PX Product Ideas

PX Product Ideas

  • 50 Posts
  • 1,409 Replies

50 Posts

ArthurVV
Shoshin
ArthurVVShoshin
shared in PX Product Ideas

Improve "Select Feature" UI in the product mapperImplemented

Working in an application with an extensive product feature tree, the select feature UI can be hard to navigate while mapping features. For example, I have some areas of the application that are 4 or 5 modules deep and I have to click down into each module to view the features. Each time I click I need to identify the next parent to click on to drill down to the appropriate feature, which I want to focus on.See: https://www.screencast.com/t/OpOkWnNyDifIIt would be nice if the feature tree view that exists in the px application was used within the overlay for product mapping to more easily find features within context of the full tree view. Clicking into the dropdown could possibly expand to show the full treeview, or it could display in some sort of side panel. If ‘expand all’ or filter capability was added it would be much easier to find a specific feature. 

1
aharkut
Gainsight Employee: Rookie
6 days ago
L
lauraramosrpGainsight Community new member
shared in PX Product Ideas

Feature request: dialog audience based on survey scoreImplemented

I wanted to create a dialog directed to those who scored us low on an NPS survey we previously sent out, but I was surprised to see this option doesn't exist (yet). For now you can only use Survey scores as an audience rule for email engagements. It might be an idea to introduce this for all engagements?

7
aharkut
Gainsight Employee: Rookie
12 days ago
kate_green
Champion
kate_greenChampion
shared in PX Product Ideas

Dynamically Select Google Search Knowledge Base URL for each BotImplemented

I have a customer using Google Search knowledge base integration but they would like to be able to assign a specific URL to each bot, based on language.  The use case here is that there are separate documentation sites for each language of documentation, which have unique URLs: https://help.company.com/espanol/vshttps://help.company.com/support.html

17
link_black
Gainsight Employee: MVP
19 days ago
G
Gainsight Employee: Shoshin
GSNickiHuntGainsight Employee: Shoshin
shared in PX Product Ideas

KC Bot - add multiple sourcesImplemented

A customer has a  KC bot enabled. Now they want to embed their help as a search source (google). There are different helps for different editions of the product and user types and they use the Google docs article search option to define the source(s). They would like to be able to set different sources for different bots as today, they can only define the sources globally.

5
M
Gainsight Rookie
1 month ago
alextran
Veteran Rookie
alextranVeteran Rookie
shared in PX Product Ideas

Knowledge Bot LocalizationImplemented

Posting on behalf of Trimble MEP (PX customer):    Product Request: Language localization for Knowledge Center Bot   Business Case:    As a global company, it’s crucial to target customers with their respective language in order to properly onboard and train them. If the language is not localized: Some users may get confused and not know how to submit feedback. It looks like we were ignoring the language of our customers, when in fact there's nothing we can do about it. There's some sensitivity with customers around the world about the dominance of English. cc @angelo @mickey 

4
aharkut
Gainsight Employee: Rookie
1 month ago
shireesha_reddy
Veteran Rookie
shireesha_reddyVeteran Rookie
shared in PX Product Ideas

Ability to "GROUP BY" all the data type in Query BuilderImplemented

In the Query Builder, when we use custom events, If we want to group by the properties of the custom events, we can only do so if the property data type is string. It would be really helpful if we have the ability to group by all the data types for all the properties of custom events. 

5
C
Gainsight Employee: Rookie
5 months ago
link_black
Gainsight Employee: MVP
link_blackGainsight Employee: MVP
shared in PX Product Ideas

KC Bot Improvements - one click access to Articles/Videos and targeted Feedback Category email forwardingImplemented

Posting on behalf of a customer…   It would be great if users would have one click access to Articles/Videos.  Currently, there is a two step process to click on the Article/Video option, then click on the “Read More...” link. See below:     It would also be great if each Feedback Category could be sent to a separate forwarding address.  For example: Issue → Support team Feature request - > Product team General Feedback / Other → only stored in PX Feedback Analytics sending feedback "categories" to different email addresses. 

6
skalle
Gainsight Employee: Rookie
7 months ago
shireesha_reddy
Veteran Rookie
shireesha_reddyVeteran Rookie
shared in PX Product Ideas

Bulk download XLIFF files for localization.Implemented

We need an option of bulk downloads for the localization XLIFFs in the list of languages from the editor. If we have many languages in the list to download and equally many engagements, it takes a lot of time to download one file at a time. So an option for BULK DOWNLOAD would be really helpful.   Thanks, Shireesha.

