PX Product Ideas

PX Product Ideas

  • 52 Posts
  • 1,445 Replies

52 Posts

ArthurVV
Shoshin
ArthurVVShoshin
shared in PX Product Ideas

Improve "Select Feature" UI in the product mapperImplemented

Working in an application with an extensive product feature tree, the select feature UI can be hard to navigate while mapping features. For example, I have some areas of the application that are 4 or 5 modules deep and I have to click down into each module to view the features. Each time I click I need to identify the next parent to click on to drill down to the appropriate feature, which I want to focus on.See: https://www.screencast.com/t/OpOkWnNyDifIIt would be nice if the feature tree view that exists in the px application was used within the overlay for product mapping to more easily find features within context of the full tree view. Clicking into the dropdown could possibly expand to show the full treeview, or it could display in some sort of side panel. If ‘expand all’ or filter capability was added it would be much easier to find a specific feature. 

1
aharkut
1 month ago
G
Gainsight Employee: Shoshin
GSNickiHuntGainsight Employee: Shoshin
shared in PX Product Ideas

KC Bot - add multiple sourcesImplemented

A customer has a  KC bot enabled. Now they want to embed their help as a search source (google). There are different helps for different editions of the product and user types and they use the Google docs article search option to define the source(s). They would like to be able to set different sources for different bots as today, they can only define the sources globally.

5
M
Shoshin
2 months ago
M
Shoshin
molly.phillipsShoshin
shared in PX Product Ideas

Choose default tab for KC BotImplemented

I would like our KC Bot to default to the Help Center tab--not the Onboarding tab. This would be much more beneficial to our customers. 

4
skalle
Gainsight Employee: Rookie
1 year ago
D
Veteran Rookie
dorian_cudinaVeteran Rookie
shared in PX Product Ideas

Exporting Custom Events and their attributesImplemented

Hello everyone,I would like to have the possibility of exporting my Custom Events and their attributes into an excel (or similar) file for the following common use case:suppose you have a few Custom Events with 50+ attributes suppose that recently there was a need to redefine the Custom Events by adding new attributes (and by all means keeping all the “old” ones) your devs notified you that they implemented the requested changes - like always, you need to check if the new version of your Custom Event was deployed like intended (still having all the “old” attributes and now having the new attributes with the right logic) after checking it, you need to give a feedback to the devsUsually, this is really not an issue (even though it’s a tedious job to do), but when having a few Custom Events to check&compare with each of them having 50+ attributes - it feels crazy to do it manually.Suggested solution (easily achievable if the Custom Events export would be available):you have previously

4
R
Shoshin
1 year ago
shireesha_reddy
Veteran Rookie
shireesha_reddyVeteran Rookie
shared in PX Product Ideas

SSO Set Up from PX login pageImplemented

Posting on behalf of Customer,In PX, with the current SSO/SAML set up we can login using the IDP, but our PX login page does not redirect users to IDP when SAML authentication is used.This is Currently a limitation and it would be really helpful for most of the customers if we implement a SSO process/set up where the PX login page will be automatically redirecting to the IDP which they have used in SAML Authentication set up.cc: @peppe 

8
sai_ram
Grand Slammer
10 months ago
shireesha_reddy
Veteran Rookie
shireesha_reddyVeteran Rookie
shared in PX Product Ideas

Z index option for BadgesImplemented

Posting on behalf of customer,Currently we do not have Z-index option for badges in the guide engagement. It is limited to tooltips/dialogs. It is really good to have the option for badges also, so that the badges will not overlap with the content of user end application. 

2
R
Shoshin
1 year ago
jim_barker
Shoshin
jim_barkerShoshin
shared in PX Product Ideas

Px Lead Report - Make it Opt InImplemented

Hello, For customers that use website tracking to view the activity on their commercial marketing web-site there is some great functionality; however, two things are an issue.  The first of those is logged here.  That is once a lead is created ALL users are emailed with a Lead report.  This is problematic for customers with GDPR and bigger concerns regarding treatment of PII data. Please modify the lead report and make it Opt-In or some sort of control so only those who ‘should’ get it, get it...  

2
angelo
Shoshin
1 year ago
jim_barker
Shoshin
jim_barkerShoshin
shared in PX Product Ideas

Px - Blocking Data for Indentify CallImplemented

Looking for an enhancement to block the sending of all information in the identify call except for the ID’s.  This is needed as we (a customer) wants to provide all data through the API, and block all other data flows.  Contact me for more client details.

