PX Product Ideas

PX Product Ideas

  • 641 Posts
  • 1,406 Replies

641 Posts

kevin_ly
Champion
kevin_lyChampion
shared in PX Product Ideas

[PX Webhooks] Send More Information for the Rating and NPS Survey WebhookNo Status

For the Rating Webhook we send 3 posts:One is event.interaction":"SINGLE_STEP_SURVEY_RESPONDED"One is "event.interaction":"COMPLETED"One is event.interaction":"VIEWED" SINGLE_STEP_SURVEY_RESPONDED looks to contain the full data such as rating and comments. However the "COMPLETED" one carries null for rating and comments. Not quite sure if SINGLE_STEP_SURVEY_RESPONDED is only sent for completed Ratings Survey, if not then this be reason "COMPLETED" should carry these details. For NPS Survey we send one post:event.interaction":"SINGLE_STEP_SURVEY_RESPONDED" There is one flag that is not passed in the webhook where someone answers “It is ok to contact me”. Would like to get that added to get the full data. 

1
sai_ram
ACE
1 year ago
Julie-Pinto
Veteran Rookie
Julie-PintoVeteran Rookie
shared in PX Product Ideas

Ability to enable a "was this helpful?" question at the end of an engagementAcknowledged

It’d be awesome to have a “Was this helpful?” type of question at the end of multi step engagements. A lot of doc sites have this, so it’d be a great way to measure user sentiment of guides.  

2
K
Veteran Rookie
1 year ago
L
Lake1211Gainsight Community new member
shared in PX Product Ideas

Using Rest API to Update Engagement TextNo Status

Hello, We have been exploring different ways to update and manage engagements outside of Gainsight via the Rest API.  We were hoping to utilize the Rest API to push transcript updates to engagements by uploading XLIFFs but found we do not have the ability to push updates for the default language set in Gainsight.Can Gainsight add the ability to update the default language via XLIFF upload?  Or is there another API call that can be utilized to update the text within an engagement? 

1
JPKelliher
Veteran Rookie
1 year ago
R
rusoGainsight Community new member
shared in PX Product Ideas

Engagement should keep appearing until user clicks Got it! or closes itAcknowledged

An engagement (bar/dialog/guide) should remain visible till the user clicks the X to close theengagement, or clicks *Got it *button on the engagement. This should be possible without using an overlay. Also, the engagement should not reappear once the user has interacted with the guide (closed it or clicked a button). This ensures that the user keeps on seeing the guide on a non-intrusive format but is not blocked to take other actions on the page. 

3
R
10 months ago
Julie-Pinto
Veteran Rookie
Julie-PintoVeteran Rookie
shared in PX Product Ideas

"Test mode" for PX engagementsAcknowledged

It would be amazing if PX had some kind of “test mode” for engagements that I could turn on and off. OR a “make a copy for testing” option.I find that I do the same handful of things when testing: ignore throttling trigger once per session target to just me  remove any audience rules that would exclude me (like signed up <5 days ago)Being able to toggle a “test mode” off and on or quickly create a copy just for testing would save me some steps!   

1
sai_ram
ACE
1 year ago
Julie-Pinto
Veteran Rookie
Julie-PintoVeteran Rookie
shared in PX Product Ideas

Ability to see engagement audience preview for non-realtime rulesAcknowledged

It would be extremely useful to be able to preview the audience for an engagement. Right now, I know I can go into Audience Explorer and replicate most of the audience rules; it’s just time consuming and subject to human error.I recently made an engagement that had a complex set of 12 rules with varying AND/OR logic. Only 1 of those rules was realtime (xx feature in RIGHT NOW). It would have given me more peace of mind to have a quick preview of the possible audience, rather than relying on me accurately replicating each rule in Audience Explorer. One idea for how this could work:not take “realtime” rules like “URL/Feature in RIGHT NOW” into account when previewing the audience show a refreshable preview (as of xx:xx time and xx/xx date) of the audience based on the non-realtime rules like persona, customer segment, signup date, exclusion list, etc Similar to this request, just expanding on it a bit

1
angelo
Gainsight Rookie
1 year ago
S
Gainsight Rookie
SusanneGainsight Rookie
shared in PX Product Ideas

Knowledge Center Bot: Translation statesPlanned

We export the texts of our engagements to be localized via API, based on the translation state ‘Ready for translation’. For  Knowledge Center Bots it is not possible to set a translation state, this option is missing. Please add the possibility to set translation states also for KC Bots. 

