PX Product Ideas

PX Product Ideas

  • 663 Posts
  • 1,452 Replies

663 Posts

R
Gainsight Employee: Rookie
rketharajuGainsight Employee: Rookie
shared in PX Product Ideas

Ability to set an expiration date for an articleAcknowledged

As an administrator, I want to set an expiration date for an article and know this will fall off automatically when I tell it to. Today, I have to set a reminder in Slack or in Outlook to remind myself to remove it (or just come across it later in the future sometime). This is a nice-to-have feature and will simply help with bot content management. This request should considered for a guided tours as well.

4
skalle
Gainsight Employee: Rookie
1 year ago
J
jatinthakerRegistered User
shared in PX Product Ideas

Engagement Scheduler: Once per visit not working until 30 mins have passed

In order to display a guide every time a user visits a page we have tried to use the “once per visit” feature, but the feature only works after 30 mins. Even if you log out and log back in the guide does not show up with this option. At that point we are forced to use the “PayWall” feature which resurfaces the guide too often. Can we please fix this behavior at the earnest so we can use the “Once per visit” feature. Thanks

2
A
11 months ago
J
Shoshin
JoeyShoshin
shared in PX Product Ideas

Add chart to Adoption Report emailNo Status

I have an adoption report set up as a daily email report, but this only emails the Adoption table, not the chart.Also, that email header is huge and should be a lot smaller:  

1
sai_ram
Grand Slammer
1 year ago
J
Shoshin
JoeyShoshin
shared in PX Product Ideas

Improvements to control category behaviour in Adoption Report chart sectionNo Status

The current bar chart (as well as the line/donut) chart in the Adoption report is capped at showing 10 categories - I assume top 10 numerical values from ‘Measured by’. Improvements to this chart include any of the following:control the number of legend entries sum the remaining categories into ‘other’ display ALL legend entries on the x-axis Interactivity that allows selecting a specific bar to filter the underlying Events/user table control individual legend colours   

1
sai_ram
Grand Slammer
1 year ago
J
Shoshin
JoeyShoshin
shared in PX Product Ideas

Add Audience 'Group By' in chart legend for Query BuilderNo Status

Support has confirmed that the current product design does NOT allow the Audience ‘Group By’ to be displayed on the chart legend - only the Events ‘Group By’ is shown. This is apparently by design but makes the charts legend unreadable when both Event and Audience grouping is used as it is impossible to distinguish which audience group is associated with a specific line or bar: Both Event and Audience ‘Group By’ used Only Event group shown in legend > the Audience group can be seen in the table (and on hover over the chart data) but not in the legend 

1
sai_ram
Grand Slammer
1 year ago
J
Shoshin
JoeyShoshin
shared in PX Product Ideas

Allow map widget to use other field than inferred countryNo Status

I want to be able to specify what field to use as location for map widgets.We have “Enable IP masking” enabled in our PX instance due to requirements around Personal Identifiable Information.We do collect country, but it’s in a different field. Currently none of our map widgets work because it is mapped to ‘Inferred Country’.   

1
sai_ram
Grand Slammer
1 year ago
J
Shoshin
JoeyShoshin
shared in PX Product Ideas

Feature Adoption > Group by 'Module'Acknowledged

In our Product Mapper we have grouped functions by Module, but when I go into the Feature adoption I can only group by feature and not by module. I think the feature granularity is not always going to work for us if we want a high-level view of module usage.I can get the individual events in a dashboard by adding a ‘Feature performance’ widget filtered by Module, so can get the individual numbers, but essentially I just want a bar chart where I have all the events by some date granularity (week? day?) split by module.  

2
skalle
Gainsight Employee: Rookie
1 year ago
J
Shoshin
JoeyShoshin
shared in PX Product Ideas

Add columns to feature Adoption table and csv exportAcknowledged

Having the ability to add columns to the Feature Adoption table would allow a deeper level of understanding of events or users. These columns could be user and/or global context fields. These columns and the split data would then also show up in the csv export.Functionality could be similar to the ability to ‘Arrange Columns’ in the Audience explorer.  

2
C
Gainsight Employee: Rookie
1 year ago
Jack-Occleshaw
Shoshin
Jack-OccleshawShoshin
shared in PX Product Ideas

Folders for uploaded imagesPlanned

Hi All,We upload so many different images to our Engagements on PX, it can be quite overwhelming to find the right image if we wanted to reuse something (and uploading it again just shows us duplicates which again adds to the scrolling torture!). Would it be possible to bring in folders which we can add images to? that way we can categorise our images into things such as ‘Email Hero Images’ ,  ‘Product A GIFs’ or ‘Company Logos’ It would be a massive time saver for us!

