PX Product Ideas
PX Product Ideas
- 207 Posts
- 1,452 Replies
For customers with the Zendesk Productivity pack, it would be great if PX can integrate the Feedback support tab in Knowledge Bot along with Zendesk so they can get all the proper fields filled out when someone submits a feedback/support ticket through the Knowledge Bot. If you are not familiar with the Zendesk Productivity pack, essentially when a client goes to submit a ticket they select an option from the first drop down and then based on that selection, different drop downs populate below.
Hey all, We just got the following questions from a client who is trying to promote adoption of our product to others at his organziation. [quote]I was wondering if there was a data portal that I could look at for Bongo similar to other tools I manage? For instance, I pull usage data from ______ that includes who uses it, how long they use it for, whether or not they recorded their meeting... how many people are in the meetings... etc. _______ has a similar tool with all sorts of useful statistics. These statistics are available to me at all times and I use them fairly regularly to see how everything is working and also compare previous usage with current usage and help me focus my efforts for future usage. As I work on strategies for implementing Bongo in future courses I find myself wishing I had a data portal where I could look at some stats to back me up when I go into a meeting. [/quote]Something that would help us address this need is an externally shareable custom dashboa
Engagements: Editing tooltip pointer CSSAcknowledged
Hi all, A seemingly simple task, but when editing a PX engagement I can't see how to edit the CSS style for a tooltip pointer, i.e., the little "arrow" attached to the tooltip that points to a specific location on the page. Editing the CSS for the tooltip itself is easy within the Editor, but It appears that the CSS for the pointer is outside the scope of the other styles. I assume I'm just missing the obvious and would appreciate having someone point me to the correct solution. This is important because the default color for the tooltip pointer is white, and on a page with a white background the pointer is invisible. We can override the background color in the Editor to a light gray to allow the pointer to stand out, but this is not our desired approach. Thanks! Chad
Better definition of Active UsersAcknowledged
Currently Active users are those who was seen at least once in the last 7 days is really not how we (and I'm sure many other customers) as Active. I wish that there is more sophisticated filterings such as: Last seen at least x days out of the last x days, or number of visit in the last x days is greater than x. The number of visit in the last x days is greater than x seems doable since that data is captured in PX already:
Missing Link in Engagement - WarningAcknowledged
We are working through our QA process for launching engagements and just noticed we launched one that had a button CTA but we forgot to put the link in the engagement. Thought it would be a helpful warning if the system detects something that doesn't seem right. Certainly on our side to tighten up QA process, but these types of system warnings/notifications could be helpful.
To provide better visibility into potential engagement conflicts, it'd be helpful if the Engagements List View included the engagement's location and/or page that it's targeted to. Right now, I have to click into the individual engagements to see the location in the app that the engagement will appear. [img]https://d1qy7qyune0vt1.cloudfront.net/gainsight-en/attachment/engagementlistview-ad07d729-5c4a-4da0-9f6a-eb31eb14d78f-1456726083.png[/img]
PX: Calendar view of engagementsAcknowledged
Again, as we publish more and more engagements, it'd be really helpful if PX provided a calendar view of the live and scheduled engagements. This would help users identify potential conflicts and avoid over-messaging customers. Without it, we're looking to use Trello or an external calendar tool to manage and provide visibility into what other depts. are doing with engagements. It'd be great if we could manage the whole process directly in PX.
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