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📢 List of Articles from PX May 2022 Release

3 days ago

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PX Product Ideas

PX Product Ideas

PX Product Ideas

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Acknowledged

All statuses No Status Not Planned Partially Fixed Planned Response from Customer Under Consideration Workaround Available Deprecation Planned Implemented Current Functionality IN DEVELOPMENT

SundeepShoshin

shared in PX Product Ideas

Add Custom Event properties to PX S3 export filesAcknowledged

Use Case : In the current functionality we have option to export Custom Events data to S3 but we do not get all the properties available after exporting, It would really helpful for the customers if they could also see all the properties for eg: when they are exporting custom event data they should get all the information regarding the custom event properties which they setup.

albVeteran Rookie

shared in PX Product Ideas

NPS needs a Rolling NPS trend lineAcknowledged

Hi folks, Would be great to see an additional graph that shows the trend of NPS changing over time, within the time window (i.e. a Rolling NPS score). The “trend” graph at the bottom only looks at one day at a time. The trend graph I’m asking for looks at the current day plus all previous days. So, it shows how NPS is moving over a time window. CURRENT REPORT DATA SET Date Promoters Neutral Detractors Total Daily NPS Rolling NPS 25-Feb 2 1 3 66.7 66.7 26-Feb 1 2 3 -33.3 16.7 27-Feb 1 1 2 50 25 28-Feb 1 1 -100 11.1 29-Feb 0 11.1 1-Mar 0 11.1 2-Mar 1 2 3 -66.7 -8.3 3-Mar 2 2 100 7.1 FUTURE REPORT To include Daily NPS (already included) PLUS Rolling NPS (shown below)

alextranVeteran Rookie

shared in PX Product Ideas

Emailing Bookmarked Reports for Other PX UsersAcknowledged

Posting on behalf of a PX customer: They want the ability to send bookmarked and saved reports to other CSMs (PX users). It’s cumbersome to have to let them know to sign into PX and do this themselves in their own settings. It would be much more efficient to enable this on their behalf vs. them logging into PX and enabling this themselves.

katie_bChampion

shared in PX Product Ideas

Enablement Engine/CS ConnectorAcknowledged

Our team has uncovered what we feel is a pretty big gap in Enablement Engine usability. We’ve fairly recently launched our first engagments and just this month launched a ‘New CSM Series’ to help onboard our new hires into Gainsight. The PX admin space has analytics on who has completed/viewed these engagements, but there is not a way to connect those into Gainsight CX to build out dashboards or trigger CTAs for our team managers to better monitor their teams progress during on boarding or future targeted engagements. We do not want to grant all team managers access to enablement engine and give them an additional place to go to find data they need. There is a connector if we were using Gainsight PX for our customers, but we need that same ability for Enablment Engine.

Jef VanlaerChampion

shared in PX Product Ideas

Compare 2 filtered groups in retention analysisAcknowledged

The retention analysis now always compares the filtered group to the full dataset. Unfortunately, that full dataset also contains test setups. Would it be possible to compare 2 filtered datasets (e.g. 1 specific customer against all customers, so with the test systems filtered out)?

alextranVeteran Rookie

shared in PX Product Ideas

Feature Request: Ability to embed emojii-esque survey in an email engagementAcknowledged

It would be great to have emojis as a feature for email engagements. FYI - @ryankapur from atEvent In this example, the email is sent from Confluence regarding a new release. I've attached a screenshot of the survey (and a 2nd screenshot of the page which appears when the user has interacted with one of the 3 emojis)

adamrzGainsight Rookie

shared in PX Product Ideas

Track time on pageAcknowledged

Relatively simple request (though I’m sure not simple to implement ). As a product manager, I’d love to be able to use PX to track time spent on a page so that I can better understand on which pages my users are spending the most time. If this already exists, I’d love to find it. If not, I’d like to request this feature.

shireesha_reddyVeteran Rookie

shared in PX Product Ideas

Number of Users as filtering optionAcknowledged

USE CASE: With the current PX design, we don’t have the ability to use the “Number of users and Number of visits” attributes as the filtering fields(In account filters). Even though they are standard/default attributes, we cannot use them in filters. So it would be difficult if we have to filter out some customers/accounts who have more than certain number (x number) of users. For e.g: I want to filter out accounts who have more than 100 users. This can be achieved only if we can filter out by using the “Number of users” attribute as a field in Account filters. Here is the sample image,

Julie-PintoVeteran Rookie

shared in PX Product Ideas

Ability to trigger in-app engagements based on PX survey responsesAcknowledged

Posting this product idea on behalf of a customer: As a user, I want to trigger an in-app engagement based on PX survey responses, including multi question surveys. Use case: Launch a PX multi-question survey during user’s onboarding. Create multiple engagements that each correspond to those survey responses. For example, if the survey question is “What do you want to use our product for?” and the user selects “email campaigns”, then an engagement could target the users who selected “email campaigns” and deliver content/in-app guidance relevant to that goal.

