PX Product Ideas
PX Product Ideas
- 38 Posts
- 1,452 Replies
Hey Folks, We have implemented the creation of Zendesk tickets via PX via: Admin > Engagement > Feedback > Created Category with Zendesk Request enabled. This successfully allows end users to create tickets to the Support team; however, I feel that this could be greatly improved with literally the changing of words. When a ticket is submitted, the wording ‘Thank you for your feedback’ is shown to the end user; I get that the feature was initially introduced to provide feedback, however it is now also an integrated route for creating Zendesk tickets, and in this scenario it’s not a great UX to see ‘feedback’ when actually you’re wanting help. An improvement would be to allow for the wording to be changeable by the PX admin, or changed to something generic that would make sense for scenarios of both providing feedback or a support ticket. If there’s a known solution either to change this wording, or another solution available to allow ZD tickets to be created using KC bot/engage
Hi, we would like to create Knowledge Center Bot in Finnish in PX (we don’t want to use xliff translation files, because we have all content ready in Finnish). Otherwise creating bot in Finnish is done well, but we can't edit two sections in the Feedback section without a xliff file: 1. Guiding texts in the text area 2. CTA-button (Submit).Could these be customizable?
It would be ideal to have the option to customize the question we send to our customers at the end of a survey depending on the score they provide us. For example, if it is a Promoter the question could be different from the one we ask to a Passive or Detractor. So far this option is not available in PX and could be quite useful in order to have more insights from our customers and users.
Conditional survey stepsPlanned
Background: We’d like to track additional data for negative user sentiment. In this case, my goal is to make PX show users a step with a free textbox only if their NPS rating was 1-4. If the user clicks 5 or above, they'd like to show a step that says 'Thank you for your feedback!'. Target flow: Step 1: Rating survey; user clicks rating Step 2: If user chose 1-4, show a textbox asking for feedback on negative experience. If user chose 5-10, skip this step Step 3: Thank user for feedback Problem: We believe that if the rating selection and feedback box (steps 1 and 2) are combined into the same step, users will change their answers when they see the label above the feedback box ask them why they gave a negative response. Because of this, PX’s dynamic label offering does not solve the problem. Request: Create multi-step surveys that show users different steps based on their ratings.
It would be great to automatically adapt the opening of the KC bot depending on its position on the screen. For example, if the badge bot is on the right of my screen, make sure it opens on the left so that we see it completely. And if someone move the badge bot to the left of the screen, then the KC would open automatically to the right. So far we are limited to one side only Is it planned to improve this feature soon ? Thanks
It’d be wonderful to be able to set a survey engagement with the “paywall” qualification rule so that we can collect any-time rating/CES/Boolean/NPS/Multi-Question data. The use case is around beta-features users have opted into. We’d like to give users the ability to “Send Us Feedback” or “Rate this Feature” without auto-firing an engagement based on usage rules or # of times viewed.
I'm running an engagement to draw attention to a new menu item in our product.I want to show a hotspot (linked to a tooltip) each time the user sees the new menu item, and only stop when they complete the engagement.This would seem a common use case - but PX doesn’t support it.
Search by engagement IDPlanned
Hi, We would really appreciate if we could search by engagement ID. The files we export via the localization export/import API contain the engagement ID in their file name.But there is no way to find these IDs in PX. Use case: After importing the translated texts via API, we always check whether everything is fine. If, for instance, we find an error in a translated file and want to correct it in PX, we cannot see which engagement the localized file corresponds to. Clicking through all the engagements with all their localizations is not an option.Thank you very much.Best regards,Katharina
Add the capability to import, update, and manage PX application users and role permissions sets via the PX REST APIPlanned
Posting on behalf of several customers… Description:Currently, every PX application user must be created manually and their Role permissions assigned manually too. Additionally, PX does not implement the concept of shared user role permissions sets, so updating user permissions must be complete on a one by one basis. These shortcomings to managing PX application users can be challenging … even for small sets of users and for minor role permission changes. Feature Requests:Add the ability to create/manage user role permissions sets and assign these quickly to PX application users. Add the capability to create update, and manage PX application users and roles via a new set of REST API call. Implement a new option in PX Data Loader to import PX application user from a CSV file.
