PX Product Ideas
PX Product Ideas
- 50 Posts
- 1,406 Replies
Working in an application with an extensive product feature tree, the select feature UI can be hard to navigate while mapping features. For example, I have some areas of the application that are 4 or 5 modules deep and I have to click down into each module to view the features. Each time I click I need to identify the next parent to click on to drill down to the appropriate feature, which I want to focus on.See: https://www.screencast.com/t/OpOkWnNyDifIIt would be nice if the feature tree view that exists in the px application was used within the overlay for product mapping to more easily find features within context of the full tree view. Clicking into the dropdown could possibly expand to show the full treeview, or it could display in some sort of side panel. If ‘expand all’ or filter capability was added it would be much easier to find a specific feature.
I wanted to create a dialog directed to those who scored us low on an NPS survey we previously sent out, but I was surprised to see this option doesn't exist (yet). For now you can only use Survey scores as an audience rule for email engagements. It might be an idea to introduce this for all engagements?
I have a customer using Google Search knowledge base integration but they would like to be able to assign a specific URL to each bot, based on language. The use case here is that there are separate documentation sites for each language of documentation, which have unique URLs: https://help.company.com/espanol/vshttps://help.company.com/support.html
KC Bot - add multiple sourcesImplemented
A customer has a KC bot enabled. Now they want to embed their help as a search source (google). There are different helps for different editions of the product and user types and they use the Google docs article search option to define the source(s). They would like to be able to set different sources for different bots as today, they can only define the sources globally.
Knowledge Bot LocalizationImplemented
Posting on behalf of Trimble MEP (PX customer): Product Request: Language localization for Knowledge Center Bot Business Case: As a global company, it’s crucial to target customers with their respective language in order to properly onboard and train them. If the language is not localized: Some users may get confused and not know how to submit feedback. It looks like we were ignoring the language of our customers, when in fact there's nothing we can do about it. There's some sensitivity with customers around the world about the dominance of English. cc @angelo @mickey
In the Query Builder, when we use custom events, If we want to group by the properties of the custom events, we can only do so if the property data type is string. It would be really helpful if we have the ability to group by all the data types for all the properties of custom events.
KC Bot Improvements - one click access to Articles/Videos and targeted Feedback Category email forwardingImplemented
Posting on behalf of a customer… It would be great if users would have one click access to Articles/Videos. Currently, there is a two step process to click on the Article/Video option, then click on the “Read More...” link. See below: It would also be great if each Feedback Category could be sent to a separate forwarding address. For example: Issue → Support team Feature request - > Product team General Feedback / Other → only stored in PX Feedback Analytics sending feedback "categories" to different email addresses.
Bulk download XLIFF files for localization.Implemented
We need an option of bulk downloads for the localization XLIFFs in the list of languages from the editor. If we have many languages in the list to download and equally many engagements, it takes a lot of time to download one file at a time. So an option for BULK DOWNLOAD would be really helpful. Thanks, Shireesha.
SSO Set Up from PX login pageImplemented
Posting on behalf of Customer,In PX, with the current SSO/SAML set up we can login using the IDP, but our PX login page does not redirect users to IDP when SAML authentication is used.This is Currently a limitation and it would be really helpful for most of the customers if we implement a SSO process/set up where the PX login page will be automatically redirecting to the IDP which they have used in SAML Authentication set up.cc: @peppe
Product Mapping via APIImplemented
I have been speaking with a customer today who has some feedback on being able to register and manipulate Product Mapping via the API. I wanted to share the feedback here for some visibility and feedback form the team: As a developer I believe it would be beneficial to be able to register and manipulate Product Mapping via the API. This would provide teams like mine with more robust capabilities to insert the setup of instrumentation into our developer workflow, instead of leaving it to a manual process after development. Because we are using custom `data-*` attributes to tag the elements in our UI we want to track, as well as assigning them unique values based on context, we don't have the same need to test selectors via the manual product mapping tool due to our ability to use very specific selectors that are structure agnostic with respect to the rest of the HTML in our app. I'm trying to enable a capability somewhat akin to database migration strategies where we can define de
Is there a way to customize a PX survey to include three options, like the one Gainsight is using?Implemented
We want to ask our users how they like certain features, and we were hoping to do exactly what Gainsight is doing at the bottom of their own forum content, like this:Is there a way to set this up that I’m missing? We want the three options, not just a boolean.
