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📢 List of Articles from PX May 2022 Release

2 days ago

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PX Product Ideas

PX Product Ideas

PX Product Ideas

35 Posts
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Under Consideration

All statuses No Status Acknowledged Not Planned Partially Fixed Planned Response from Customer Workaround Available Deprecation Planned Implemented Current Functionality IN DEVELOPMENT

link_blackGainsight Employee: MVP

shared in PX Product Ideas

Allow the Knowledge Center Bot speech bubble to display once per session, not always on every page refreshUnder Consideration

Posting on behalf of a customer…When using the Speech Bubble help text in KC Bot, it is displayed always with every page refresh. It would be great is this could be configured to show only once per session. Or, if the user manually clicks the “X” close button, it will not be displayed again.

cjacksonfeGainsight Rookie

shared in PX Product Ideas

Retention Analysis DrilldownUnder Consideration

Hello, recently I demoed the Rentention Analysis report to an E level group, and they brought up the idea that it would be beneficial to see the users in the specific weeks as a drilldown. For example, within this set: We’d like to see the users themselves that fell into that week, to further identify other traits they may share. Is that possible, and I’m just missing a function?

PaulineShoshin

shared in PX Product Ideas

Drill down "Usage by time of the day"Under Consideration

We would like to be able to see which accounts and/or users are working for a particular time of day, for example, We’d like to be able to see a list of these 21 users (or accounts).

adrienne_longGainsight Rookie

shared in PX Product Ideas

Knowledge Center Bot Feedback Tab CustomizationUnder Consideration

We've noticed that the knowledge center bot is a bit rigid in its customization options right now. We would like to be able to change the options in the Feedback tab since the current options listed aren't well suited to our needs. We do feedback through other integrations right now so we wanted to set this tab up more for customer support. Right now the only customization possible is the ability to change the name on the Feedback tab which doesn't help us much because we can't also customize the categories for the feedback to be more related to support.

peppeVeteran Rookie

shared in PX Product Ideas

The Slack integration doesn't have a previewUnder Consideration

I was expecting the Slack messages to have the format that can be seen in the screenshot here: But what I see is just links to Gainsight:How do I enable the full preview in Slack?I should clarify that my engagement named “Feedback widget” is a Multi-Question Survey with one question.Thank you!

georgee148Gainsight Community new member

shared in PX Product Ideas

Expand analytics on the Dashboard view In PXUnder Consideration

Is there a way to expand analytics on the Dashboard view In PX? Would be wonderful to be able to see a larger graph instead of looking at condensed very small version.

dorian_cudinaVeteran Rookie

shared in PX Product Ideas

Create User Cohorts from Generated Charts (Amplitude's Microscope Feature)Under Consideration

Hi everyone,Our suggestion is to add features which would make the charts from the Analytics part of PX more useful and interactive. One of the most valuable features would be adding the option to click a “Create Cohort” button or at least a “Download the list of users and their attributes” button when hovering on a chart.To be more precise, what we are mainly missing in PX Analytics is something like Amplitude’s Microscope feature. The above described would look like this: And additional information about the mentioned feature can be found on the following page:https://help.amplitude.com/hc/en-us/articles/236032527-Microscope

adrienne_longGainsight Rookie

shared in PX Product Ideas

Knowledge Center Bot Font CustomizationUnder Consideration

For our use case we really want more customization. For starters we would like to be able to customize the font setting in the knowledge bot to better fit with the rest of our portal. It looks a little strange to have our knowledge center bot and engagements in a different font from everything else.

kevin_lyChampion

shared in PX Product Ideas

[Query Builder] Improvement For Bar Graph X-Axis LabelsUnder Consideration

It is found that when there are more than 4 x-axis labels possible for the bar chart in query builder. Every other label is skipped to be shown. Currently there is a code level limitation where all labels are not able to be shown responsively based on screen size available. This post is to hope in the future that the chart is able to carry responsive x-axis to use space available to add as many x-axis labels as possible.