3
sai_ram
ACE
9 months ago
shireesha_reddy
Veteran Rookie
shireesha_reddyVeteran Rookie
shared in PX Product Ideas

SSO Set Up from PX login pageImplemented

Posting on behalf of Customer,In PX, with the current SSO/SAML set up we can login using the IDP, but our PX login page does not redirect users to IDP when SAML authentication is used.This is Currently a limitation and it would be really helpful for most of the customers if we implement a SSO process/set up where the PX login page will be automatically redirecting to the IDP which they have used in SAML Authentication set up.cc: @peppe 

8
sai_ram
ACE
9 months ago
michael_sweeney
Veteran Rookie
michael_sweeneyVeteran Rookie
shared in PX Product Ideas

Product Mapping via APIImplemented

I have been speaking with a customer today who has some feedback on being able to register and manipulate Product Mapping via the API.   I wanted to share the feedback here for some visibility and feedback form the team:   As a developer I believe it would be beneficial to be able to register and manipulate Product Mapping via the API. This would provide teams like mine with more robust capabilities to insert the setup of instrumentation into our developer workflow, instead of leaving it to a manual process after development.   Because we are using custom `data-*` attributes to tag the elements in our UI we want to track, as well as assigning them unique values based on context, we don't have the same need to test selectors via the manual product mapping tool due to our ability to use very specific selectors that are structure agnostic with respect to the rest of the HTML in our app. I'm trying to enable a capability somewhat akin to database migration strategies where we can define de

4
J
Gainsight Rookie
11 months ago
M
Gainsight Rookie
molly.phillipsGainsight Rookie
shared in PX Product Ideas

Choose default tab for KC BotImplemented

I would like our KC Bot to default to the Help Center tab--not the Onboarding tab. This would be much more beneficial to our customers. 

4
skalle
Gainsight Employee: Rookie
11 months ago
S
Shoshin
SundeepShoshin
shared in PX Product Ideas

Editing custom badges with CSSImplemented

With the existing product design, editing custom badges with css is a limitation. It would be great, If customers had an option to edit the custom badges with css.

3
R
Gainsight Rookie
1 year ago
C
ccampbellGainsight Community new member
shared in PX Product Ideas

Is there a way to customize a PX survey to include three options, like the one Gainsight is using?Implemented

We want to ask our users how they like certain features, and we were hoping to do exactly what Gainsight is doing at the bottom of their own forum content, like this:Is there a way to set this up that I’m missing? We want the three options, not just a boolean.

6
R
Gainsight Rookie
1 year ago
skalle
Gainsight Employee: Rookie
skalleGainsight Employee: Rookie
shared in PX Product Ideas

Add capability to clone elements of Product Tree to help build the tree fasterImplemented

Posting on behalf of a customer, who has two user workflows that are essentially identical, with exception of the URL path being either /new/ or /edit/. Here is the question that they had ,“We have the “new” workflow mapped, with probably 100+ elements. We now want to map the “edit” workflow, which again, is mostly identical. Is there a way to copy the entire node that’s labeled “activities:create” into a new node called “activities:edit”?”Let me know if there are any workarounds. This makes for a good product idea . Please consider this

3
R
Gainsight Rookie
1 year ago
D
Veteran Rookie
dorian_cudinaVeteran Rookie
shared in PX Product Ideas

Exporting Custom Events and their attributesImplemented

Hello everyone,I would like to have the possibility of exporting my Custom Events and their attributes into an excel (or similar) file for the following common use case:suppose you have a few Custom Events with 50+ attributes suppose that recently there was a need to redefine the Custom Events by adding new attributes (and by all means keeping all the “old” ones) your devs notified you that they implemented the requested changes - like always, you need to check if the new version of your Custom Event was deployed like intended (still having all the “old” attributes and now having the new attributes with the right logic) after checking it, you need to give a feedback to the devsUsually, this is really not an issue (even though it’s a tedious job to do), but when having a few Custom Events to check&compare with each of them having 50+ attributes - it feels crazy to do it manually.Suggested solution (easily achievable if the Custom Events export would be available):you have previously

4
R
Gainsight Rookie
1 year ago
jim_barker
Shoshin
jim_barkerShoshin
shared in PX Product Ideas

Px - KC Bot - Support for Higher LogicImplemented

There are many customers who run Higher Logic for their Knowledge Base and would like to have it integrated with the KC Bot like other competitive offerings.  Ping Jim Barker for Customer Details.

