PX Product Ideas

PX Product Ideas

  • 49 Posts
  • 1,398 Replies

49 Posts

J
Gainsight Rookie
jaap_groenGainsight Rookie
shared in PX Product Ideas

Webhook / Zapier integrationImplemented

We have multipe cases that would benefit from some sort of webhook or Zapier integration. Ideally the webhook would act both as input for engagements (to be defined in the audience selector) and can be set as an action based on engagement response (behaviour based completion action). Case examples:Send feedback from customers to platform x (e.g. Surveymonkey or Google Sheets) Trigger engagement in case of extended trials or billing issues Integration for Marketing automation campaigns (e.g. from Marketo)  etc..

4
sai_ram
ACE
1 year ago
C
Gainsight Rookie
caudetGainsight Rookie
shared in PX Product Ideas

GPX support for regular expressions?Implemented

Hi, Does GPX support regular expressions beyond a single * at the end of a URL? Thanks, Chad

19
mikewohlwend
Gainsight Rookie
2 years ago
A
andrew_kwaGainsight Community new member
shared in PX Product Ideas

Audience rules for engagements in Knowledge Center BotImplemented

If we are able to specify audience rules for the engagements in Knowledge Center Bot, then we are able to serve engagements that are targeted at specific users. We could target users by using account ID, account name, segments, etc. This eliminates the need to create and maintain multiple KC Bots with different content for different customers.   Perhaps it could be 2 new tabs in the Engagement Audience Rules as seen below?    

3
angelo
Gainsight Rookie
1 year ago
michael_sweeney
Gainsight Employee: Team Captain
michael_sweeneyGainsight Employee: Team Captain
shared in PX Product Ideas

Product Mapping via APIImplemented

I have been speaking with a customer today who has some feedback on being able to register and manipulate Product Mapping via the API.   I wanted to share the feedback here for some visibility and feedback form the team:   As a developer I believe it would be beneficial to be able to register and manipulate Product Mapping via the API. This would provide teams like mine with more robust capabilities to insert the setup of instrumentation into our developer workflow, instead of leaving it to a manual process after development.   Because we are using custom `data-*` attributes to tag the elements in our UI we want to track, as well as assigning them unique values based on context, we don't have the same need to test selectors via the manual product mapping tool due to our ability to use very specific selectors that are structure agnostic with respect to the rest of the HTML in our app. I'm trying to enable a capability somewhat akin to database migration strategies where we can define de

4
J
Gainsight Rookie
10 months ago
shireesha_reddy
Veteran Rookie
shireesha_reddyVeteran Rookie
shared in PX Product Ideas

Ability to Clone EngagementsImplemented

USE CASE:  If we have to create a new engagement with the few changes of already existing engagements, we have to create an another engagement and have to add the all rules in Audience section again. We can edit the previous engagement if we no longer use it, But if we have to use the both, there is no way but to create the another engagement.  So it will make things so much easier if we have the ability to clone the engagements and edit them.    Thanks, Shireesha.

8
sai_ram
ACE
1 year ago
dileepnalla
Gainsight Employee: Team Captain
dileepnallaGainsight Employee: Team Captain
shared in PX Product Ideas

PX: Ability to change the color of the 'X' close icon on the enagementsImplemented

Need for the ability to change the color of the "X" close icon, especially when the dark color backgrounds are applied to the engagements. There is way we have by changing the background-color for the element , however unfortunately, that doesn't align with the styling we are trying to achieve. Is there any way to point to a different image for the 'X'? Ask was people would love to have the ability to choose between a white or black 'x' option in the future.

3
jared2095
Gainsight Rookie
1 year ago
J
Gainsight Rookie
jaap_groenGainsight Rookie
shared in PX Product Ideas

Engagement templatesImplemented

Currently, when saving an engagement as a template it will only save the layout of the engagement when applied to a new engagement. It would save us time if we could either copy an engagement, that takes all the settings such as audience and scheduling into account, or have a template include all of the settings for the engagement that was used to set the template.

9
sai_ram
ACE
1 year ago
kate_green
Champion
kate_greenChampion
shared in PX Product Ideas

Dynamically Select Google Search Knowledge Base URL for each BotImplemented

I have a customer using Google Search knowledge base integration but they would like to be able to assign a specific URL to each bot, based on language.  The use case here is that there are separate documentation sites for each language of documentation, which have unique URLs: https://help.company.com/espanol/vshttps://help.company.com/support.html

17
link_black
Gainsight Employee: MVP
11 days ago
C
ccampbellGainsight Community new member
shared in PX Product Ideas

Is there a way to customize a PX survey to include three options, like the one Gainsight is using?Implemented

We want to ask our users how they like certain features, and we were hoping to do exactly what Gainsight is doing at the bottom of their own forum content, like this:Is there a way to set this up that I’m missing? We want the three options, not just a boolean.

