PX Product Ideas

PX Product Ideas

  • 207 Posts
  • 1,452 Replies

207 Posts

S
sydney.birelyRegistered User
shared in PX Product Ideas

Add 'Resizable' Option to Embedded KC BotsAcknowledged

Currently, the option to make KC Bots ‘Resizable’ (shown below) is only available for the KC Bots that use the PX Widget. We do not use the widget, our KC bots are embedded in our UI but we could really use the “resizable” functionality still. I think this would be a very important enhancement to the KC Bot.  

0
S
2 days ago
broghanzwack
Gainsight Employee: Rookie
broghanzwackGainsight Employee: Rookie
shared in PX Product Ideas

Find and replace CSS selectorsAcknowledged

Scenario: A PX admin builds a full Product Map and Engagements based on v1 of their application. V2 comes out, and the engineering team informs the PX admin that they updated several HTML elements. Now, the PX admin needs to manually comb through the Product Map and Engagements in order to find and update the CSS selectors that have were affected by the UI change.  Problem: Locating all instances of a specific CSS selector can be tedious and challenging, especially if the PX subscription has a large Product Map, multiple products, or many Engagements). Proposed solution: Allow PX admins to bulk edit CSS selectors across both the Product Map and Engagements. Perhaps we could expand on the feature cloning functionality to work for existing features as well?  Value proposition: Save time otherwise spent manually updating CSS selectors; reduce user error by ensuring that the PX admin does not accidentally miss a feature or Engagement that contains an outdated selector.   

0
broghanzwack
Gainsight Employee: Rookie
16 days ago
ArthurVV
Shoshin
ArthurVVShoshin
shared in PX Product Ideas

Saved color palette in engagement editorAcknowledged

Currently the engagement editor has a palette of about 30 default colors that can be easily applied. It would be nice to enter hex codes that match the theme of our product and save these into this color palette to allow easily applying colors for text, headers, buttons, etc.

2
ArthurVV
Shoshin
21 days ago
J
jmiramontesRegistered User
shared in PX Product Ideas

Filter by engagement CTA in query builderAcknowledged

Currently in Gainsight PX query builder, one cannot filter engagements by CTA click, only by engagement view or engagement completion. Having this capability will be useful when trying to make associations with CTA conversions. Please add this capability. Thanks!

0
J
1 month ago
ArthurVV
Shoshin
ArthurVVShoshin
shared in PX Product Ideas

Product Mapping - Easily identify features missing rules/setupAcknowledged

When working with a very large product map, it is hard to identify features that were created but are missing rules. If you expand the module within the PX app there is a visual indicator for which ones have rules and which don’t, but there is no way to easily find these without expanding each module.It would be nice to be able to either filter the tree view for these features, or to filter the list itself. When using the product mapper in your application, there isn’t the same visual indicator for these features so it is hard to know which ones still need to be setup:The icon should be consistent to give a visual indicator and it would also be very useful to be able to filter for these while working in your application.

0
ArthurVV
Shoshin
1 month ago
C
Shoshin
cakritShoshin
shared in PX Product Ideas

KC Bot: Permit addition of UTM tags to external knowledge base linksAcknowledged

The URLs retrieved e.g. from Google search in KC Bot’s Search are handled by a function that onclick of the article’s summary, opens a window to the external site. We would like those links to be opened with UTM tags that help us identify the source as the KC Bot. More generically, any number of URL params could be added to those external URLs

0
C
Shoshin
2 months ago
C
Shoshin
cakritShoshin
shared in PX Product Ideas

Fix the "Top suggestions" prompt in KC Bot's SearchAcknowledged

The following is added automatically, when a default search is defined in the KC Bot Search. (did it with Google).<div class="knowledge-center__widget-top-suggestions-title" style="color: rgb(0, 0, 0);">Top suggestions</div> You can’t style it and you can’t disable it. It should become an optional, editable element on the UI. 

0
C
Shoshin
2 months ago
A
Shoshin
ag543Shoshin
shared in PX Product Ideas

Badge trigger - More options for badges (clickable areas)Acknowledged

It would be nice to have more control, either through allowing different shapes for the clickable area or using a CSS selector to identify the clickable area. Based on the current badge options, we have to use an image, either Gainsight’s icons or an uploaded one, and the clickable area is always round. I would like to trigger engagements via a badge from:An icon that’s added in our code, rather than Gainsight’s icons. Icon added in our code  A text link that’s added in our code.| Text link  For #1, my workaround is to upload a transparent image that I can position over our icon.Uploaded transparent image (border added to assist in positioning)For #2, I tried a workaround that Gainsight support suggested. I mapped the text link as a feature and then used that in the audience logic to trigger the guide automatically. This works but there’s a noticeable lag. Audience logic for mapped text link   

7
link_black
Gainsight Employee: MVP
3 months ago
S
sdreidRegistered User
shared in PX Product Ideas

Template management needs to be centralized and better controlledAcknowledged

It’s very difficult to update a template once it has been set as one. It has been recommended to use engagement cloning instead of templates to better facilitate maintenance. However, this method has risk of accidental changes to templates and no way to automatically or selectively apply the template changes. If I have 20 products, each with 10 engagements and the company colors change, we have to manually update our templates and 200 engagements with the updated CSS. This is just one aspect of template settings.As a customer with multiple subscriptions and products, I need one central place to define engagement templates and styles. I need those templates to be editable by only a few key engagement developers. I need template versioning so content developers know if they have the latest template.