3
R
Shoshin
1 year ago
jim_barker
Shoshin
jim_barkerShoshin
shared in PX Product Ideas

S3 Integration - Px ImprovementsImplemented

We have a need to be able to have increased control of what S3 files are generated coming out of Px.  We need to be able to turn on/off files to limit what data flows and just create the files that are required.  This is due to data security demands, and is critical.    Contact me for customer details.

3
R
Shoshin
1 year ago
jim_barker
Shoshin
jim_barkerShoshin
shared in PX Product Ideas

Px - KC Bot - Support for Higher LogicImplemented

There are many customers who run Higher Logic for their Knowledge Base and would like to have it integrated with the KC Bot like other competitive offerings.  Ping Jim Barker for Customer Details.

3
R
Shoshin
1 year ago
S
Gainsight Employee: Rookie
sreddygariGainsight Employee: Rookie
shared in PX Product Ideas

Export the Selected columns data in the Audience/Account ExplorerImplemented

Hi All,Currently If we export Audience/Account Data, all the columns data is getting exported instead of only the selected columns. But it will be very helpful if we can give option to export the selected columns. Regards,R Satheesh

1
sai_ram
Grand Slammer
1 year ago
skalle
Gainsight Employee: Rookie
skalleGainsight Employee: Rookie
shared in PX Product Ideas

Add capability to clone elements of Product Tree to help build the tree fasterImplemented

Posting on behalf of a customer, who has two user workflows that are essentially identical, with exception of the URL path being either /new/ or /edit/. Here is the question that they had ,“We have the “new” workflow mapped, with probably 100+ elements. We now want to map the “edit” workflow, which again, is mostly identical. Is there a way to copy the entire node that’s labeled “activities:create” into a new node called “activities:edit”?”Let me know if there are any workarounds. This makes for a good product idea . Please consider this

3
R
Shoshin
1 year ago
jp_lingamaneni
Gainsight Employee: Shoshin
jp_lingamaneniGainsight Employee: Shoshin
shared in PX Product Ideas

Localizations in Cloned EngagementsImplemented

Currently, locatiozations won’t carry over in the cloned engagements. It will save a lot of time if the clone feature can also include the localizations along with the other configurtions like custom CSS.

2
R
Shoshin
1 year ago
kate_green
Champion
kate_greenChampion
shared in PX Product Ideas

Dynamically Select Google Search Knowledge Base URL for each BotImplemented

I have a customer using Google Search knowledge base integration but they would like to be able to assign a specific URL to each bot, based on language.  The use case here is that there are separate documentation sites for each language of documentation, which have unique URLs: https://help.company.com/espanol/vshttps://help.company.com/support.html

23
link_black
Gainsight Employee: MVP
26 days ago
bostojic
Veteran Rookie
bostojicVeteran Rookie
shared in PX Product Ideas

Column for "ignore throttling" in the main Engagement page viewImplemented

Given how important the “ignore throttling” option is and how people can (ab)use it, I believe it deserves to have it’s place/column in the main list of all engagements when you go to the https://app.aptrinsic.com/engagement page.Right now I can’t know which engagement has this option ticked without going inside of every one.Please take this into consideration. I believe it wouldn’t be too hard to implement too :)

3
R
Shoshin
1 year ago
shireesha_reddy
Veteran Rookie
shireesha_reddyVeteran Rookie
shared in PX Product Ideas

Ability to "GROUP BY" all the data type in Query BuilderImplemented

In the Query Builder, when we use custom events, If we want to group by the properties of the custom events, we can only do so if the property data type is string. It would be really helpful if we have the ability to group by all the data types for all the properties of custom events. 

5
C
Gainsight Employee: Rookie
6 months ago
kate_green
Champion
kate_greenChampion
shared in PX Product Ideas

Update Environment Names to Match Customer's Environment NamesImplemented

Most customers have a different way of naming their working environments (Production, QA, Stage, etc).  It would be helpful to be able to name the environments in PX to align with these.   

