Acknowledged

When using the bot, give users the ability to paste in screenshots and also allow attachments

  • 5 February 2020
  • 1 reply
  • 43 views

Userlevel 2
  • Registered User
  • 2 replies

For the bot to be a useful support and product idea tool it needs to have the ability for users to paste in screenshots in the message body as well as supporting attachment of files.

We’re getting great engagement from our customers through the bot, but the lack of ability for users to show us their problem or suggestion visually or through files is creating extra steps in the feedback support process since we have to ask them to email them.

 


1 reply

Userlevel 6

To add to this feature request, it would be ideal if PX could send along “payload” information of the user submitting the issue. For example, it would be very useful for support/engineering to know the browser, browser version, and device of the user. 

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