PX Product Ideas

PX Product Ideas

  • 35 Posts
  • 1,406 Replies

35 Posts

A
Gainsight Rookie
adrienne_longGainsight Rookie
shared in PX Product Ideas

Knowledge Center Bot Feedback Tab CustomizationUnder Consideration

We've noticed that the knowledge center bot is a bit rigid in its customization options right now. We would like to be able to change the options in the Feedback tab since the current options listed aren't well suited to our needs. We do feedback through other integrations right now so we wanted to set this tab up more for customer support. Right now the only customization possible is the ability to change the name on the Feedback tab which doesn't help us much because we can't also customize the categories for the feedback to be more related to support.

12
JayS
Gainsight Rookie
4 months ago
link_black
Gainsight Employee: MVP
link_blackGainsight Employee: MVP
shared in PX Product Ideas

Allow the Knowledge Center Bot speech bubble to display once per session, not always on every page refreshUnder Consideration

Posting on behalf of a customer…When using the Speech Bubble help text in KC Bot, it is displayed always with every page refresh.  It would be great is this could be configured to show only once per session.  Or, if the user manually clicks the “X” close button, it will not be displayed again.   

11
aharkut
Gainsight Employee: Rookie
2 months ago
G
georgee148Gainsight Community new member
shared in PX Product Ideas

Expand analytics on the Dashboard view In PXUnder Consideration

Is there a way to expand analytics on the Dashboard view In PX? Would be wonderful to be able to see a larger graph instead of looking at condensed very small version.

5
C
Gainsight Employee: Rookie
8 months ago
K
Veteran Rookie
kstimVeteran Rookie
shared in PX Product Ideas

Allow More Customizability in PX DashboardsUnder Consideration

It would be great to have more customizability within PX dashboards. Currently, the built-in widgets are very limited on how they can be configured and customized. I’d love to have the ability to change the size of the widgets, the display, the colors, etc. Furthermore, I’d love for the ability to add Google sheets and other documents into the dashboard. Text boxes would also be great in order to expand on the widget and offer clarity where needed. The use case is to have all PX-related information in one place, on a single dashboard, to make it easier for consumption and visibility.Thanks!

5
C
Gainsight Employee: Rookie
1 year ago
A
Gainsight Rookie
adrienne_longGainsight Rookie
shared in PX Product Ideas

Knowledge Center Bot Font CustomizationUnder Consideration

For our use case we really want more customization. For starters we would like to be able to customize the font setting in the knowledge bot to better fit with the rest of our portal. It looks a little strange to have our knowledge center bot and engagements in a different font from everything else.

5
P
9 months ago
bdatangel
bdatangelGainsight Community new member
shared in PX Product Ideas

More Retention Analysis functionality in GPXUnder Consideration

We are heavy GPX users and rely on retention analysis for our growth performance. However - we still find it somewhat manual. Idea one: Here’s a spredsheet that we have to manually pull (copy/paste) into a spreadsheet for refined analytics ([url=https://docs.google.com/spreadsheets/d/1Ha9xFE2PhFmc_o40lwjl_0KIzGNhbHnUTroVJHPnzgI/edit#gid=0]link[/url]). There should be an export functionality (csv) so we don’t have to recreate this viz in a spreadsheet. The export should respect the filters and daterange applied. [img]https://d1qy7qyune0vt1.cloudfront.net/gainsight-en/attachment/ScreenShot20190719at2-15-39PM-a86206bb-6ac2-4e23-9473-3108f3b6a0c3-357608770.png[/img] Idea two: Please have the individual cells hyperlink to the list of users/accounts that came back for a given week. I.e. 2 accounts came back in Week 3. The expected behavior should be I clicking the number 2 in week 3 and seeing a list of accounts.

5
kate_green
Champion
1 year ago
shireesha_reddy
Veteran Rookie
shireesha_reddyVeteran Rookie
shared in PX Product Ideas

Knowledge Centre Integration with "Intercom"Under Consideration

Posting on behalf of a customer, In PX, We have several knowledge Centre Integrations like Zendesk, Salesforce, Mind touch, Etc. An option for Integration with Intercom would also be helpful, as some of the customers might have their docs in Intercom.     Thanks, Shireesha

5
angelo
Gainsight Rookie
1 year ago
ikranjcec
Gainsight Rookie
ikranjcecGainsight Rookie
shared in PX Product Ideas

Product Feature Tree - select many to rearrangeUnder Consideration

Hi, we have a lot of features landing into Product Feature Tree. It would be very helpful if I could select more than 1 to move over to differend modules etc. Doing it one by one on every release we have it's a lot of manual work. [url=https://community.gainsight.com/users/link_black]@link_black[/url]

5
ikranjcec
Gainsight Rookie
2 years ago
cjacksonfe
Gainsight Rookie
cjacksonfeGainsight Rookie
shared in PX Product Ideas

Retention Analysis DrilldownUnder Consideration

Hello, recently I demoed the Rentention Analysis report to an E level group, and they brought up the idea that it would be beneficial to see the users in the specific weeks as a drilldown. For example, within this set:  We’d like to see the users themselves that fell into that week, to further identify other traits they may share. Is that possible, and I’m just missing a function?