1
R
Shoshin
1 year ago
K
KatharinaRegistered User
shared in PX Product Ideas

Localization Export – XLIFF contains undesired segmentationsImplemented

Hi, we plan to translate the Localization export files with CAT tools, which is usually not a problem with XLIFF files.However, if we export formatted text with the Gainsight Localization feature, the XLIFF files contain undesired segmentations that make working with a Translation Memory almost impossible.Example: The engagement text “This is a sentence with a bold word” is segmented as follows in the XLIFF export:<?xml version="1.0"?><xliff xmlns="urn:oasis:names:tc:xliff:document:2.0" version="2.0" srcLang="en" trgLang="de-DE"><file id="1"><unit id="thisisasentencewitha"><segment><source>This is a sentence with a </source></segment></unit><unit id="bold"><segment><source>bold</source></segment></unit><unit id="word"><segment><source>word. </source></segment></unit></file></xliff>This kind of segmentation causes a lot of difficulties and manual effo

1
sai_ram
Grand Slammer
1 year ago
link_black
Gainsight Employee: MVP
link_blackGainsight Employee: MVP
shared in PX Product Ideas

Add PX Product Name and Environment to PX User Profile activity and engagement logsImplemented

Since there is only one PX User Profile view available, the Recent Activity and Recent Engagements logs can come from different PX Products and/or Environments. Because of this, it is not easy to understand clearly which Product and Environment these event logs come from. Therefore, it would help immensely if the individual logs included information about the specific PX Product Name and Environment Name they came from.  Also, it would help if there were a filtering options to pick the PX Product and/or Environment so the event logs can be investigated more precisely.   And lastly, it would be ideal if the Recent Activity and Recent Engagements results were automatically filtered based on the PX Product and Environment selected on the previous screen that brought the user to the PX User Profile screen.  

0
link_black
Gainsight Employee: MVP
1 year ago
Julie-Pinto
Veteran Rookie
Julie-PintoVeteran Rookie
shared in PX Product Ideas

Ability to drag KC Bot around as the user is workingImplemented

Posting on behalf of a customer:  I would my users to have the ability to drag the bot around the UI as they are working. They may need to refer to documentation as they are working in our product and would like to refer to it as they are working. 

4
angelo
Shoshin
1 year ago
S
Gainsight Employee: Rookie
srinivas myakalaGainsight Employee: Rookie
shared in PX Product Ideas

Ability to have different content(Engagements) depending on which URL the user is onImplemented

Posting on behalf of a customer: In a KC Bot Currently we cannot show different engagements based on the URL the user is currently on. It would be great if we could show the different content(Engagements) based the URL the user is on.   Use Case: If a user in on a URL1 then the user should see Engagements(if any) related to URL1  in  KC BOT  and If a user in on a URL2 then the user should see Engagements(if any) related to URL2 in the same BOT.  

7
M
Shoshin
4 hours ago
shireesha_reddy
Veteran Rookie
shireesha_reddyVeteran Rookie
shared in PX Product Ideas

Option to edit the Categories of Feedback in KC BotImplemented

PX KC bot option will be used by most of the customers to get the feedbacks of their Users. So allowing them to manage the feedback categories is a really good option we can provide, As the default options provided by PX might not be useful for them.     Thanks, Shireesha

0
shireesha_reddy
Veteran Rookie
1 year ago
alextran
Veteran Rookie
alextranVeteran Rookie
shared in PX Product Ideas

Knowledge Bot LocalizationImplemented

Posting on behalf of Trimble MEP (PX customer):    Product Request: Language localization for Knowledge Center Bot   Business Case:    As a global company, it’s crucial to target customers with their respective language in order to properly onboard and train them. If the language is not localized: Some users may get confused and not know how to submit feedback. It looks like we were ignoring the language of our customers, when in fact there's nothing we can do about it. There's some sensitivity with customers around the world about the dominance of English. cc @angelo @mickey 

4
aharkut
2 months ago
shireesha_reddy
Veteran Rookie
shireesha_reddyVeteran Rookie
shared in PX Product Ideas

Bulk download XLIFF files for localization.Implemented

We need an option of bulk downloads for the localization XLIFFs in the list of languages from the editor. If we have many languages in the list to download and equally many engagements, it takes a lot of time to download one file at a time. So an option for BULK DOWNLOAD would be really helpful.   Thanks, Shireesha.

3
sai_ram
Grand Slammer
10 months ago
jp_lingamaneni
Gainsight Employee: Shoshin
jp_lingamaneniGainsight Employee: Shoshin
shared in PX Product Ideas

Drilldown capability for dashboard widgets/reportsImplemented

It would be nice to have a drilldown capability for dashboard widgets or any report in PX analytics.

1
A
Shoshin
2 years ago

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