jrodGainsight Community new member

shared in PX Product Ideas

When using the bot, give users the ability to paste in screenshots and also allow attachmentsAcknowledged

For the bot to be a useful support and product idea tool it needs to have the ability for users to paste in screenshots in the message body as well as supporting attachment of files. We’re getting great engagement from our customers through the bot, but the lack of ability for users to show us their problem or suggestion visually or through files is creating extra steps in the feedback support process since we have to ask them to email them.

shireesha_reddyVeteran Rookie

shared in PX Product Ideas

Ability to send the Survey performance through email automatically.Acknowledged

Currently in PX, We have the ability to send the reports automatically (weekly/daily) through emails, But this option is limited to only few features. Here is the image, If we add the custom reports also, it is limiting to only Adoption analytics. We cannot add the survey performance or the Email performance as reports. So it would be helpful if we have the ability to add the survey performances also.

adamrzGainsight Rookie

shared in PX Product Ideas

Is it possible to Export Results from Path Analyzer?Acknowledged

I’m running some data through Path Analyzer and the information is interesting. However what I really would like to see are the quantitative number behind each path. Is there a way to export this data to CSV for further analysis in a spreadsheet?

shireesha_reddyVeteran Rookie

shared in PX Product Ideas

Ability to leverage Gainsight PX notifications in multiple slack channelsAcknowledged

Currently, when we integrate the slack with the Gainsight PX, We are providing only one channel where we can receive the notifications. Can we make it possible to add the multiple slack channels while integrating, so that we can configure like “within each channel establish unique channel specific alerts”. For Example, USE CASE: I’ll create the multiple slack channels called Engagements channel, Account channel, Audience channel etc. Then While integrating,I want to map “Engagement related notifications to #Engagement_channel.” “Accounts related notifications to #Account_channel.” “Audience related notifications to #Audience_channel.” “Leads created -> #BDR_Leads.” “Feedback received -> #ProductManagement or #FeatureRequest.” **With the current design, we can set up only one channel for all the notifications.

jrivaTeam Captain

shared in PX Product Ideas

Preview participants option for Dialog, Slider, Guide, or Survey Engagements.Acknowledged

It would be awesome if you were able preview the participants for the audience logic setup for a dialog, slider, guide or survey engagement. Intercom has this feature and it’s great to sanity check who’s going to receive your message before you set it live. Any ideas about a way to check an Engagement’s audience using Audience Explorer?

adambGainsight Community new member

shared in PX Product Ideas

Slack integration allowing for multiple slack channelsAcknowledged

Hi team, We’d like to have the ability to designate a preferred slack channel per engagement, so that eg all of our NPS surveys can be sent to an nps channel, all of our CES surveys can be sent to a ces channel, and so on.Currently the PX Slack integration is all or nothing - so with the integration on for survey responses/feedback, all responses to any survey/feedback engagement are dumped into a single slack channel. This becomes very messy to manage when you want to have different survey engagements running at any given time, and where surveys differ in relevancy across the staff who would be monitoring them in Slack. Cheers, A

link_blackGainsight Employee: MVP

shared in PX Product Ideas

Allow configured "Segments" to be used anywhere as a filter within PX, not just within the EngagemenAcknowledged

Posting this for several customers, since I believe this is a great feature request! ------------------ Currently, [url=https://support.gainsight.com/PX/User_Engagements/Segments]Segments[/url] can only be used for targeting Engagements through Audience Rules and not directly in Analytics. Because of this, customers must use/create custom filters that mirror their Segments to do something similar within Analytics. It would be great if including Segments criteria as an option everywhere that a filter could be used. [url=https://community.gainsight.com/users/ciarapeter]@ciarapeter[/url] [url=https://community.gainsight.com/users/mickey]@mickey[/url] [url=https://community.gainsight.com/users/shira]@shira[/url]

jascharf10Gainsight Community new member

shared in PX Product Ideas

Ability to add additional questions to NPS surveyAcknowledged

We really like the NPS survey in Gainsight PX and the functionality, but we would like to add additional questions for more in depth analysis. It would be great to either have the ability to add additional steps to the NPS survey, or the ability to embed the NPS question in a multi-question survey.

shireesha_reddyVeteran Rookie

shared in PX Product Ideas

Adding filters to Engagement Analytics (In-App Performance)Acknowledged

Currently in Analytics (Engagement performances), "Add filters" options is limited to only "Survey performance". Can we make this feature(add filters) available for "In-App performance" also. If we want to apply features, we can add widget in dashboard of particular engagement,but the downside is It will display only one graph. Having a filter at the In-App performance would be helpful to take out the non-applicable users in the numbers of who viewed the individual slides in the slider.