6
R
Gainsight Rookie
1 year ago
alextran
Veteran Rookie
alextranVeteran Rookie
shared in PX Product Ideas

Knowledge Center Bot Analytics & Article ViewsImplemented

Posting on behalf of a customer - It would be great to have analytics on the Knowledge Bot. The use case is that they have Zendesk integration with the knowledge base. Having the ability to see which articles are being viewed, for example, would allow for better insights on where customers/users need help on. CC @mickey 

4
R
Gainsight Rookie
1 year ago
S
Gainsight Employee: Rookie
sreddygariGainsight Employee: Rookie
shared in PX Product Ideas

Able to delete/change the ownership of the dashboards of a deleted userImplemented

Hi All,Use case 1:A user who created some dashboards left the company and that user has been deleted from PX Instance. So now the dashboards are showing as orphan dashboards and no one has the ability to delete or edit those dashboards. Use Case 2:How do I delete a dashboard Created by other Users?So it will be helpful if the ability to edit or delete All dashboards is provided to Administrator in the above two cases.Use Case 3:We can delete a product even if there is a dashboard built on it, however, the screen goes blank if we try to open the dashboard of deleted products.So it will be helpful, if this can also be handled. Regards,R Satheesh

4
sai_ram
ACE
1 year ago
shireesha_reddy
Veteran Rookie
shireesha_reddyVeteran Rookie
shared in PX Product Ideas

Changing the Emojis in SurveysImplemented

USE CASE:  In PX, with the current design we are not able to change the icons/emojis in the surveys. For E.g, Considering the Boolean survey, we have two emojis with the different expressions. Here is the image, Some of the users, may not want to use the face emojis, as they might come off as racially insensitive. But with the current design, we can’t change the icons.    So it would be better if we have the option to edit the icons, either through code or by including some other symbols in the PX, like Thumbs-up/Thumbs-down symbols.    Thanks, Shireesha.

4
angelo
Gainsight Rookie
1 year ago
lila_meyer
Gainsight Employee: Grand Slammer
lila_meyerGainsight Employee: Grand Slammer
shared in PX Product Ideas

PX: Folders for engagementsImplemented

As we create more and more engagements, it would really be helpful if we could organize engagements into folders. I could see organizing engagements by topic or application page or release version for example. This would help me find what I was looking for more quickly.

8
K
Gainsight Rookie
1 year ago
link_black
Gainsight Employee: MVP
link_blackGainsight Employee: MVP
shared in PX Product Ideas

KC Bot Improvements - one click access to Articles/Videos and targeted Feedback Category email forwardingImplemented

Posting on behalf of a customer…   It would be great if users would have one click access to Articles/Videos.  Currently, there is a two step process to click on the Article/Video option, then click on the “Read More...” link. See below:     It would also be great if each Feedback Category could be sent to a separate forwarding address.  For example: Issue → Support team Feature request - > Product team General Feedback / Other → only stored in PX Feedback Analytics sending feedback "categories" to different email addresses. 

6
skalle
Gainsight Employee: Rookie
7 months ago
ajrufer
Gainsight Rookie
ajruferGainsight Rookie
shared in PX Product Ideas

Engagements: Allow previewing and name changes without pausingImplemented

Gainsight PX requires you to pause an engagement when you are doing things that shouldn't be customer facing. I'd like to see the ability to do the following without having to pause the engagement: [list] [*]Change the name of an engagement while it's live without pausing [*]Be able to preview guides (make eyeball available) without pausing. Often, I just need a screenshot or to show other team members what the guide looks like and I have to pause it in order to do this. Currently on dialogs you can click on the preview eyeball when the engagement is live but the same option doesn't exist on guides (you can only edit guide in-app). [/list]

6
R
Gainsight Rookie
1 year ago
shireesha_reddy
Veteran Rookie
shireesha_reddyVeteran Rookie
shared in PX Product Ideas

SSO Set Up from PX login pageImplemented

Posting on behalf of Customer,In PX, with the current SSO/SAML set up we can login using the IDP, but our PX login page does not redirect users to IDP when SAML authentication is used.This is Currently a limitation and it would be really helpful for most of the customers if we implement a SSO process/set up where the PX login page will be automatically redirecting to the IDP which they have used in SAML Authentication set up.cc: @peppe 

8
sai_ram
ACE
9 months ago
K
KatharinaGainsight Community new member
shared in PX Product Ideas

