PX Product Ideas
PX Product Ideas
- 5 Posts
- 1,409 Replies
Salesforce Case creation from KC BotCurrent Functionality
We want to move our knowledge centre that is currently held on Salesforce so that it is in app via the KC bot. We still need a way for our users to submit support cases, so I was wondering if it was on your roadmap to have case creation for SF from the KC bot?Or if you have a fun workaround that would also be appreciated - the feedback option doesn’t really work for us.
Allow adding custom events through REST APICurrent Functionality
Currently, the only way to add actual custom event data is through the Web SDK, and even that requires a window object. It would be good if we could actually add rows through other means, primarily the REST API. If it were added there, it would be possible to do in any language. I discovered this through a lot of trial and error, as it looks easy to do already. There is a “Custom Event API”, there is a Java SDK, there is a python script called a data loader. Customer support took me through these options and more, and I left no stone unturned, implemented each one--but it turns out, none of them can actually add data, despite good auth credentials. All these can do is either update existing data, add new definitions for custom events, or most commonly just read existing data. Adding this feature seems to be a no-brainer. Adding data for all events should be possible too, not just custom ones. As far as I know, it’s not possible to add data for these either, but I didn’t look deeply int
Admin Capabilities for users - launching engagements and botsCurrent Functionality
Hoping for a product enhancement that allows admins to curtail privilege's for launching engagements based on the environment. For example, we would like to give some users the ability to create/launch and test engagements, but only to a QA or staging environment. Right now you are only able to give blanket privilege's for all environments which carries the risk of a user accidentally launching an engagement to the production environment.
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