0
S
3 months ago
JayS
Veteran Rookie
JaySVeteran Rookie
shared in PX Product Ideas

Have option for "Completed" Engagement StatusAcknowledged

I recently had a scheduled engagement so users could register for a live webinar. I only wanted the engagement to appear for a couple weeks, then stop. I’ve noticed with other scheduled engagements the Status will change to “Completed” after the date range used. With this recent engagement, I also had it displayed in the bot, so users could find it there as well. The scheduled was set to expire at 9:00am today, then I removed it from the bot. The Status is still showing as “Active.” My suggestion is that we have an option to change an engagement status to Completed. That would make it easier for filtering and reporting. I know that I can change the status to “Paused” but that is not an accurate designation. Plus, then in the “Paused” category when filtering, some of them are paused (for editing, etc.) and some of them are Completed.

3
J
8 days ago
E
emcdougalRegistered User
shared in PX Product Ideas

Add simple search within user management of PXAcknowledged

Currently in PX, within User Management, there is no search bar that allows me to easily find a user who has access. If I need to update just one individual user’s permissions, I must scroll through pages of users to find their account. Please add a simple search by name or email that allows me to easily locate one of my users.

2
M
Shoshin
3 months ago
A
Shoshin
ag543Shoshin
shared in PX Product Ideas

Knowledge Center Analytics - Include Web LinksAcknowledged

Please include web links in the analytics for the knowledge center. We would like to see how many users click the link for our online help. As a bonus, it would be nice to see which URL they are on when they click it. 

1
L
Shoshin
4 months ago
Pauline
Shoshin
PaulineShoshin
shared in PX Product Ideas

"Monthly - last 3 months" default choiceAcknowledged

When selecting the date/time range for a report/dashboard we’d like to be able to have the default value of "Monthly - last 3 months", at the moment there is only 2, 4 or 6 months. We look a lot at quarterly data so would need 3 months as well. Custom ranges does not work in our case as we’d need to change them all the time, we need it rolling.

0
Pauline
Shoshin
7 months ago
J
Shoshin
Janine MarlattShoshin
shared in PX Product Ideas

Salesforce Integration- Account and Contact- joining to other objects for push/pull to/from pxAcknowledged

Reading through the Salesforce Integration to Gainsight PX, I do understand that only one match record can be utilized and then only at the account as well as contact level. In the world of data wrangling, this is very limiting.  We would like to push/pull other relational fields that are not on the account or contact object level.  And require joins to other objects.For example to utilize name information like salesforce account owner name, one must do a join to the specific user table.  I am lobbying for change of the salesforce integration  to include more than a very limited inner join of a match field for account and contact objects.SELECT gsight_group.gsight_acct.acct_id as GS_Acct, gsight_group.gsight_acct.name as GS_Acct_Name, gsight_group.gsight_acct.prod_nme as GS_Product_Name, gsight_group.gsight_acct.sfdc_id as GS_SFDC_id, gsight_group.gsight_acct.duns as GS_Duns, gsight_group.gsight_acct.org_subscriber_id as GS_Org_Sub, gsight_group.gsight_acct.subscriber_id as GS_Subscrib

2
skalle
Gainsight Employee: Rookie
7 months ago
S
Gainsight Employee: Rookie
srinivas myakalaGainsight Employee: Rookie
shared in PX Product Ideas

Ability to apply CSS to badge tooltip through the CSS settings of the engagement.Acknowledged

Currently, we cannot apply CSS to the badge tooltip from the CSS panel of the engagement. We are having to apply inline styles for elements in badge tooltip which can be inconvenient at times.https://share.getcloudapp.com/WnukExgRIt would be great if we could apply CSS to badge tooltip from engagement CSS settings.

2
skalle
Gainsight Employee: Rookie
8 months ago
J
Team Captain
jrivaTeam Captain
shared in PX Product Ideas

"Create Button" Option for Mobile EngagementsAcknowledged

We would really like to have a create button option in mobile engagements editor just like how we have it for the web guide engagements. Without this option we have to use CSS code to create buttons for mobile engagements, which is time consuming and more difficult. 