jatinthakerGainsight Community new member

shared in PX Product Ideas

Import users via CSV / mention count in a segmentUnder Consideration

While creating a segment it would be great to have the capability to import a CSV. In addition, the imports & segments should always mention a count of the number of records it has pulled in the segment. This will help validate the segment.

jared2095Gainsight Rookie

shared in PX Product Ideas

Speed up product mapper backfillUnder Consideration

The current backfill takes quite a bit of time making it difficult to answer questions quickly. I’d be very happy if it worked a little faster. :)

Julie-PintoVeteran Rookie

shared in PX Product Ideas

See survey response rate per number of viewersUnder Consideration

When looking at PX survey response rates, I can see that the response rate is calculated based on the number of responses/the number of survey views. I would also like to see the survey response rate calculated based on the number of responses/the number of survey viewers. This will tell me how many people of the targeted audience responded, regardless of the number of times they saw the survey.In this example, PX shows that the response rate in 13.55% based on 53 responses/391 views. However, the survey was set to show multiple times if the user did not respond, meaning the response rate will be lower and lower the more times a user sees it, even if they respond the 3rd time. What I want to know is the percentage of targeted users who responded to the survey. If I look at Audience explorer filtered to users who viewed/completed the survey, there are 224 users total. 53 responses/224 survey viewers = 23.66% response rate.

JPKelliherVeteran Rookie

shared in PX Product Ideas

PX Dashboard FIltersUnder Consideration

I have Client Success Managers that are creating dashboards for each of their clients. It would be nice to have page wide filters for each dashboard instead of having to filter each widget on each dashboard.

rstudnerGainsight Community new member

shared in PX Product Ideas

Add Multi Question Surveys to Dashboard Widget ListUnder Consideration

Right now, I can add many things to a Custom Dashboard -- but oddly, I cannot select Multi Question Survey’s to add to a dashboard.I haver to go metrics for these, elsewhere, which is inconvenient etc.

Jack-OccleshawGainsight Rookie

shared in PX Product Ideas

Select report columns when running reports on CSVUnder Consideration

Hi All, It would be great if we could be able to select which columns we would like to be pulled from a customers attributes when we run a CSV report, some of our products have custom fields which dont relate to our other product so we have to manually delete quite a few columns on our excel doc. If we could just select, name/email/location etc, allowing us to use tick boxes to filter out what we want to present to clients.

link_blackGainsight Employee: MVP

shared in PX Product Ideas

Allow columns/fields to be added to the PX Survey Performance reportsUnder Consideration

If the application does not pass an email address or account name to PX, just user ids and other user attributes, then one cannot view who submitted the surveys or click to view the full PX User profile. The only option is to download the CSV and then view all the other user/account attributes in a spreadsheet program.See example NPS Survey Performance report below:

dorian_cudinaVeteran Rookie

shared in PX Product Ideas

Dashboard Co-Owners in PXUnder Consideration

Hello dear PX Community,I think that it would be really useful to have the option of selecting “Dashboard Co-Owners” in PX, especially for companies having more then a few stake holders dedicated to in-product analytics. In my opinion, this “Co-Owner” role should mainly be able to:change Global filters such as time period observed and similar add widgets on the Dashboard but should not be able to delete widgets from the Dashboard which were not added by that same personOne of the benefits of this approach would be, for example, not having to clone every dashboard just to change the time frame on a certain graph.The global filters for PX dashboards are yet to be implemented and I fully agree that they are necessary - posts related to this necessity were written 9+ months ago on link1 and link2. Please let me know was there any progress on these ideas too.I see these two “features” very much related because I would suggest that Dashboard Co-Owners are allowed to change Global filters of

link_blackGainsight Employee: MVP

shared in PX Product Ideas

While filtering in PX, it would be nice to have an overall "OR (match any)" option available for more complex, accurate filtersUnder Consideration