5
C
Gainsight Employee: Rookie
2 months ago
peppe
Veteran Rookie
peppeVeteran Rookie
shared in PX Product Ideas

The Slack integration doesn't have a previewUnder Consideration

I was expecting the Slack messages to have the format that can be seen in the screenshot here:  But what I see is just links to Gainsight:How do I enable the full preview in Slack?I should clarify that my engagement named “Feedback widget” is a Multi-Question Survey with one question.Thank you!

4
peppe
Veteran Rookie
7 months ago
D
Veteran Rookie
dorian_cudinaVeteran Rookie
shared in PX Product Ideas

Dashboard Co-Owners in PXUnder Consideration

Hello dear PX Community,I think that it would be really useful to have the option of selecting “Dashboard Co-Owners” in PX, especially for companies having more then a few stake holders dedicated to in-product analytics. In my opinion, this “Co-Owner” role should mainly be able to:change Global filters such as time period observed and similar add widgets on the Dashboard but should not be able to delete widgets from the Dashboard which were not added by that same personOne of the benefits of this approach would be, for example, not having to clone every dashboard just to change the time frame on a certain graph.The global filters for PX dashboards are yet to be implemented and I fully agree that they are necessary - posts related to this necessity were written 9+ months ago on link1 and link2. Please let me know was there any progress on these ideas too.I see these two “features” very much related because I would suggest that Dashboard Co-Owners are allowed to change Global filters of

3
D
Veteran Rookie
1 year ago
D
Veteran Rookie
dorian_cudinaVeteran Rookie
shared in PX Product Ideas

Create User Cohorts from Generated Charts (Amplitude's Microscope Feature)Under Consideration

Hi everyone,Our suggestion is to add features which would make the charts from the Analytics part of PX more useful and interactive. One of the most valuable features would be adding the option to click a “Create Cohort” button or at least a “Download the list of users and their attributes” button when hovering on a chart.To be more precise, what we are mainly missing in PX Analytics is something like Amplitude’s Microscope feature. The above described would look like this: And additional information about the mentioned feature can be found on the following page:https://help.amplitude.com/hc/en-us/articles/236032527-Microscope

3
C
Gainsight Employee: Rookie
8 months ago
Julie-Pinto
Veteran Rookie
Julie-PintoVeteran Rookie
shared in PX Product Ideas

See survey response rate per number of viewersUnder Consideration

When looking at PX survey response rates, I can see that the response rate is calculated based on the number of responses/the number of survey views. I would also like to see the survey response rate calculated based on the number of responses/the number of survey viewers. This will tell me how many people of the targeted audience responded, regardless of the number of times they saw the survey.In this example, PX shows that the response rate in 13.55% based on 53 responses/391 views. However, the survey was set to show multiple times if the user did not respond, meaning the response rate will be lower and lower the more times a user sees it, even if they respond the 3rd time. What I want to know is the percentage of targeted users who responded to the survey. If I look at Audience explorer filtered to users who viewed/completed the survey, there are 224 users total. 53 responses/224 survey viewers = 23.66% response rate.  

3
C
Gainsight Employee: Rookie
11 months ago
bostojic
Veteran Rookie
bostojicVeteran Rookie
shared in PX Product Ideas

Stepping up the 'UTM Parameters' gameUnder Consideration

Recently we started playing with the ‘UTM Parameters’ feature in the PX which is described in the docs and here on the community forum in one post.What we’ve soon realised is that there isn’t a way to easily drill down inside of the parameters (source, medium, campaign, etc) and check what is the most frequently ‘used’ parameter by our users.Potentially good place to add it, in my opinion, would be in the analytics under a query builder  or as a completely separate tool as Funnel, Path Analyzer etc. It could also be added as a new widget in the dashboard which would lead to this new tool.Second idea for improvement isn’t so much about the classifying ‘incoming’ UTM parameters, but the ‘outgoing’ ones. It would be really useful if you would automatically add predefined UTMs to all of our URL links that we’re adding in the Engagements. That way we’d always know who came to our website by clicking on some URL link in Gainsight’s engagements. Currently, we’re forgetting to add UTM’s in maj

3
bostojic
Veteran Rookie
1 year ago
J
juljohnsGainsight Community new member
shared in PX Product Ideas

Prioritize Guides OrderUnder Consideration

As a PM I should be able to prioritize what order users see my guides in. This would ensure that customers see the highest priority guides when we have more than one guide running. 

3
bostojic
Veteran Rookie
1 year ago
jared2095
Gainsight Rookie
jared2095Gainsight Rookie
shared in PX Product Ideas

Speed up product mapper backfillUnder Consideration

The current backfill takes quite a bit of time making it difficult to answer questions quickly. I’d be very happy if it worked a little faster. :)

2
sai_ram
ACE
10 months ago
JPKelliher
Veteran Rookie
JPKelliherVeteran Rookie
shared in PX Product Ideas

PX Dashboard FIltersUnder Consideration

I have Client Success Managers that are creating dashboards for each of their clients. It would be nice to have page wide filters for each dashboard instead of having to filter each widget on each dashboard.