1
angelo
Gainsight Rookie
1 year ago
alextran
Veteran Rookie
alextranVeteran Rookie
shared in PX Product Ideas

Filter Audience Explorer by In app survey date rangeNo Status

Posting on behalf of a PX customer…It’d be great if we can get a list of users who VIEWED a survey in a given time frame. We have the total # of views, but not the actual list of users. You can either add this in the Survey Performance Report OR allow a filter for this in Audience Explorer. Thank you!

1
sai_ram
ACE
1 year ago
M
Gainsight Rookie
molly.phillipsGainsight Rookie
shared in PX Product Ideas

Choose default tab for KC BotImplemented

I would like our KC Bot to default to the Help Center tab--not the Onboarding tab. This would be much more beneficial to our customers. 

4
skalle
Gainsight Employee: Rookie
11 months ago
Julie-Pinto
Veteran Rookie
Julie-PintoVeteran Rookie
shared in PX Product Ideas

Ability to include Slider-style steps in a Guide engagementNot Planned

Lately I’ve been making guide engagements with several Dialogs back-to-back, followed by a CTA tooltip. It’d be nice to have the option, for example, of making the first 3 guide steps the slider style, then switch the 4th step to a tooltip.

1
sai_ram
ACE
1 year ago
L
Lake1211Gainsight Community new member
shared in PX Product Ideas

Integrated Articles ReportingNo Status

Currently, reporting on integrated articles in the Knowledge Center Bot can only be accessed via the UI.  It requires the user to drill down into each individual article to capture which users/accounts actually viewed the articles.Are there any plans on adding integrated article views to the AWS3 reporting or having it accessible via an API call?   Adding this feature would be huge time saver for our team.

2
angelo
Gainsight Rookie
1 year ago
link_black
Gainsight Employee: MVP
link_blackGainsight Employee: MVP
shared in PX Product Ideas

Allow columns/fields to be added to the PX Survey Performance reportsUnder Consideration

If the application does not pass an email address or account name to PX, just user ids and other user attributes, then one cannot view who submitted the surveys or click to view the full PX User profile. The only option is to download the CSV and then view all the other user/account attributes in a spreadsheet program.See example NPS Survey Performance report below: 

1
C
Gainsight Employee: Rookie
1 year ago
link_black
Gainsight Employee: MVP
link_blackGainsight Employee: MVP
shared in PX Product Ideas

Allow the localization/translation of PX Engagements to Arabic, Hebrew, and other right to left languagesAcknowledged

It would be great if PX allowed PX Engagements to be localized/translated into Arabic, Hebrew, and other right to left languages.  Please upvote if this is something that you need as well.  Thanks! This is an extension of this previously submitted PX Product Idea. 

5
link_black
Gainsight Employee: MVP
1 year ago
K
kbrickmanGainsight Community new member
shared in PX Product Ideas

Knowledge Center Bot OnboardingAcknowledged

My team and I are going to be utilizing Gainsight PX’s knowledge center bot to onboard new users. One thing we think would enhance our user’s experience is making the knowledge center bot disappear once they have completed all of their onboarding tasks. I know we can use the rest API to pull users who completed the last engagement and update a user attribute to hide the bot, but having it automatically disappear would be very helpful. 

2
M
Gainsight Rookie
2 months ago
S
Gainsight Rookie
SusanneGainsight Rookie
shared in PX Product Ideas

Knowledge Center Bot: Allow use of custom iconsAcknowledged

We would like to use our own icons on the Knowledge Center Bot tabs and in front of the engagement entries in the list. Using custom iconswould contribute to making the Knowledge Center Bot really part of the user interface.

1
angelo
Gainsight Rookie
1 year ago
Jack-Occleshaw
Gainsight Rookie
Jack-OccleshawGainsight Rookie
shared in PX Product Ideas

Select report columns when running reports on CSVUnder Consideration

Hi All, It would be great if we could be able to select which columns we would like to be pulled from a customers attributes when we run a CSV report, some of our products have custom fields which dont relate to our other product so we have to manually delete quite a few columns on our excel doc. If we could just select, name/email/location etc, allowing us to use tick boxes to filter out what we want to present to clients.

1
C
Gainsight Employee: Rookie
1 year ago
cjacksonfe
Gainsight Rookie
cjacksonfeGainsight Rookie
shared in PX Product Ideas

PX Engagement Design - Ability for engagements (KCB and otherwise) to honor thematic UI changesWorkaround Available

Our portfolio products all have a dark theme and a light theme, and we were hoping PX is working on a way to notice the theme the user has selected, and thus allows us to use audience rules on the KCB and/or engagements to display an appropriate experience. Is this on the roadmap or being discussed in any way?

