Lots of apps use Intercom for user > business chat and do not want the KC bot icon to double up next to it. It would be great to be able to enable Intercom chat within the KC Bot.
KC Bot integrate with Intercom Chat
PX Integrations
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The chat would be initiated within the clients product that they are using and would be possible for them to open up a dialog with their CSM from within the tool.
Could use https://smooch.io/ SDK instead of building from scratch
Could you please add your use-case to understand better.
Thanks for posting!
Hi@dan_ahrens this came up today with a competitor offering live chat via integration with Intercom. Do we have plans to bring this to the PX KC Bot? https://support.pendo.io/hc/en-us/articles/360032209531-Live-Chat-Integration
Thanks, Sam! Yes, Live Chat integrations w/PX KC Bot is in the PX Roadmap (likely 2H-2021).
NOTE: The 2x/year PX Roadmap webinar is tomorrow, register here.
Hi@sam_buddery
Thank you for bring this up. Live chat integration with Intercom is on our PX 2021 roadmap (H2).
Please do upvote a similar request:
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Hello! Is there any update on the ETA for this integration?
After integrating intercom with PX, I would like to be able to view performance on Px.
Hi@Pauline @verenalaw We have evaluated this integration and saw that while the KCBot integration with Intercom KC is achievable and on our Q1 2022 roadmap, the Chat integration in itself is quite complex. We are working with Intercom team to see if there is a way path to it. However, this is more a mid term to long term roadmap item as we still need to evaluate feasibility on the same. We will continue to work with teams and keep you posted on the same.
While we are on this, Alternately , It would be great if Intercom can add a plugin of PX to their Bot. We can provide APIs to expose the list of KC Content for them to plug to their Bot.Can you see if they would be interested in that solution as an Intercom customer?
Hi - any update here? Is this still something being considered by the team??
In particular - I would love to be able to link community Knowledge Base articles in the Intercom pop-up. That way we can transition all the help center articles to the community Knowledge Base, but they still show up in intercom popup in app.
Screenshot here - so, would love to have article like “Setting up SAML SSO” to be in community Knowledge Base but linkable here in intercom pop-up that we have in our app.