avinashthorthiGainsight Community new member

shared in PX Product Ideas

Rearrange the order of tabs in BotAcknowledged

We would like to change the order of the navigation tabs at the top in the KC bot. [img]https://d1qy7qyune0vt1.cloudfront.net/gainsight-en/attachment/Screenshot40-9ff66768-9dd3-4339-98fb-796c9ac46269-349394755.png[/img]

link_blackGainsight Employee: MVP

shared in PX Product Ideas

Custom Dashboards EnhancementsAcknowledged

Posting on behalf of a customer... [list=1] [*]add the ability to resize the dashboard widgets for better user display [*]add the ability to choose different chart display types on each widget [*]support a view of Monthly development of NPS, CES, not only the current score [img]https://d1qy7qyune0vt1.cloudfront.net/gainsight-en/attachment/PXdashboardfeedback1-3104d240-00d3-4398-a9bc-c6ca16a380b7-1478110085.png[/img] [*]For NPS – ability to see how the categories are developing. In NPS metric, besides the result itself, it is very important to track how many you have of each categories (you can have a consistent score of 17, but detractors may grow/drop together with other categories) [img]https://d1qy7qyune0vt1.cloudfront.net/gainsight-en/attachment/PXdashboardfeedback2-6615a50a-9a72-4674-9f0b-048cabc0b910-1477186564.png[/img] [*]Additional time dimensions such as: o Month to date (so we don't need to enter new custom values for a date range whenever we need only cur

shireesha_reddyVeteran Rookie

shared in PX Product Ideas

Build a segment to satisfy both "number of visits" and "last seen" conditions for one particular feaAcknowledged

Use case: We need to track the user event data in "last 30days" along with the "number of visits having 3". In current scenario, while using "number of visits" condition we cannot track the data for particular timeslot. As it is displaying the entire data which satisfies the "number of visits" condition irrespective of timeslot. Currently when we use "number of visits" condition in the Audience explorer(Product mapper), it isn't considering the defined timeslot (last seen condition). The event is popping when the "number of visits" condition satisfies. Can we make this audience rule to satisfy both conditions? For eg: rule 1: Feature - is - "#abc" Last seen - lessthan - "30 days" rule 2: Feature - is - "#abc" Number of visits - greater than - "3" Can we make this work?

cjacksonfeGainsight Rookie

shared in PX Product Ideas

Product Mapper - Backfill StatusAcknowledged

First off, the backfill idea is the coolest thing I've seen since, well, I can't think of a comparable connotation of awesomeness, but you get the idea. Could you all implement some type of status on it, however? A percentage of completion, or something, would be immensely helpful in determining two things for me, 1, based on x number of events we should expect y timeframe for results, and when it's actually complete without having to keep refreshing and going back into the product mapper list to see if the orange dot is still there.

ajruferGainsight Rookie

shared in PX Product Ideas

Track changes made to an engagement in analyticsAcknowledged

Our team found that there was some significant dropoff after one of our engagements in an onboarding series. We made a few copy changes to see if that would make a difference. I would love to be able to flag a date in our analytics view for that engagement to show where we made a change. This would help us attribute any differences in user behavior to a specific change we made to the engagement.

alextranVeteran Rookie

shared in PX Product Ideas

Knowledge Bot Integration with Zendesk Productivity PackAcknowledged

For customers with the Zendesk Productivity pack, it would be great if PX can integrate the Feedback support tab in Knowledge Bot along with Zendesk so they can get all the proper fields filled out when someone submits a feedback/support ticket through the Knowledge Bot. If you are not familiar with the Zendesk Productivity pack, essentially when a client goes to submit a ticket they select an option from the first drop down and then based on that selection, different drop downs populate below.

julie_pintoGainsight Rookie

shared in PX Product Ideas

Feature Request: Read-Only Custom Dashboard Access for External UsersAcknowledged

Hey all, We just got the following questions from a client who is trying to promote adoption of our product to others at his organziation. [quote]I was wondering if there was a data portal that I could look at for Bongo similar to other tools I manage? For instance, I pull usage data from ______ that includes who uses it, how long they use it for, whether or not they recorded their meeting... how many people are in the meetings... etc. _______ has a similar tool with all sorts of useful statistics. These statistics are available to me at all times and I use them fairly regularly to see how everything is working and also compare previous usage with current usage and help me focus my efforts for future usage. As I work on strategies for implementing Bongo in future courses I find myself wishing I had a data portal where I could look at some stats to back me up when I go into a meeting. [/quote]Something that would help us address this need is an externally shareable custom dashboa

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