPlanned

Hi All, I wondered if anyone has been able to do a structured survey? I know that we have a lot of options available within Gainsight PX but we aren’t able to branch off to follow on questions based around a previous response. So my Idea/Example is: How do you find the tool?        - Option A = Trigger Question 2.1                                                      - Option B = Trigger Question 2.2                                                      - Option C = Trigger Question 2.3 I hope that makes sense, I know we are able to do surveys like this within SurveyMonkey allowing us to change the sequence of questions depending on their previous choice. I also didnt know if we can create an engagement which launches based on their survey responses?So if someone scores a feature low in a survey, we can trigger a follow up guide or pop-up to educate the user on the features a bit better (so technically they’ve highlighted their struggles and we’re now holding their hand through a new on

10
aharkut
Gainsight Employee: Rookie
9 days ago
C
Shoshin
chunmeiluShoshin
shared in PX Product Ideas

New labelPlanned

We have use cases where we would like to tag a “New” labelnext to some UI elements to raise attention to new features being introduced. This label will be persist until the guide is removed. However we can’t achieve this behavior as Navigation Bar section requires it does something (navigate to the next step or redirect). Please consider to add an option to do nothing in the dialog below  

3
skalle
Gainsight Employee: Rookie
10 months ago
broghanzwack
Gainsight Employee: Rookie
broghanzwackGainsight Employee: Rookie
shared in PX Product Ideas

Conditional survey stepsPlanned

Background: We’d like to track additional data for negative user sentiment. In this case, my goal is to make PX show users a step with a free textbox only if their NPS rating was 1-4. If the user clicks 5 or above, they'd like to show a step that says 'Thank you for your feedback!'. Target flow: Step 1: Rating survey; user clicks rating Step 2: If user chose 1-4, show a textbox asking for feedback on negative experience. If user chose 5-10, skip this step Step 3: Thank user for feedback  Problem: We believe that if the rating selection and feedback box (steps 1 and 2) are combined into the same step, users will change their answers when they see the label above the feedback box ask them why they gave a negative response. Because of this, PX’s dynamic label offering does not solve the problem. Request: Create multi-step surveys that show users different steps based on their ratings.

2
richa_bala
Gainsight Employee: Rookie
5 months ago
shireesha_reddy
Veteran Rookie
shireesha_reddyVeteran Rookie
shared in PX Product Ideas

Different "Email Forwarding" addresses per each labelPlanned

Can we set different "Email forwarding" addresses per each label? For eg, Can we report issue seperately to Zendesk and feature requests to product team by setting the email forwarding addresses.

3
willpatterson
Gainsight Rookie
1 year ago
matt
Gainsight Rookie
mattGainsight Rookie
shared in PX Product Ideas

Relative date/time in audience and account filtersPlanned

Hi, Can PX filter the audience or account [i]relative[/i] to a certain date? For example, can I filter "where trialEndDate less than $TODAY"? (unexpired trials) or "where trialEndDate equals $TODAY+5" (i.e. trial expires in the next 5 days)? -Matt

4
matt
Gainsight Rookie
2 years ago
BK_Bannerflow
BK_BannerflowGainsight Community new member
shared in PX Product Ideas

Warning when event goes from receiving event to 0Planned

Would be great to get a warning when an event that has received traffic suddenly gets 0. For example, if either the ID or URL is changed, and that isn’t handled and the event remapped. I think this highlights the challenge of how all departments (prod, tech, operations) can keep track of what elements are tracked in Gainsight and not. How product and tech can sync the Gainsight implementation to make it robust and not break tracked elements by mistake. One way is of course to check in Gainsight every time we make changes but I don't think that scale very well.

4
BK_Bannerflow
1 year ago
Jef Vanlaer
Champion
Jef VanlaerChampion
shared in PX Product Ideas

Start knowledge bot from custom button or linkPlanned

We'd like to implement the Knowledge Center Bot for our users to start PX tours at their liking. However, the KC button is always covering crucial functionality on our application. It would be nice if we could open the KC bot via a link, so we can add our own custom button in the application for users to open the bot or embed it in our existing Help Center.

3
Jef Vanlaer
Champion
2 years ago
alextran
Veteran Rookie
alextranVeteran Rookie
shared in PX Product Ideas

Rearrange Tabs on Knowledge BotPlanned

Idea: Ability to change which one of the tabs in the KC bot shows first.   Use Case: Support ticket deflection - Move the articles tab first before the Feedback tab so users can look at the articles first before submitting a help ticket. 

3
skalle
Gainsight Employee: Rookie
10 months ago
A
adhirajpGainsight Community new member
shared in PX Product Ideas

Ability to automatically skip step in GuidePlanned

We have several elements on our pages that might be hidden for a user based on the user configuration or user role.Currently, the guide will fail if it doesn’t find an element that’s mapped for a step. It would be very helpful if it can just skip to the next step in the guide after failing to locate the element hidden by these configuration settings.