1
link_black
Gainsight Employee: MVP
1 year ago
cjacksonfe
Gainsight Rookie
cjacksonfeGainsight Rookie
shared in PX Product Ideas

Article Editing in PXAcknowledged

It would be helpful when authoring documents within PX, if we could have a larger modal window for editing and publishing documentation (or at least have it expandable): 

1
sai_ram
ACE
1 year ago
Julie-Pinto
Veteran Rookie
Julie-PintoVeteran Rookie
shared in PX Product Ideas

Ability to edit engagement size when editing in-appAcknowledged

Right now, I can only edit the size of an engagement in the editor mode. I’d like to be able to do so when editing in-app. This would be especially useful when editing tooltip size because in context I might see that something needs to be a different size. 

1
K
Veteran Rookie
1 year ago
D
Veteran Rookie
dorian_cudinaVeteran Rookie
shared in PX Product Ideas

Ability to select more then 3 events when using Query BuilderAcknowledged

Hello everyone,We would like to have the option of selecting more then 3 different features/events when using Query Builder to analyze our data. The use case is as follows.When creating, for example, an onboarding tour (or any kind of guide actually) for our clients, it’s a good idea to map the steps of this tour as events and then to create a funnel. If we have set up a super-tour, we would expect that most of our clients will start from the first step (triggering the first event inside the funnel) and follow it to the last, following the order of the steps in this tour/guide.While we can get some insights from such analysis, it actually gives us only partial information. This is because events (steps) inside a funnel need to be dependable on one another (each next step is taking into consideration only the set of people which landed on it from the previous step in the funnel) - and that’s great. However:what if, for some reason, one of these steps (or events) isn’t working (or isn’t 

7
D
Veteran Rookie
10 months ago
Jack-Occleshaw
Gainsight Rookie
Jack-OccleshawGainsight Rookie
shared in PX Product Ideas

Dashboard Widget showing Knowledge Centre BOT viewsAcknowledged

I would love to be able to put a widget on my product analytics page showing me how much interest we’ve had in the Knowledge Centre BOT. Either on a general views format, or be able to filter it down further to each engagement within the BOT would be great!

2
angelo
Gainsight Rookie
1 year ago
Julie-Pinto
Veteran Rookie
Julie-PintoVeteran Rookie
shared in PX Product Ideas

Ability to copy/import rules from another PX engagementAcknowledged

First off, I LOVE that we can clone engagements. That said, if I’ve already made a new engagement and I want to bring in a similar set of complex audience rules, it would be really nice to copy over or import certain audience rules from another engagement. Mostly this is me trying to reduce human error :) 

2
angelo
Gainsight Rookie
1 year ago
D
Veteran Rookie
dorian_cudinaVeteran Rookie
shared in PX Product Ideas

Group by (or Filter by) Numeric fieldsAcknowledged

Hi everyone,I found this really great idea (with a few described use cases in the comments section) in the CS Product Ideas:I didn’t manage to find a similar idea here, so I’m posting it as a feature request because I believe that it would be really useful to have it. The potential use cases are numerous.

1
D
Veteran Rookie
1 year ago
Julie-Pinto
Veteran Rookie
Julie-PintoVeteran Rookie
shared in PX Product Ideas

Engagement Analytics - Ability to see amount of time spent on each engagement stepNo Status

For multi step engagements like Guides and Sliders, I would love to be able to see the amount of time a user spends on each step. This would be especially helpful for knowing how long a GIF should be/how complex the content should be. If I can see that users are spending 10 seconds per step, that will help me make decisions on the engagement content for each step. 

1
sai_ram
ACE
1 year ago
M
Gainsight Rookie
molly.phillipsGainsight Rookie
shared in PX Product Ideas

Will you stop stripping out JavaScript from the KC Bot--or support adding JavaScript?Acknowledged

We use Zendesk for our Help content. We added custom JavaScript to create tabs for Desktop and Mobile. For an example, see this Help article. I haven’t enabled the KC Bot, which was an important feature when looking for an onboarding tool, because the JavaScript gets stripped out. It shows two buttons that do nothing, and the Desktop and Mobile content are lumped together.I had also started implementing accordions using JavaScript, but had to stop b/c it created the same issue in the Gainsight KC Bot.Gainsight also seems to strip out anything custom: JavaScript or .CSS. If you have to strip this out, can you at least provide a way to copy the JavaScript and style sheet over to Gainsight?

2
sai_ram
ACE
1 year ago

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