PX Product Ideas
PX Product Ideas
- 10 Posts
- 1,398 Replies
Integrated Chat Support through ZendeskNot Planned
We were hoping to get integrated chat support via an engagement which would link through to Zendesk to create a ticket and allow for our support staff to chat live with Users who need assistance. [img]https://d1qy7qyune0vt1.cloudfront.net/gainsight-en/attachment/Likethis-a16b6f81-941e-41ac-8f52-e5f74484e2fa-1030023056.png[/img]
Hi team and @alextran , It would be better to serve the customers if we have the time gap in sending the emails using the engagements to the end users in our PX. As of now the time gap for sending the emails is few hours roughly 4 hours. We had come across scenarios where the customer wants to send the emails automatically after the audience have been qualified and the engagement has been launched. Can we improve the email scheduler in this regard which would be of great help to our customers depending on their business requirements. thanks,Avinash.
Suggested Product Mapper - Bulk BackfillNot Planned
Posting on behalf of a current PX customer. The new suggested mode is pretty accurate in analyzing the code well and creating an intuitive hierarchy. It also saves a lot of time and effort from manual mapping. Something great in addition is a way to automate backfilling, or at least bulk backfilling. It can be time-consuming to manually backfill each feature.
Hi Everyone, With one of our latest releases in PX, we have got the option to clone the KC Bot. But we can only clone the KC bot to the same product on which it was designed, that means we cannot clone the the KC bot to other products. It would be really helpful and will reduce a lot of manual work if we can clone the KC bot to other product as well. Thanks, Shireesha.
PX has some great features for driving adoption: in-product engagement, usage analytics, in-app surveys, and more. Is it possible to use PX to drive CSM and Viewer license adoption? When driving CS user adoption, it would be incredibly helpful if Gainsight provided an in-app experience for engaging and driving end-user adoption. You know the benefits of PX better than I and it seems like this would be incredibly helpful for driving Nxt adoption.
Lately I’ve been making guide engagements with several Dialogs back-to-back, followed by a CTA tooltip. It’d be nice to have the option, for example, of making the first 3 guide steps the slider style, then switch the 4th step to a tooltip.
Hello,It would be great to have the capability to apply some filters on the environments like production, QA, Staging to send the weekly/daily adoption report to the users. So that there will be more granularity in the adoption reports mainly on the environment wise. As of now we have the ability to select the product wise not the environment wise.
PX: Auto save of Enagagement in PXNot Planned
I was creating an engagement which was almost done but then I got occupied in another critical task. When I came to this page to complete the engagement, I had to refresh the page. But I lost the almost-done task. It was not even saved as Draft to continue working. I had to start creating the same once again from scratch.
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