PX Product Ideas

PX Product Ideas

  • 36 Posts
  • 1,406 Replies

36 Posts

Jack-Occleshaw
Gainsight Rookie
Jack-OccleshawGainsight Rookie
shared in PX Product Ideas

Structured SurveysPlanned

Hi All, I wondered if anyone has been able to do a structured survey? I know that we have a lot of options available within Gainsight PX but we aren’t able to branch off to follow on questions based around a previous response. So my Idea/Example is: How do you find the tool?        - Option A = Trigger Question 2.1                                                      - Option B = Trigger Question 2.2                                                      - Option C = Trigger Question 2.3 I hope that makes sense, I know we are able to do surveys like this within SurveyMonkey allowing us to change the sequence of questions depending on their previous choice. I also didnt know if we can create an engagement which launches based on their survey responses?So if someone scores a feature low in a survey, we can trigger a follow up guide or pop-up to educate the user on the features a bit better (so technically they’ve highlighted their struggles and we’re now holding their hand through a new on

10
aharkut
Gainsight Employee: Rookie
8 days ago
link_black
Gainsight Employee: MVP
link_blackGainsight Employee: MVP
shared in PX Product Ideas

The ability for a user to snooze and/or remind them later for an offered in-app Engagement Slider or GuidePlanned

We all spend lots of time on creating the perfect content, presentation, and experience of in-app Engagements and we expect them to help near 100% of our targeted users to become more informed, efficient, effective, and productive. However, no matter how much we try to put the engagement in the right place at the right time, many other factors ... like the user needing to get something else done right away ... the user not having time to focus on this engagement opportunity ... will affect whether a user actually starts and completes the in-app Engagement Slider or Guide. To align more closely to the "Timely" component of our “[url=https://www.gainsight.com/blog/the-in-app-engagement-starter-kit/]TRUSt Framework[/url]”, adding the option for the user to snooze and/or remind them later about an important Engagement that has been offered would be very helpful in increasing the Engagement completion rates and value. This enhancement would match perfectly to our promise that

10
link_black
Gainsight Employee: MVP
22 days ago
M
Shoshin
mandy.jShoshin
shared in PX Product Ideas

Open KCbot depending on available space around bot badgePlanned

It would be great to automatically adapt the opening of the KC bot depending on its position on the screen. For example, if the badge bot is on the right of my screen, make sure it opens on the left so that we see it completely. And if someone move the badge bot to the left of the screen, then the KC would open automatically to the right. So far we are limited to one side only  Is it planned to improve this feature soon ? Thanks

1
aharkut
Gainsight Employee: Rookie
24 days ago
M
Mark MoriGainsight Community new member
shared in PX Product Ideas

Allow Every time (Paywall) option for Survey EngagementsPlanned

It’d be wonderful to be able to set a survey engagement with the “paywall” qualification rule so that we can collect any-time rating/CES/Boolean/NPS/Multi-Question data. The use case is around beta-features users have opted into. We’d like to give users the ability to “Send Us Feedback” or “Rate this Feature” without auto-firing an engagement based on usage rules or # of times viewed. 

3
aharkut
Gainsight Employee: Rookie
1 month ago
F
Shoshin
FernandaShoshin
shared in PX Product Ideas

Survey questionsPlanned

It would be ideal to have the option to customize the question we send to our customers at the end of a survey depending on the score they provide us. For example, if it is a Promoter the question could be different from the one we ask to a Passive or Detractor. So far this option is not available in PX and could be quite useful in order to have more insights from our customers and users.

0
F
Shoshin
1 month ago
C
Shoshin
chunmeiluShoshin
shared in PX Product Ideas

Access to global css for high level visual customizationPlanned

Gainsight supports css on guide and template levels. However there are multiple css selectors that are not accessible or can’t be customized, for example, 1) triangle (which points to the aligned element) from the engagement guide takes the background color and can’t be hidden using css (No. it doesn’t take transparent color as background); 2) a drop shadow on .apt-guide-popup level remains visible and can’t be customized even after turning off shadow in Settings.  There are also css attributes that are cross templates (e.g., font-family, default text/link color) which need to be set/repeated in every template. Having capability to access/customize global css would help solving these limitations.  

7
aharkut
Gainsight Employee: Rookie
1 month ago
M
Matt RoweGainsight Community new member
shared in PX Product Ideas

Engagement that shows continuously until user completesPlanned

I'm running an engagement to draw attention to a new menu item in our product.I want to show a hotspot (linked to a tooltip) each time the user sees the new menu item, and only stop when they complete the engagement.This would seem a common use case - but PX doesn’t support it.