2
skalle
Gainsight Employee: Rookie
11 months ago
mikewohlwend
Gainsight Rookie
mikewohlwendGainsight Rookie
shared in PX Product Ideas

Help navigating in the contextual engagement builderUnder Consideration

From this spot in the builder, it's hard moving to any next or previous step. I have no idea what to click in the menu: [img]https://d1qy7qyune0vt1.cloudfront.net/gainsight-en/attachment/PXMenu-0b821a37-d700-4662-b5c7-7232b0c65f70-776326978.png[/img] PX could help me navigate by either: [list=1] [*][b]highlighting [/b]the current step in the dropdown menu [*][b]showing some text from the modal[/b] in the dropdown instead of the title it asks me to enter (which can become outdated and which I tend to skip)* [*][b]adding the <5/18> style navigator[/b] used in other parts of the builder to this part of the builder (but what would really be prefereable would be to integrate all of the builder functionality into this contexual builder where my app is in the background) [/list] *I have not been entering meaningful title info because it is fragile to updates and even well done provides no value to my users. I generally pass through multiple iterations where the content an

2
ciarapeter
Gainsight Rookie
2 years ago
alextran
Veteran Rookie
alextranVeteran Rookie
shared in PX Product Ideas

Dashboard MetricsUnder Consideration

It would be great to receive these types of metrics all in one place: % of Total Active Accts per week and per month (I figured out how to get the total #s but not the %, short of downloading and doing the math... which is complicated since the total fluctuates over time) Average # of users per account (per month) Average # of actions per user, per session (per month) Average # of sessions per user, per month Average session length/user

2
alextran
Veteran Rookie
2 years ago
G
GunaShekar VudarapuGainsight Community new member
shared in PX Product Ideas

Ability to see analytics with Global filters applied across all sections within AnalyticsUnder Consideration

Posting on behalf of customer:        Currently, when users wants to see Analytics without having audience from particular domain, they need to apply filters and save them. In order to use the same condition across different sections with in the analytics, they need to apply saved filter, which is little tedious to PX users.         Instead, if there could be a Global filter selection, if once selected applies to all sections within the analytics as customer moves among them without need for applying the saved filters would ease the task of applying filters.

2
C
Gainsight Employee: Rookie
1 year ago
S
Gainsight Employee: Rookie
srinivas myakalaGainsight Employee: Rookie
shared in PX Product Ideas

Ability to drill down on users in the "browser usage" widget on dashboardUnder Consideration

Posting on behalf of customer:Currently, the “browser usage” widget shows the number of users on the version of the browser but It would be helpful if we could drill down to see the list of users/accounts in the “browser usage” widget on dashboard.  

2
C
Gainsight Employee: Rookie
1 year ago
kevin_ly
Champion
kevin_lyChampion
shared in PX Product Ideas

[Query Builder] Improvement For Bar Graph X-Axis LabelsUnder Consideration

It is found that when there are more than 4 x-axis labels possible for the bar chart in query builder. Every other label is skipped to be shown. Currently there is a code level limitation where all labels are not able to be shown responsively based on screen size available. This post is to hope in the future that the chart is able to carry responsive x-axis to use space available to add as many x-axis labels as possible.

2
C
Gainsight Employee: Rookie
9 months ago
R
rstudnerGainsight Community new member
shared in PX Product Ideas

Add Multi Question Surveys to Dashboard Widget ListUnder Consideration

Right now, I can add many things to a Custom Dashboard -- but oddly, I cannot select Multi Question Survey’s to add to a dashboard.I haver to go metrics for these, elsewhere, which is inconvenient etc.

2
C
Gainsight Employee: Rookie
1 year ago
alb
Veteran Rookie
albVeteran Rookie
shared in PX Product Ideas

Reporting / Analytics feels like it needs an overhaulUnder Consideration

These are the concerns I've been sharing with the PX team for a while now, figured I would share here as well as there are likely others with similar or tangential challenges.  Feel free to share your thoughts here.   Reporting Limitations Have to go to 3-4 different sections of the reporting interface to get an answer or create a report. There are substantial UI inconsistencies between the different areas of reporting.  It’s like they were built individually by different teams and patched together. Some filters exist in parts of the reporting, while they don't exist in others.  Again, just more inconsistencies.  For example, I’m in one part of analytics and get close to what I need using a filter.  I think to myself, “oooh, I could go over to that other part of analytics and use the same filter and get what I’m looking for” only to find I can’t use that filter over there. Saving or sharing is handled in 3-4 completely different ways, depending on the part of reporting you're in. Query

2
mickey
Gainsight Employee: Rookie
2 years ago
J
jatinthakerGainsight Community new member
shared in PX Product Ideas

Import users via CSV / mention count in a segmentUnder Consideration

While creating a segment it would be great to have the capability to import a CSV. In addition, the imports & segments should always mention a count of the number of records it has pulled in the segment. This will help validate the segment.

2
skalle
Gainsight Employee: Rookie
10 months ago

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