We would like to be more creative with the engagements we create and an idea we had was to use illustrations with transparent backgrounds. The illustration itself may be clickable and then take the user to the desired next-step.A rough mock up would look something like this - where the Apple is floating on top of our UI: While it is possible to adjust the engagement’s transparency, it’s impossible to remove the engagement’s box and shadow entirely. Confirmed by PX Support and my CSM. My ask would be to allow for the removal of those elements as well. And for the “exit” or “X” which is normally in the top right of the engagement, maybe in a full transparent mode the “X” has a circle background behind it w/ shadow? idk.Does anyone do this already w/ CSS? Looks like it’s possible?
Hi All, I dont know if it is just me, but the surveys within Gainsight PX are quite bland? within the realms of what we use PX for, we tend to do some quite eye-catching engagements and the survey’s look a bit poor in comparison. I’ve pasted some examples below of what I think could look nicer:
We have several elements on our pages that might be hidden for a user based on the user configuration or user role.Currently, the guide will fail if it doesn’t find an element that’s mapped for a step. It would be very helpful if it can just skip to the next step in the guide after failing to locate the element hidden by these configuration settings.
Folders for uploaded imagesPlanned
Hi All,We upload so many different images to our Engagements on PX, it can be quite overwhelming to find the right image if we wanted to reuse something (and uploading it again just shows us duplicates which again adds to the scrolling torture!). Would it be possible to bring in folders which we can add images to? that way we can categorise our images into things such as ‘Email Hero Images’ , ‘Product A GIFs’ or ‘Company Logos’ It would be a massive time saver for us!
We have use cases where we would like to tag a “New” labelnext to some UI elements to raise attention to new features being introduced. This label will be persist until the guide is removed. However we can’t achieve this behavior as Navigation Bar section requires it does something (navigate to the next step or redirect). Please consider to add an option to do nothing in the dialog below
Gainsight supports css on guide and template levels. However there are multiple css selectors that are not accessible or can’t be customized, for example, 1) triangle (which points to the aligned element) from the engagement guide takes the background color and can’t be hidden using css (No. it doesn’t take transparent color as background); 2) a drop shadow on .apt-guide-popup level remains visible and can’t be customized even after turning off shadow in Settings. There are also css attributes that are cross templates (e.g., font-family, default text/link color) which need to be set/repeated in every template. Having capability to access/customize global css would help solving these limitations.
We export the texts of our engagements to be localized via API, based on the translation state ‘Ready for translation’. For Knowledge Center Bots it is not possible to set a translation state, this option is missing. Please add the possibility to set translation states also for KC Bots.
Hi All, I wondered if anyone has been able to do a structured survey? I know that we have a lot of options available within Gainsight PX but we aren’t able to branch off to follow on questions based around a previous response. So my Idea/Example is: How do you find the tool? - Option A = Trigger Question 2.1 - Option B = Trigger Question 2.2 - Option C = Trigger Question 2.3 I hope that makes sense, I know we are able to do surveys like this within SurveyMonkey allowing us to change the sequence of questions depending on their previous choice. I also didnt know if we can create an engagement which launches based on their survey responses?So if someone scores a feature low in a survey, we can trigger a follow up guide or pop-up to educate the user on the features a bit better (so technically they’ve highlighted their struggles and we’re now holding their hand through a new on
I understand that Font Awesome 4.7 is built in, but if Font Awesome is a language, Font Awesome 5 Pro is a totally different dialect and Font Awesome 6 is even further evolved. We use different the three different weights of icons for different purposes, for instance. At a minimum, if the editor needs to allow all FA classes… I would prefer to be able to insert our kit or license and choose what version we want to reference in the editor.
Would be great to get a warning when an event that has received traffic suddenly gets 0. For example, if either the ID or URL is changed, and that isn’t handled and the event remapped. I think this highlights the challenge of how all departments (prod, tech, operations) can keep track of what elements are tracked in Gainsight and not. How product and tech can sync the Gainsight implementation to make it robust and not break tracked elements by mistake. One way is of course to check in Gainsight every time we make changes but I don't think that scale very well.
Already have an account? Login
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.