Posting on behalf of a customer, who has two user workflows that are essentially identical, with exception of the URL path being either /new/ or /edit/. Here is the question that they had ,“We have the “new” workflow mapped, with probably 100+ elements. We now want to map the “edit” workflow, which again, is mostly identical. Is there a way to copy the entire node that’s labeled “activities:create” into a new node called “activities:edit”?”Let me know if there are any workarounds. This makes for a good product idea . Please consider this
Exporting Custom Events and their attributesImplemented
Hello everyone,I would like to have the possibility of exporting my Custom Events and their attributes into an excel (or similar) file for the following common use case:suppose you have a few Custom Events with 50+ attributes suppose that recently there was a need to redefine the Custom Events by adding new attributes (and by all means keeping all the “old” ones) your devs notified you that they implemented the requested changes - like always, you need to check if the new version of your Custom Event was deployed like intended (still having all the “old” attributes and now having the new attributes with the right logic) after checking it, you need to give a feedback to the devsUsually, this is really not an issue (even though it’s a tedious job to do), but when having a few Custom Events to check&compare with each of them having 50+ attributes - it feels crazy to do it manually.Suggested solution (easily achievable if the Custom Events export would be available):you have previously
Px - Blocking Data for Indentify CallImplemented
Looking for an enhancement to block the sending of all information in the identify call except for the ID’s. This is needed as we (a customer) wants to provide all data through the API, and block all other data flows. Contact me for more client details.
'New' badge for Knowledge Center BotImplemented
Most organizations are continuously adding new content to the Knowledge Center Bot. It’ll be helpful to be able to attach a ‘New’ badge to the Knowledge Center button to draw attention. The workaround is a pop-up to message the new content but that is quite annoying to a busy user. The ‘New’ badge should also be attached to the new content. Essentially, creating a trail, guiding users to the new content. We would really appreciate this feature. Without it, it’s just difficult for us to message new content to our users. Thanks!
Our company uses Gainsight CS and PX. We made our naming conventions pretty accurate so when usage data is passed to CS our CSMs can understand the feature/module that the user interacted with directly. We love the nesting of the module/feature concept in PX, however when integrating with CS that doesn't port over as seamlessly. So we need to be more descript with our names so CS users understand the behavior. That being said, when I go to path analyzer it's terribly difficult to see the pages titles. Upon hover, you can't see the full name either. There's several opportunities here... [list=1] [*]As you integrate PX with CS further port over the module/feature levels so we don't have to accommodate robust naming conventions (clearly a bigger ask) [*]Allow for wrapping of names in the path analyzer so I can see more text [*]Allow the hover of the path analyzer to show full text [/list]A bit of blocker for us given the naming style. Plenty of work a
If we are able to specify audience rules for the engagements in Knowledge Center Bot, then we are able to serve engagements that are targeted at specific users. We could target users by using account ID, account name, segments, etc. This eliminates the need to create and maintain multiple KC Bots with different content for different customers. Perhaps it could be 2 new tabs in the Engagement Audience Rules as seen below?
No end date on engagementsImplemented
We have several engagements (10+) that need to be “permanent”, without end date. Right now we put the end date a lot in advance, but what has happened is that some were stopped (as scheduled) and we were not aware. Does anyone else have a similar need? @link_black
Posting on behalf of a customer: I would my users to have the ability to drag the bot around the UI as they are working. They may need to refer to documentation as they are working in our product and would like to refer to it as they are working.
Z index option for BadgesImplemented
Posting on behalf of customer,Currently we do not have Z-index option for badges in the guide engagement. It is limited to tooltips/dialogs. It is really good to have the option for badges also, so that the badges will not overlap with the content of user end application.
S3 Integration - Px ImprovementsImplemented
We have a need to be able to have increased control of what S3 files are generated coming out of Px. We need to be able to turn on/off files to limit what data flows and just create the files that are required. This is due to data security demands, and is critical. Contact me for customer details.
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