2
skalle
Gainsight Employee: Rookie
8 months ago
V
Shoshin
VineshShoshin
shared in PX Product Ideas

Adding Step count to tooltipsAcknowledged

Posting on behalf of customer,In the guides, for each tooltip we see a step count, this is seen only for the tooltips having the action to be a navigation, but enabling to all the tooltips irrespective of the action would decrease the task of adding step count manually.

2
skalle
Gainsight Employee: Rookie
7 months ago
A
Shoshin
ag543Shoshin
shared in PX Product Ideas

External links - Ability to add relative linksAcknowledged

I would like to add a relative link so that the link opens the correct site for the environment.For example, I want to add a relative link so that it will open the QA release notes site from the QA environment and the production release notes site from the production environment.

3
A
Shoshin
7 months ago
BK_Bannerflow
BK_BannerflowRegistered User
shared in PX Product Ideas

Adoption rate widgetAcknowledged

The widget "feature performance" shows the number of users/accounts that have triggered an event, but no widget show the adoption rate. Sounds like an easy win?

3
skalle
Gainsight Employee: Rookie
8 months ago
amadeo
Shoshin
amadeoShoshin
shared in PX Product Ideas

Request: Customize the KC bot title and link colorsAcknowledged

Allow further customization of the bot to fit our company’s design system and style guide.Allow the ability to customize the KC bot title size: and customize the color of links (default, hover, focus, visited) for categories, engagement and articles: 

3
amadeo
Shoshin
8 months ago
C
Shoshin
catchprakashShoshin
shared in PX Product Ideas

Enhancement to gathering "Feedback" from the Knowledge botAcknowledged

The current “Feedback” tab of the KC bot doesn’t provide options for customization to let our users know what the feedback is for, ACK - what happens once feedback is submitted. Consider addressing the following requests - Provide an option to customize the text in the box before entering the feedback Customized ACK message after submitting the feedbackA good reference for these requests would be the flexible text options in the “survey” type engagement setup.  

2
skalle
Gainsight Employee: Rookie
8 months ago
amadeo
Shoshin
amadeoShoshin
shared in PX Product Ideas

Allow adjusting corner radius of badge tooltipsAcknowledged

I just want the ability to customize the corner radius of the badge tooltips. The screenshot shows the corner radius I want to adjust:  

4
skalle
Gainsight Employee: Rookie
7 months ago
A
anthony.guerresoRegistered User
shared in PX Product Ideas

Retention Analysis - Advanced Event FunctionalityAcknowledged

I’ve been using Retention Analysis to help identify the behavioral events that lead to user activation. I used the Advanced functionality to start my engagement timeline with different events and then assess the usage that follows those events. We want to analyze our usage and determine which X behaviors need to be taken Y times in Z number of days for our users to become daily, weekly or monthly active users.At present when you add an Event (not a filter, but first event off which the data is keyed), you’re able to add a feature, but you’re not giving the same options as you are when you add a feature through a filter. For instance, when I add feature usage through the filter panel, I’m able to specify the number of times that feature is used. When I’m adding an Event through Retention Analysis, I’m not able to add that qualifying data point.Additionally, on Retention Analysis, when adding an even OR a filter, I’m not able to pair the event with timeframe in which it took place unlike

3
A
8 months ago
D
Veteran Rookie
dorian_cudinaVeteran Rookie
shared in PX Product Ideas

Export All Events per User in a Specific Time FrameAcknowledged

Hi everyone,We would like to have a similar option to exporting all users’ attributes from Audience Explorer in PX - i.e. we would like to be able to export all the events (and the number of times they were triggered) per each user. I can imagine getting a table in which:the first row would contain names of the (triggered) events the first column would contain UserIds in the rest of the table we would have numbers describing how many times User X triggered the Event Y in the specified time periodI would also suggest to implement it in a way that PX users (we) need to specify the exact module containing the events which are of interest - in order to allow us to choose the events, but at the same time to limit the number of events. In that way, you could probably avoid generating huge calculations, exports or having processing issues.Example of a basic use case:We created two cohorts of users - Users in Value Discovery phase and Users in Habit Formation phase Now we want to compare which

2
skalle
Gainsight Employee: Rookie
8 months ago
A
Shoshin
andrew.fowlerShoshin
shared in PX Product Ideas

Retention Analysis Needs More than First Time UsersAcknowledged

As a product manager, I want my cohorts to include any user that completed a visit so that I can see how ongoing development is improving the retention of those customers. I’m having difficulty using the Retention Analysis because the cohorts are always filtered down to just the first time users. While this is useful on it’s own, it does not give me a picture of how well my ongoing development is going. Let’s say that the 1 week retention rate of a particular feature is 20% for all customers. I interpret this as there isn’t a lot of value for a user to visit it once a week. I decide that I want to invest some development time in this feature, I use some of the other gainsight tools such as a funnel to determine where I am seeing dropoffs, and I do some customer interviews. Because I don’t have the current users of that feature, I won’t know if I have increased the value for the current customers.

1
skalle
Gainsight Employee: Rookie
9 months ago

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