3
R
Gainsight Rookie
1 year ago
jim_barker
Shoshin
jim_barkerShoshin
shared in PX Product Ideas

Px - Blocking Data for Indentify CallImplemented

Looking for an enhancement to block the sending of all information in the identify call except for the ID’s.  This is needed as we (a customer) wants to provide all data through the API, and block all other data flows.  Contact me for more client details.

3
R
Gainsight Rookie
1 year ago
A
andrew_kwaGainsight Community new member
shared in PX Product Ideas

'New' badge for Knowledge Center BotImplemented

Most organizations are continuously adding new content to the Knowledge Center Bot. It’ll be helpful to be able to attach a ‘New’ badge to the Knowledge Center button to draw attention. The workaround is a pop-up to message the new content but that is quite annoying to a busy user.   The ‘New’ badge should also be attached to the new content. Essentially, creating a trail, guiding users to the new content.   We would really appreciate this feature. Without it, it’s just difficult for us to message new content to our users. Thanks!      

2
angelo
Gainsight Rookie
1 year ago
D
denver_pmGainsight Community new member
shared in PX Product Ideas

When using the path analyzer our naming conventions are too long to see full nameImplemented

Our company uses Gainsight CS and PX. We made our naming conventions pretty accurate so when usage data is passed to CS our CSMs can understand the feature/module that the user interacted with directly. We love the nesting of the module/feature concept in PX, however when integrating with CS that doesn't port over as seamlessly. So we need to be more descript with our names so CS users understand the behavior. That being said, when I go to path analyzer it's terribly difficult to see the pages titles. Upon hover, you can't see the full name either. There's several opportunities here... [list=1] [*]As you integrate PX with CS further port over the module/feature levels so we don't have to accommodate robust naming conventions (clearly a bigger ask) [*]Allow for wrapping of names in the path analyzer so I can see more text [*]Allow the hover of the path analyzer to show full text [/list]A bit of blocker for us given the naming style. Plenty of work a

7
Julie-Pinto
Veteran Rookie
1 year ago
A
andrew_kwaGainsight Community new member
shared in PX Product Ideas

Audience rules for engagements in Knowledge Center BotImplemented

If we are able to specify audience rules for the engagements in Knowledge Center Bot, then we are able to serve engagements that are targeted at specific users. We could target users by using account ID, account name, segments, etc. This eliminates the need to create and maintain multiple KC Bots with different content for different customers.   Perhaps it could be 2 new tabs in the Engagement Audience Rules as seen below?    

3
angelo
Gainsight Rookie
1 year ago
ikranjcec
Gainsight Rookie
ikranjcecGainsight Rookie
shared in PX Product Ideas

No end date on engagementsImplemented

We have several engagements (10+) that need to be “permanent”, without end date. Right now we put the end date a lot in advance, but what has happened is that some were stopped (as scheduled) and we were not aware. Does anyone else have a similar need?   @link_black 

9
angelo
Gainsight Rookie
1 year ago
Julie-Pinto
Veteran Rookie
Julie-PintoVeteran Rookie
shared in PX Product Ideas

Ability to drag KC Bot around as the user is workingImplemented

Posting on behalf of a customer:  I would my users to have the ability to drag the bot around the UI as they are working. They may need to refer to documentation as they are working in our product and would like to refer to it as they are working. 

4
angelo
Gainsight Rookie
1 year ago
shireesha_reddy
Veteran Rookie
shireesha_reddyVeteran Rookie
shared in PX Product Ideas

Z index option for BadgesImplemented

Posting on behalf of customer,Currently we do not have Z-index option for badges in the guide engagement. It is limited to tooltips/dialogs. It is really good to have the option for badges also, so that the badges will not overlap with the content of user end application. 

2
R
Gainsight Rookie
1 year ago
jim_barker
Shoshin
jim_barkerShoshin
shared in PX Product Ideas

S3 Integration - Px ImprovementsImplemented

We have a need to be able to have increased control of what S3 files are generated coming out of Px.  We need to be able to turn on/off files to limit what data flows and just create the files that are required.  This is due to data security demands, and is critical.    Contact me for customer details.

3
R
Gainsight Rookie
1 year ago
jp_lingamaneni
Gainsight Employee: Shoshin
jp_lingamaneniGainsight Employee: Shoshin
shared in PX Product Ideas

Localizations in Cloned EngagementsImplemented

Currently, locatiozations won’t carry over in the cloned engagements. It will save a lot of time if the clone feature can also include the localizations along with the other configurtions like custom CSS.

2
R
Gainsight Rookie
1 year ago

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