I wondered if anyone has been able to do a structured survey? I know that we have a lot of options available within Gainsight PX but we aren’t able to branch off to follow on questions based around a previous response.
So my Idea/Example is:
How do you find the tool? - Option A = Trigger Question 2.1
- Option B = Trigger Question 2.2
- Option C = Trigger Question 2.3
I hope that makes sense, I know we are able to do surveys like this within SurveyMonkey allowing us to change the sequence of questions depending on their previous choice.
I also didnt know if we can create an engagement which launches based on their survey responses?
So if someone scores a feature low in a survey, we can trigger a follow up guide or pop-up to educate the user on the features a bit better (so technically they’ve highlighted their struggles and we’re now holding their hand through a new onboarding/demo).