PX Product Ideas
PX Product Ideas
- 259 Posts
- 1,406 Replies
Hi, we would like to create Knowledge Center Bot in Finnish in PX (we don’t want to use xliff translation files, because we have all content ready in Finnish). Otherwise creating bot in Finnish is done well, but we can't edit two sections in the Feedback section without a xliff file: 1. Guiding texts in the text area 2. CTA-button (Submit).Could these be customizable?
Survey Frequency - Every TimeNo Status
We are trying to use a multi-question survey as a “paywall” tied to an upsell feature. However, surveys do not allow for “every time” like other engagements. This survey triggers a webhook to our sales outreach that allows them to immediately contact the client. However, since there is no “every time” option for surveys, we can only launch it once per session for the user.
It would be EXTREMELY helpful to be able to target audiences in the Gainsight PX Knowledge Center Bot based on State or Inferred Location. For example, we’re trying to display our latest Knowledge Center Bot to users in Michigan, but can’t do so. Our business is highly reliant on regions, so this is a crucial missing component.
Trying to do iterative development on engagements is very painful and time consuming, especially when you enable triggering them from the KC Bot. Anyone with a rudimentary exposure to software development lifecycles knows that you should never work directly on what’s in production. Since there’s no real versioning or branching support, you end up cloning active engagements and the active KC Bot, changing the audience criteria and working on the new version.Working on the clones is also painful, as you need to constantly pause the Dev Bot or remove the engagement from it, then pause the engagement and then work on it. Actually, if you have the engagement open before you pause the bot, it will keep complaining it’s being used in an active bot, even if you have since paused it. The engagement doesn’t refresh the bot’s state after every attempt to pause the engagement. The opposite happens when you work on a bot, to add an engagement. It doesn’t refresh the engagement state, when you try t
We have Excel files that contain a download template that we would like to insert into a badge-launched dialog. Most have been fine, but I have one that is more than 30 rows (it’s 35) and I’m running into a dialog size limit. When using copy/paste from the Excel file, in PX I get a message about a “Word Paste Detected” and if I’d like to “clean” or “keep” the formatting. Keeping the formatting looks much better and keeps any colors or text formatting that I have in the Excel file.An example of one that is within the size limit: Keep option:Clean option:Any chance of increasing the dialog size limit?
Dashboard managementNo Status
Read through https://support.gainsight.com/PX/Security/Enablement/Role-Based_Access_Control#Additional_ResourcesUsers with Role = Viewer and Dashboards, either should :Not be able to create as a Public dashboard Not be able to create a dashboard Admin automatically has the ability to manage the dashboard
PX + Slack integrationNo Status
Hi, we enabled PX + Slack integration, to receive real time notifications when we receive NPS or CES score. As an idea, it would be awesome to filter what notifications to receive - e.g. only detractors for NPS, or only ones that gave 1-3 score, or for feedback to fw only issue type. [url=https://community.gainsight.com/users/link_black]@link_black[/url] [url=https://community.gainsight.com/users/mickey]@mickey[/url]
It would be ideal to be able to filter the answers of our survey in the integration that exists with PX and Slack, through which we receive notifications every time someone responds to our survey. For example in Slack we would like to be able to filter only the "Detractors" who are "Admin" users. For now we can only select to receive all responses, but there is no option to filter and this would be ideal in order to take more immediate actions depending on the user type who is answering.
When enabling the show mapped features option and then navigating to a new page, the overlay of mapped features from the previous page will still display. Currently, you need to toggle this off and on when going to a new page. It would ideally refresh each time you load a new page.
When using the “Tag UI element as feature” functionality in the product mapper we have to modify the URL to remove GUIDs and add wildcards for every feature individually.For example, if I tag an element it may have a distinct URL like: https://application.companyname.com/product/edit/8da4c590-cb2c-11ec-9780-c7a52d328538*I would need to modify this to look like this:https://application.*.com/product/edit/* Rather than do this feature by feature, it would save a ton of time to be able to tag all the elements, then in the product feature tree apply a bulk edit to replace ‘company name’ with * and then another bulk edit to replace 8da4c590-cb2c-11ec-9780-c7a52d328538 with null to the features.
Expose the untracked, unmapped, unidentified product pages/features in an organized "unmapped" locationNo Status
Use Case:Our product is particularly deep, offering a LOT of feature customization and capability to savvy customers. That means that the Suggestion Mode mapping isn’t a “complete” look at the structure of our platform, and mapping of the product manually requires a measured and prioritized approach. Without a resource to see the unmapped activity in my product, I don’t know what pages/features aren’t yet uncovered, what kind of activity those product areas are capturing, nor how I should prioritize them.Rationale:Not all product pages or features are equal in priority. That said, the purpose of Gainsight PX is to capture data to determine feature priorities and recognize or uncover usage trends previously unknown. Unfortunately, the Product Mapper requires you to already know what pages and features are a priority (in order for them to be mapped, you have to know/think to map them). Discovering how your customers actually interact with your product includes identifying pages and featu
I would love to be able to trigger an automated email engagement to users who read one of the articles we feature within KC Bot. We host how-to guides within the Bot, and if we can get people viewing a certain feature that they do not have access to - we could fire out an email to acknowledge their interaction and ask if they would like to buy access. It could be a great way to introduce more lead generation to Gainsight PX.
We need to update one of our products url. As a result any engagements and product mappers related to pages in this product need to be updated accordingly. Is there a way to define the top urls as global variables so they can be referenced when defining engagements and product mappers?
We recently launched a series of onboarding emails for our app, which send around 20 customized emails per day, each custom-designed and targeted to reach our customers based on usage of our app. However, right now, I receive an email notification about every single time an engagement sends, and there is no way to turn this off. It’s very annoying. While I didn’t want to do it because I love getting the weekly digest emails on our app, I unsubscribed from all Gainsight emails to hopefully solve this problem. Please create a way to turn off email notifications for email engagements so I can re-subscribe to the email notifications I would like to receive. Thanks in advance for considering this.
We have a set up where we have a bunch of engagaments designed to onboard our new users. They are supposed to see them in a specific order and we’d like to in an easy way see, both for specific users but mainly in general, how much time/when exactly the users see the engagaments.For example,We have engagaments A, B & C. They should be viewed in that order. We’d like to see how long does it take for a user to go through the full “flow” and how much time usually passes between seeing A & B and B & C etc. Let me know if I can clarify our use case in any way.Thanks!
Ability to undelete an engagementNo Status
When you delete an engagement, it would be helpful if the engagement went to a “trash” or “archive” area instead of being completely deleted. Administrators could then go to that area and undelete engagements.Accidents can happen where someone accidentally deletes the wrong engagement. This feature would make it easy to reverse deletion.
Engagement Badge AnimationNo Status
It would be great to combine the Badge to launch an engagement with the hotspot animation. This would be helpful for new content that you want to direct a user’s attention to. Then, I’d want the animation to stop but the badge to remain after the user has clicked on the badge and viewed the engagement one time.
Hello to PX Product team, I would love more user management for PX end-user. Better analytics around access and control over access for users. As well as ability to inactive rather than delete. Additional profile fields to help us understand our stakeholders and responsibility. An open text field would be great for notes on our end-user. For security reason we need to be able to manage our end users. who has access to what pieces of PX. We have close to 86 users and there is no auditing trail for changes. So you can see the need here. Best Regards, Darshana Shah
Using a badge to launch an engagement is a better option to avoid an intrusive experience for a user. It is currently supported only for the “Guide” type. Enable it for others - Dialog, Slider, and Survey. Configuring the tooltip for a badge needs some enhancements - provide the same option as the tooltip for a KC bot.
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