Localization Export – XLIFF contains undesired segmentationsImplemented

Hi, we plan to translate the Localization export files with CAT tools, which is usually not a problem with XLIFF files.However, if we export formatted text with the Gainsight Localization feature, the XLIFF files contain undesired segmentations that make working with a Translation Memory almost impossible.Example: The engagement text “This is a sentence with a bold word” is segmented as follows in the XLIFF export:<?xml version="1.0"?><xliff xmlns="urn:oasis:names:tc:xliff:document:2.0" version="2.0" srcLang="en" trgLang="de-DE"><file id="1"><unit id="thisisasentencewitha"><segment><source>This is a sentence with a </source></segment></unit><unit id="bold"><segment><source>bold</source></segment></unit><unit id="word"><segment><source>word. </source></segment></unit></file></xliff>This kind of segmentation causes a lot of difficulties and manual effo

1
sai_ram
ACE
1 year ago
A
andrew_kwaGainsight Community new member
shared in PX Product Ideas

'New' badge for Knowledge Center BotImplemented

Most organizations are continuously adding new content to the Knowledge Center Bot. It’ll be helpful to be able to attach a ‘New’ badge to the Knowledge Center button to draw attention. The workaround is a pop-up to message the new content but that is quite annoying to a busy user.   The ‘New’ badge should also be attached to the new content. Essentially, creating a trail, guiding users to the new content.   We would really appreciate this feature. Without it, it’s just difficult for us to message new content to our users. Thanks!      

2
angelo
Gainsight Rookie
1 year ago
ikranjcec
Gainsight Rookie
ikranjcecGainsight Rookie
shared in PX Product Ideas

No end date on engagementsImplemented

We have several engagements (10+) that need to be “permanent”, without end date. Right now we put the end date a lot in advance, but what has happened is that some were stopped (as scheduled) and we were not aware. Does anyone else have a similar need?   @link_black 

9
angelo
Gainsight Rookie
1 year ago
link_black
Gainsight Employee: MVP
link_blackGainsight Employee: MVP
shared in PX Product Ideas

Add PX Product Name and Environment to PX User Profile activity and engagement logsImplemented

Since there is only one PX User Profile view available, the Recent Activity and Recent Engagements logs can come from different PX Products and/or Environments. Because of this, it is not easy to understand clearly which Product and Environment these event logs come from. Therefore, it would help immensely if the individual logs included information about the specific PX Product Name and Environment Name they came from.  Also, it would help if there were a filtering options to pick the PX Product and/or Environment so the event logs can be investigated more precisely.   And lastly, it would be ideal if the Recent Activity and Recent Engagements results were automatically filtered based on the PX Product and Environment selected on the previous screen that brought the user to the PX User Profile screen.  

0
link_black
Gainsight Employee: MVP
1 year ago
shireesha_reddy
Veteran Rookie
shireesha_reddyVeteran Rookie
shared in PX Product Ideas

Bulk download XLIFF files for localization.Implemented

We need an option of bulk downloads for the localization XLIFFs in the list of languages from the editor. If we have many languages in the list to download and equally many engagements, it takes a lot of time to download one file at a time. So an option for BULK DOWNLOAD would be really helpful.   Thanks, Shireesha.

3
sai_ram
ACE
9 months ago
A
Gainsight Rookie
adrienne_longGainsight Rookie
shared in PX Product Ideas

Rules for Knowledge Center BotImplemented

Use case: We have several different roles that have different permissions in our systems and our clients are requesting that content displayed in the knowledge center bot be filtered out based on the role a user has so a lower level admin who doesn't have reporting permissions doesn't see any of our guides about making reports. I realize that you can put rules about role permissions in the individual guides themselves but that doesn't stop every admin on our system from seeing the guides listed in the knowledge bot. It merely prevents them from actually making use of the guides. Being able to apply rules to the knowledge bot is something that would be very useful to us and in truth we really need it if we're going to make use of other features like the feedback tab.

4
sai_ram
ACE
2 years ago
Julie-Pinto
Veteran Rookie
Julie-PintoVeteran Rookie
shared in PX Product Ideas

Ability to drag KC Bot around as the user is workingImplemented

Posting on behalf of a customer:  I would my users to have the ability to drag the bot around the UI as they are working. They may need to refer to documentation as they are working in our product and would like to refer to it as they are working. 

4
angelo
Gainsight Rookie
1 year ago
jim_barker
Shoshin
jim_barkerShoshin
shared in PX Product Ideas

S3 Integration - Px ImprovementsImplemented

We have a need to be able to have increased control of what S3 files are generated coming out of Px.  We need to be able to turn on/off files to limit what data flows and just create the files that are required.  This is due to data security demands, and is critical.    Contact me for customer details.

3
R
Gainsight Rookie
1 year ago
L
lauraramosrpGainsight Community new member
shared in PX Product Ideas

Feature request: dialog audience based on survey scoreImplemented

I wanted to create a dialog directed to those who scored us low on an NPS survey we previously sent out, but I was surprised to see this option doesn't exist (yet). For now you can only use Survey scores as an audience rule for email engagements. It might be an idea to introduce this for all engagements?

7
aharkut
Gainsight Employee: Rookie
3 days ago

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