5
JayS
Gainsight Rookie
1 month ago
A
Gainsight Rookie
AdamZGainsight Rookie
shared in PX Product Ideas

Preview Tour Engagements that are LaunchedPlanned

Request I would love the ability to preview a Tour engagement that is currently launched.  This is helpful for people who are trying to learn about how a launched engagement currently works.   Current Currently, a Tour engagement must be paused before it can be previewed via the in app editor preview.

6
graden.hudson
Gainsight Rookie
2 months ago
S
sdreidGainsight Community new member
shared in PX Product Ideas

KC Bot engagment list should be filterable and searchablePlanned

Should be able to search and filter the list of engagements, articles, and web links.

2
M
Gainsight Rookie
2 months ago
broghanzwack
Gainsight Employee: Rookie
broghanzwackGainsight Employee: Rookie
shared in PX Product Ideas

Conditional survey stepsPlanned

Background: We’d like to track additional data for negative user sentiment. In this case, my goal is to make PX show users a step with a free textbox only if their NPS rating was 1-4. If the user clicks 5 or above, they'd like to show a step that says 'Thank you for your feedback!'. Target flow: Step 1: Rating survey; user clicks rating Step 2: If user chose 1-4, show a textbox asking for feedback on negative experience. If user chose 5-10, skip this step Step 3: Thank user for feedback  Problem: We believe that if the rating selection and feedback box (steps 1 and 2) are combined into the same step, users will change their answers when they see the label above the feedback box ask them why they gave a negative response. Because of this, PX’s dynamic label offering does not solve the problem. Request: Create multi-step surveys that show users different steps based on their ratings.

2
richa_bala
Gainsight Employee: Rookie
5 months ago
A
adhirajpGainsight Community new member
shared in PX Product Ideas

Ability to automatically skip step in GuidePlanned

We have several elements on our pages that might be hidden for a user based on the user configuration or user role.Currently, the guide will fail if it doesn’t find an element that’s mapped for a step. It would be very helpful if it can just skip to the next step in the guide after failing to locate the element hidden by these configuration settings.

4
broghanzwack
Gainsight Employee: Rookie
5 months ago
S
Gainsight Employee: Rookie
srinivas myakalaGainsight Employee: Rookie
shared in PX Product Ideas

Ability to have different content(Engagements) depending on which URL the user is onPlanned

Posting on behalf of a customer: In a KC Bot Currently we cannot show different engagements based on the URL the user is currently on. It would be great if we could show the different content(Engagements) based the URL the user is on.   Use Case: If a user in on a URL1 then the user should see Engagements(if any) related to URL1  in  KC BOT  and If a user in on a URL2 then the user should see Engagements(if any) related to URL2 in the same BOT.  

5
skalle
Gainsight Employee: Rookie
6 months ago
sam_buddery
Gainsight Employee: Team Captain
sam_budderyGainsight Employee: Team Captain
shared in PX Product Ideas

KC Bot integrate with Intercom ChatPlanned

Lots of apps use Intercom for user > business chat and do not want the KC bot icon to double up next to it. It would be great to be able to enable Intercom chat within the KC Bot. 

13
skalle
Gainsight Employee: Rookie
7 months ago
Jack-Occleshaw
Gainsight Rookie
Jack-OccleshawGainsight Rookie
shared in PX Product Ideas

More templates and design freedom for surveysPlanned

Hi All, I dont know if it is just me, but the surveys within Gainsight PX are quite bland? within the realms of what we use PX for, we tend to do some quite eye-catching engagements and the survey’s look a bit poor in comparison. I’ve pasted some examples below of what I think could look nicer: 

3
JPKelliher
Veteran Rookie
7 months ago
K
KatharinaGainsight Community new member
shared in PX Product Ideas

Search by engagement IDPlanned

Hi, We would really appreciate if we could search by engagement ID. The files we export via the localization export/import API contain the engagement ID in their file name.But there is no way to find these IDs in PX. Use case: After importing the translated texts via API, we always check whether everything is fine. If, for instance, we find an error in a translated file and want to correct it in PX, we cannot see which engagement the localized file corresponds to. Clicking through all the engagements with all their localizations is not an option.Thank you very much.Best regards,Katharina 

3
skalle
Gainsight Employee: Rookie
8 months ago
link_black
Gainsight Employee: MVP
link_blackGainsight Employee: MVP
shared in PX Product Ideas

Add the capability to import, update, and manage PX application users and role permissions sets via the PX REST APIPlanned

Posting on behalf of several customers… Description:Currently, every PX application user must be created manually and their Role permissions assigned manually too. Additionally, PX does not implement the concept of shared user role permissions sets, so updating user permissions must be complete on a one by one basis.  These shortcomings to managing PX application users can be challenging … even for small sets of users and for minor role permission changes. Feature Requests:Add the ability to create/manage user role permissions sets and assign these quickly to PX application users.  Add the capability to create update, and manage PX application users and roles via a new set of REST API call. Implement a new option in PX Data Loader to import PX application user from a CSV file.    

