Knowledge Center Bot Onboarding

  • 13 April 2021
  • 2 replies

Userlevel 1

My team and I are going to be utilizing Gainsight PX’s knowledge center bot to onboard new users. One thing we think would enhance our user’s experience is making the knowledge center bot disappear once they have completed all of their onboarding tasks. I know we can use the rest API to pull users who completed the last engagement and update a user attribute to hide the bot, but having it automatically disappear would be very helpful. 

2 replies

Userlevel 7
Badge +2

@kbrickman sorry for the delay here. Thank you for sharing.

Userlevel 3

It would also be great if the user could see a self-help KC bot after the onboarding bot engagements are complete.