3
skalle
Gainsight Employee: Rookie
1 year ago
J
jappellofRegistered User
shared in PX Product Ideas

Color/Data Set Order Customization on Dashboard Widgets in PXAcknowledged

When working with the Feature Performance widget in PX, it would be helpful to be able to customize the color of the lines displayed or at least to be able to manually rorder the data sets in the legend so we can have consistency across multiple widgets that compare two sets of modules. Will help with understanding multiple widgets at once without having to hover over each visualization to understand which color corresponds to which module. 

2
skalle
Gainsight Employee: Rookie
1 year ago
Jack-Occleshaw
Shoshin
Jack-OccleshawShoshin
shared in PX Product Ideas

More options when amending buttonsAcknowledged

Hi Guys, It might just be me, but I seem to struggle with amending previously created buttons. I currently have to go into the coding side and amend colours etc - and the dropdown options aren’t too helpful. is there any way you can bring more options to the drop down to help me quickly amend buttons? if it is at all possible to anchor a button over the top of an image (so we can have custom backgrounds on dialog engagements) that would be amazing! 

3
T
Shoshin
4 months ago
sam_buddery
Gainsight Employee: Team Captain
sam_budderyGainsight Employee: Team Captain
shared in PX Product Ideas

KC Bot Feature Request > ProductboardCurrent Functionality

When a user logs a feature request in KC Bot it would be efficient for this request to log directly in Productboard and similar tools.

1
sam_buddery
Gainsight Employee: Team Captain
1 year ago
D
Veteran Rookie
dorian_cudinaVeteran Rookie
shared in PX Product Ideas

Refresh all your analytics reports at onceAcknowledged

Hi everyone, We think that it would be great to have one “global button” which each user could use in order to refresh all his/her reports in one go. In the current setup, we need to enter (for example) in each funnel that we created separately in order to be able to input the refresh command. Then we need to wait for a few minutes for this funnel to update the data and then we need to repeat this process for the next funnel. This feels like a big time waster.

3
D
Veteran Rookie
1 year ago
G
Gainsight Employee: Shoshin
GSNickiHuntGainsight Employee: Shoshin
shared in PX Product Ideas

KC Bot - add multiple sourcesImplemented

A customer has a  KC bot enabled. Now they want to embed their help as a search source (google). There are different helps for different editions of the product and user types and they use the Google docs article search option to define the source(s). They would like to be able to set different sources for different bots as today, they can only define the sources globally.

5
M
Shoshin
2 months ago
D
Veteran Rookie
dorian_cudinaVeteran Rookie
shared in PX Product Ideas

Funnel Reports - Adding "Number Of Total Times the Feature/Event was used" conditionNo Status

Hello everyone,Consider some usual feature adoption funnel:Exposed to the feature Activated feature usage Recognized the value of this feature Adopted the featureWith the current options we have in Gainsight PX for funnel reports, we don’t see an elegant way of creating this kind of adoption funnel. There are two usual ways of defining what it means that “the user adopted the feature” -  either by counting the number of times this feature was used by the user or considering that the feature was adopted only if the user uses it over a longer period of time.In other words, there are two main options for setting up conditions on features and custom events that are missing here:the option to set the number of total times that the feature or custom event was used/triggered (greater then x, equal to x...) the option to set up a condition on the time interval when this feature was used - for example, in the “adopted stage” of the funnel (last stage) we should find only the users which trigger

3
skalle
Gainsight Employee: Rookie
10 months ago
Julie-Pinto
Veteran Rookie
Julie-PintoVeteran Rookie
shared in PX Product Ideas

Allow rounded overlay corners in a guide engagementPlanned

Pretty straightforward, I just want the ability to customize the corner radius of the overlay highlight for guide tooltips. Like so:  

4
Julie-Pinto
Veteran Rookie
1 year ago
S
shiraakRegistered User
shared in PX Product Ideas

Add condition for step completion for an onboarding engagement.Acknowledged

We're trying to build an onboarding checklist, where each onboarding step could be marked as completed based on a condition.For example, if one of the onboarding steps is “install an agent”, we’d like to be able to check the number of agents installed for the user (via a predefined “installation” custom event), and if the number of agents installed is 0, we’ll show the onboarding step as uncompleted and it will only be marked completed once the user finishes the flow. However,  if the number of installed agents is MORE than 0 when the user first logs in, then the onboarding step will be shown as completed from the get go, without the user needing to complete the step (because they’ve already fulfilled the condition). Note that this is different from defining the audience, since here it’s a condition for marking as completed, not a condition for showing the engagement in the first place.