When filtering in PX (My Filters and Audience/Accounts Explorer), there is no option to "OR (match any)" the different filter categories and they are always “AND (match all)”. It would be great and more flexible to have an overall “AND (match all)” or "OR (match any)" option available for more complex, accurate filtering. See sample modified screenshot of a “My Filter” below:

bostojicVeteran Rookie

shared in PX Product Ideas

Stepping up the 'UTM Parameters' gameUnder Consideration

Recently we started playing with the ‘UTM Parameters’ feature in the PX which is described in the docs and here on the community forum in one post.What we’ve soon realised is that there isn’t a way to easily drill down inside of the parameters (source, medium, campaign, etc) and check what is the most frequently ‘used’ parameter by our users.Potentially good place to add it, in my opinion, would be in the analytics under a query builder or as a completely separate tool as Funnel, Path Analyzer etc. It could also be added as a new widget in the dashboard which would lead to this new tool.Second idea for improvement isn’t so much about the classifying ‘incoming’ UTM parameters, but the ‘outgoing’ ones. It would be really useful if you would automatically add predefined UTMs to all of our URL links that we’re adding in the Engagements. That way we’d always know who came to our website by clicking on some URL link in Gainsight’s engagements. Currently, we’re forgetting to add UTM’s in maj

kstimVeteran Rookie

shared in PX Product Ideas

Allow More Customizability in PX DashboardsUnder Consideration

It would be great to have more customizability within PX dashboards. Currently, the built-in widgets are very limited on how they can be configured and customized. I’d love to have the ability to change the size of the widgets, the display, the colors, etc. Furthermore, I’d love for the ability to add Google sheets and other documents into the dashboard. Text boxes would also be great in order to expand on the widget and offer clarity where needed. The use case is to have all PX-related information in one place, on a single dashboard, to make it easier for consumption and visibility.Thanks!

srinivas myakalaGainsight Employee: Rookie

shared in PX Product Ideas

Ability to drill down on users in the "browser usage" widget on dashboardUnder Consideration

Posting on behalf of customer:Currently, the “browser usage” widget shows the number of users on the version of the browser but It would be helpful if we could drill down to see the list of users/accounts in the “browser usage” widget on dashboard.

rstudnerGainsight Community new member

shared in PX Product Ideas

History.pushState() WebAPIUnder Consideration

For users/builders of Single Page Application web apps -- the fact that guide navigation is a FULL page refresh (aka it is a Redirect) leads to a non-optimal end user experience (and engineering integration experience)Has this been considered on the roadmap?https://developer.mozilla.org/en-US/docs/Web/API/History/pushState

GunaShekar VudarapuGainsight Community new member

shared in PX Product Ideas

Ability to see analytics with Global filters applied across all sections within AnalyticsUnder Consideration

Posting on behalf of customer: Currently, when users wants to see Analytics without having audience from particular domain, they need to apply filters and save them. In order to use the same condition across different sections with in the analytics, they need to apply saved filter, which is little tedious to PX users. Instead, if there could be a Global filter selection, if once selected applies to all sections within the analytics as customer moves among them without need for applying the saved filters would ease the task of applying filters.

shireesha_reddyVeteran Rookie

shared in PX Product Ideas

Number of Visits widget in DashboardsUnder Consideration

Posting on behalf of customer,Customer wants to have Number of Visits as widget to analyse and compare the data between number of visits and active users each day.If we have a widget of number of visits it would be really easy and helpful.

shireesha_reddyVeteran Rookie

shared in PX Product Ideas

Knowledge Centre Integration with "Intercom"Under Consideration

Posting on behalf of a customer, In PX, We have several knowledge Centre Integrations like Zendesk, Salesforce, Mind touch, Etc. An option for Integration with Intercom would also be helpful, as some of the customers might have their docs in Intercom. Thanks, Shireesha

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