Integrated Chat Support through Zendesk
PX KC Bot
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You can embed a Chat button in an in-app engagement, if this a targeting use case to offer chat based on user behavior
Here's how to embed buttons that will trigger Zendesk chat:
<button "zE('webWidget', 'show')">Show Chat</button><button "zE('webWidget', 'hide')">Hide Chat</button><button "zE('webWidget', 'open')">Start Chat</button>
What would be the citeria to show the chat option?
I could see a scenario in which we would set the audience criteria to some of the following options:
CC@mickey Do we have this on the roadmap to allow certain accounts/users to only see the chat support?
We just recently upgraded our ZenDesk plan to include their chatbot and AI, it’d be so great if we could include this within the Knowledge Center Bot. This way we can ensure we target the KC Bot to the correct cohort and give the ZD Answer Bot as an enhanced Knowledge Center experience for our “Fully Automated” cohort - but then potentially the Chat with a live agent to our Enterprise cohort