2
skalle
Gainsight Employee: Rookie
1 year ago
S
shiraakRegistered User
shared in PX Product Ideas

Use product tree values when mapping engagementsNo Status

Currently we can’t access the product mapper tree values while mapping steps in engagements. It would be very helpful to have a way to reuse the already defined product features/events, rather than needing to redefine the same things using CSS selectors in-app.

2
skalle
Gainsight Employee: Rookie
1 year ago
C
Shoshin
chunmeiluShoshin
shared in PX Product Ideas

New labelPlanned

We have use cases where we would like to tag a “New” labelnext to some UI elements to raise attention to new features being introduced. This label will be persist until the guide is removed. However we can’t achieve this behavior as Navigation Bar section requires it does something (navigate to the next step or redirect). Please consider to add an option to do nothing in the dialog below  

3
skalle
Gainsight Employee: Rookie
11 months ago
C
Shoshin
chunmeiluShoshin
shared in PX Product Ideas

Text badge supportAcknowledged

In addition to icon badge we have many use cases where a guide is launched from a text badge. Since text badge is not supported we tried to work around this limitation by creating a tooltip guide which hide all navigations and use a custom button to overlay on top of Next button in order to mimic text badge behavior. But we still can’t hide the triangle/caret from the tooltip step/engagement guide to match our design.  Please consider to add text badge support. 

6
C
Shoshin
28 days ago
C
Shoshin
chunmeiluShoshin
shared in PX Product Ideas

Custom button API to close/navigate a guideAcknowledged

Often we need to create custom buttons to close or navigate a guide as built-in buttons don’t fit in our design or can’t be customized to the level as needed. However with custom buttons we don’t have API to take standard actions such as close the engagement or navigate to the Previous/Next steps in the guide.  There are existing tips/workaround to close a Dialog engagement but the same tip doesn’t work for Guide engagement.  

3
skalle
Gainsight Employee: Rookie
7 months ago
C
Shoshin
chunmeiluShoshin
shared in PX Product Ideas

Ability to trigger a survey engagement via badge or other engagementAcknowledged

In many cases we want to launch survey engagements in a less intrusive way via badge or other engagement. For example from a tooltip step which embeds a button for users to click to launch the survey guide. 

7
skalle
Gainsight Employee: Rookie
9 months ago
C
Shoshin
chunmeiluShoshin
shared in PX Product Ideas

Access to global css for high level visual customizationPlanned

Gainsight supports css on guide and template levels. However there are multiple css selectors that are not accessible or can’t be customized, for example, 1) triangle (which points to the aligned element) from the engagement guide takes the background color and can’t be hidden using css (No. it doesn’t take transparent color as background); 2) a drop shadow on .apt-guide-popup level remains visible and can’t be customized even after turning off shadow in Settings.  There are also css attributes that are cross templates (e.g., font-family, default text/link color) which need to be set/repeated in every template. Having capability to access/customize global css would help solving these limitations.  

8
M
Shoshin
1 month ago
alextran
Veteran Rookie
alextranVeteran Rookie
shared in PX Product Ideas

Include "Allow Contact Me" section in Survey Performance CSV ExportNo Status

When exporting results for Survey Performance, the “Allow Contact Me” field does not show there. This would be helpful/efficient when trying to disperse the survey results to other teams to reach out to customers.  

2
richa_bala
Gainsight Employee: Rookie
1 year ago
JPKelliher
Team Captain
JPKelliherTeam Captain
shared in PX Product Ideas

XLIFF Replacement of Default Language "en"No Status

Here is the use case. We have a standard engagement for system disruption. This engagement has about 75 total characters. When there is an issue, this engagement receives an XLIFF file with details on the disruption AND then an ACTIVE API call to launch the engagement.  Our issue management system sends out an SMS notification, email notification, and API notification  to multiple users and system. However, the Gainsight PX API errors out when importing ANY XLIFF file with a target language that includes the trunk of the default language at creation. This means we can update the message for EVERY OTHER language but the default language set at creation of the engagement.Allowance for XLIFF replacement of the default language, would allow for easy update to the context of the engagement without having to rebuild an engagement for each new message. A workaround has been to change the default language to an obscure language, create the template, and then change the default back to en, zh,

1
sai_ram
Grand Slammer
1 year ago

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