4
broghanzwack
Gainsight Employee: Rookie
5 months ago
kate_green
Champion
kate_greenChampion
shared in PX Product Ideas

Add Global Context as Parameter in Survey AnalyticsPlanned

Customer is using Global Context to identify the specific article that a survey was responded on.  We’d like to use this as a filter parameter in analyzing the survey responses in Survey Analytics.

1
angelo
Gainsight Rookie
1 year ago
J
jascharf10Gainsight Community new member
shared in PX Product Ideas

"Back" button on Multi-question surveyPlanned

It would be nice to have a back button on a multi-question survey, along with a submit button. For example, I am creating the following question in a multi-question survey: [img]https://d1qy7qyune0vt1.cloudfront.net/gainsight-en/attachment/backbutton-1c4ae324-7470-497c-ad74-f99864a361c2-556018068.png[/img] And it would be nice if a customer could go back to confirm what the previous question was, or it would be nice to just go back in general to review answers earlier in the survey.

1
link_black
Gainsight Employee: MVP
2 years ago
S
Gainsight Employee: Rookie
srinivas myakalaGainsight Employee: Rookie
shared in PX Product Ideas

Change Colour of "Magnifying Glass" icon in KC Bot search bar.Planned

Hi Everyone, Currently the "magnifying glass" icon on the search bar of KC Bot is by default set to green colour, it would be helpful to customers if it was possible to change colour to that of their product brand colours. Thanks, Srinivas

1
angelo
Gainsight Rookie
1 year ago
R
Shoshin
ryan.devermanShoshin
shared in PX Product Ideas

Add Font Awesome 5/6 Enterprise License Support/Allow all Font Awesome CSSPlanned

I understand that Font Awesome 4.7 is built in, but if Font Awesome is a language, Font Awesome 5 Pro is a totally different dialect and Font Awesome 6 is even further evolved. We use different the three different weights of icons for different purposes, for instance. At a minimum, if the editor needs to allow all FA  classes… I would prefer to be able to insert our kit or license and choose what version we want to reference in the editor.

2
angelo
Gainsight Rookie
1 year ago
Julie-Pinto
Veteran Rookie
Julie-PintoVeteran Rookie
shared in PX Product Ideas

Ability to see the URL where a user submitted feedback via KC BotPlanned

Posting on behalf of a customer: As a user, I would like to be able to see where someone was in my product when they submitted feedback via the KC Bot. For example, they might say “the button on this page is broken” but we don’t know what page the user is on. 

0
Julie-Pinto
Veteran Rookie
2 years ago
link_black
Gainsight Employee: MVP
link_blackGainsight Employee: MVP
shared in PX Product Ideas

Add the capability to import, update, and manage PX application users and role permissions sets via the PX REST APIPlanned

Posting on behalf of several customers… Description:Currently, every PX application user must be created manually and their Role permissions assigned manually too. Additionally, PX does not implement the concept of shared user role permissions sets, so updating user permissions must be complete on a one by one basis.  These shortcomings to managing PX application users can be challenging … even for small sets of users and for minor role permission changes. Feature Requests:Add the ability to create/manage user role permissions sets and assign these quickly to PX application users.  Add the capability to create update, and manage PX application users and roles via a new set of REST API call. Implement a new option in PX Data Loader to import PX application user from a CSV file.    

4
skalle
Gainsight Employee: Rookie
8 months ago
K
KatharinaGainsight Community new member
shared in PX Product Ideas

Search by engagement IDPlanned

Hi, We would really appreciate if we could search by engagement ID. The files we export via the localization export/import API contain the engagement ID in their file name.But there is no way to find these IDs in PX. Use case: After importing the translated texts via API, we always check whether everything is fine. If, for instance, we find an error in a translated file and want to correct it in PX, we cannot see which engagement the localized file corresponds to. Clicking through all the engagements with all their localizations is not an option.Thank you very much.Best regards,Katharina 

3
skalle
Gainsight Employee: Rookie
8 months ago
jared2095
Gainsight Rookie
jared2095Gainsight Rookie
shared in PX Product Ideas

Search for module/feature in Adoption ReportsPlanned

Maybe I’m missing something, but finding the feature I’m looking for in the Feature Adoption report takes a long time. I don’t always remember which module a feature is nested under. a simple search would be nice.

1
skalle
Gainsight Employee: Rookie
1 year ago
M
Matt RoweGainsight Community new member
shared in PX Product Ideas

Engagement that shows continuously until user completesPlanned

I'm running an engagement to draw attention to a new menu item in our product.I want to show a hotspot (linked to a tooltip) each time the user sees the new menu item, and only stop when they complete the engagement.This would seem a common use case - but PX doesn’t support it.

5
JayS
Gainsight Rookie
1 month ago

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