4
skalle
Gainsight Employee: Rookie
8 months ago
C
Shoshin
chunmeiluShoshin
shared in PX Product Ideas

New labelPlanned

We have use cases where we would like to tag a “New” labelnext to some UI elements to raise attention to new features being introduced. This label will be persist until the guide is removed. However we can’t achieve this behavior as Navigation Bar section requires it does something (navigate to the next step or redirect). Please consider to add an option to do nothing in the dialog below  

3
skalle
Gainsight Employee: Rookie
10 months ago
willpatterson
Gainsight Rookie
willpattersonGainsight Rookie
shared in PX Product Ideas

Fully Transparent EngagementsPlanned

We would like to be more creative with the engagements we create and an idea we had was to use illustrations with transparent backgrounds.  The illustration itself may be clickable and then take the user to the desired next-step.A rough mock up would look something like this - where the Apple is floating on top of our UI: While it is possible to adjust the engagement’s transparency, it’s impossible to remove the engagement’s box and shadow entirely.  Confirmed by PX Support and my CSM. My ask would be to allow for the removal of those elements as well.  And for the “exit” or “X” which is normally in the top right of the engagement, maybe in a full transparent mode the “X” has a circle background behind it w/ shadow? idk.Does anyone do this already w/ CSS? Looks like it’s possible?

2
skalle
Gainsight Employee: Rookie
10 months ago
alextran
Veteran Rookie
alextranVeteran Rookie
shared in PX Product Ideas

Rearrange Tabs on Knowledge BotPlanned

Idea: Ability to change which one of the tabs in the KC bot shows first.   Use Case: Support ticket deflection - Move the articles tab first before the Feedback tab so users can look at the articles first before submitting a help ticket. 

3
skalle
Gainsight Employee: Rookie
10 months ago
Jack-Occleshaw
Gainsight Rookie
Jack-OccleshawGainsight Rookie
shared in PX Product Ideas

Folders for uploaded imagesPlanned

Hi All,We upload so many different images to our Engagements on PX, it can be quite overwhelming to find the right image if we wanted to reuse something (and uploading it again just shows us duplicates which again adds to the scrolling torture!). Would it be possible to bring in folders which we can add images to? that way we can categorise our images into things such as ‘Email Hero Images’ ,  ‘Product A GIFs’ or ‘Company Logos’ It would be a massive time saver for us!

3
skalle
Gainsight Employee: Rookie
10 months ago
ajrufer
Gainsight Rookie
ajruferGainsight Rookie
shared in PX Product Ideas

Review data for more than 6 months at a timePlanned

In PX, I’ve only found a way to evaluate data at 6 months at a time. I would like to be able to extend this to at least a year if not more. I find the restriction makes evaluating data much more difficult.

2
skalle
Gainsight Employee: Rookie
11 months ago
Julie-Pinto
Veteran Rookie
Julie-PintoVeteran Rookie
shared in PX Product Ideas

Allow rounded overlay corners in a guide engagementPlanned

Pretty straightforward, I just want the ability to customize the corner radius of the overlay highlight for guide tooltips. Like so:  

4
Julie-Pinto
Veteran Rookie
11 months ago
S
Gainsight Rookie
SusanneGainsight Rookie
shared in PX Product Ideas

Knowledge Center Bot: Translation statesPlanned

We export the texts of our engagements to be localized via API, based on the translation state ‘Ready for translation’. For  Knowledge Center Bots it is not possible to set a translation state, this option is missing. Please add the possibility to set translation states also for KC Bots. 

1
angelo
Gainsight Rookie
1 year ago
BK_Bannerflow
BK_BannerflowGainsight Community new member
shared in PX Product Ideas

Warning when event goes from receiving event to 0Planned

Would be great to get a warning when an event that has received traffic suddenly gets 0. For example, if either the ID or URL is changed, and that isn’t handled and the event remapped. I think this highlights the challenge of how all departments (prod, tech, operations) can keep track of what elements are tracked in Gainsight and not. How product and tech can sync the Gainsight implementation to make it robust and not break tracked elements by mistake. One way is of course to check in Gainsight every time we make changes but I don't think that scale very well.

4
BK_Bannerflow
1 year ago
R
Shoshin
ryan.devermanShoshin
shared in PX Product Ideas

Add Font Awesome 5/6 Enterprise License Support/Allow all Font Awesome CSSPlanned

I understand that Font Awesome 4.7 is built in, but if Font Awesome is a language, Font Awesome 5 Pro is a totally different dialect and Font Awesome 6 is even further evolved. We use different the three different weights of icons for different purposes, for instance. At a minimum, if the editor needs to allow all FA  classes… I would prefer to be able to insert our kit or license and choose what version we want to reference in the editor.

2
angelo
Gainsight Rookie
1 year ago

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