What
In Gainsight PX, provide a dashboard widget that provides the ability to create a % based metric - ex. users who used Feature A / users who used Feature B.
It would also be helpful to change any existing widget into a % - ex. weekly active users / all users, users who used Feature A / all active users, etc.
Why
Percentages normalize data and trends. Raw counts are often vanity metrics that feel good but don’t show trends as count change (ex. weekly active users).
Supporting Information
- This is similar to these highly voted requests for CS, https://community.gainsight.com/cs-ideas-21/can-you-put-a-percentage-in-a-report-widget-4116 and https://community.gainsight.com/reports-dashboards-9/use-the-percentage-widget-in-a-dashboard-32612.
- This is also a commonly supported capability in other product analytics tools, ex. https://support.pendo.io/hc/en-us/articles/360031863432-Trends.
