PX Product Ideas

PX Product Ideas

  • 642 Posts
  • 1,408 Replies

642 Posts

B
Shoshin
burtyishShoshin
shared in PX Product Ideas

Feature request: [Engagement audience] Disabled rule without deleting itNo Status

I’d like to have the ability to disable an audience rule without deleting it. Use case: 1. I have an engagement with many audience rules (e.g. user segment, previous engagements). 2. I want to test it on our staging environment. 3. I don’t want to delete the carefully crafted rules, but I do want to trigger it on staging for testing purposes. As it is now, I’d have to delete/change the rules so the engagement will be triggered and then I’d have to restore those rules after testing before launching.    

3
Julie-Pinto
Veteran Rookie
1 year ago
jim_barker
Shoshin
jim_barkerShoshin
shared in PX Product Ideas

Px Authentication for S3Acknowledged

We have a need to more tightly control the access to the S3 bucket for data flowing from Px.  This is due to Security demands.  A single token is not appropriate for this type of data, need more SAML capabilities.  Contact me for customer details.

1
sai_ram
ACE
1 year ago
cjacksonfe
Gainsight Rookie
cjacksonfeGainsight Rookie
shared in PX Product Ideas

Retention Analysis DrilldownUnder Consideration

Hello, recently I demoed the Rentention Analysis report to an E level group, and they brought up the idea that it would be beneficial to see the users in the specific weeks as a drilldown. For example, within this set:  We’d like to see the users themselves that fell into that week, to further identify other traits they may share. Is that possible, and I’m just missing a function?

5
C
Gainsight Employee: Rookie
2 months ago
shireesha_reddy
Veteran Rookie
shireesha_reddyVeteran Rookie
shared in PX Product Ideas

Ability to send the Survey performance through email automatically.Acknowledged

Currently in PX,  We have the ability to send the reports automatically (weekly/daily) through emails, But this option is limited to only few features. Here is the image, If we add the custom reports also, it is limiting to only Adoption analytics. We cannot add the survey performance or the Email performance as reports. So it would be helpful if we have the ability to add the survey performances also.  

1
alextran
Veteran Rookie
1 year ago
S
Gainsight Rookie
SusanneGainsight Rookie
shared in PX Product Ideas

Knowledge Center Bot: Allow use of custom iconsAcknowledged

We would like to use our own icons on the Knowledge Center Bot tabs and in front of the engagement entries in the list. Using custom iconswould contribute to making the Knowledge Center Bot really part of the user interface.

1
angelo
Gainsight Rookie
1 year ago
shireesha_reddy
Veteran Rookie
shireesha_reddyVeteran Rookie
shared in PX Product Ideas

Different "Email Forwarding" addresses per each labelPlanned

Can we set different "Email forwarding" addresses per each label? For eg, Can we report issue seperately to Zendesk and feature requests to product team by setting the email forwarding addresses.

3
willpatterson
Gainsight Rookie
1 year ago
shireesha_reddy
Veteran Rookie
shireesha_reddyVeteran Rookie
shared in PX Product Ideas

Clone KC Bot (Knowledge centre bot) to other ProductNot Planned

Hi Everyone, With one of our latest releases in PX, we have got the option to clone the KC Bot. But we can only clone the KC bot to the same product on which it was designed, that means we cannot clone the the KC bot to other products. It would be really helpful and will reduce a lot of manual work if we can clone the KC bot to other product as well.   Thanks, Shireesha.

5
M
Gainsight Rookie
6 days ago
heilun
heilun
shared in PX Product Ideas

Better definition of Active UsersAcknowledged

Currently Active users are those who was seen at least once in the last 7 days is really not how we (and I'm sure many other customers) as Active. I wish that there is more sophisticated filterings such as: Last seen at least x days out of the last x days, or number of visit in the last x days is greater than x. The number of visit in the last x days is greater than x seems doable since that data is captured in PX already:

3
K
11 months ago
S
Gainsight Employee: Rookie
srinivas myakalaGainsight Employee: Rookie
shared in PX Product Ideas

Ability to change font style/size of the text in speech bubble of the KC BotAcknowledged

Posting this on behalf of customer:Currently, we cannot change the font styles/size of the text in the speech bubble of the KC Bot. It would be great if we have this functionality to adjust the text in the speech bubble as per requirement. Thanks.

5
angelo
Gainsight Rookie
1 year ago
S
Gainsight Employee: Rookie
srinivas myakalaGainsight Employee: Rookie
shared in PX Product Ideas

Increase CSV export limit in adoption analyticsNo Status

Posting on behalf of customer:It would be great if we could increase the CSV export limit(currently 10K) in adoption analytics to a higher value. Currently, when ever we have have more that 10K records to be exported we are having to reduce the timeframe to accommodate the export limit.

0
S
Gainsight Employee: Rookie
7 months ago
shireesha_reddy
Veteran Rookie
shireesha_reddyVeteran Rookie
shared in PX Product Ideas

Auto-Update the subject line with Feedback Type in KC bot.No Status

In PX, Currently We have a option to submit the feedback from Knowledge centre Bot. We can submit different feedbacks like, Issue, Feature request, General Feedback, Other.    When we submit the feedback the admin will receive the feedback with the Subject line of Product Feedback. If the user links the KC bot with Zendesk, It will also create a ticket with the subject as Product feedback.     And in the description field issue type will be displayed.   So If we can link this Type of Issue to Subject line, And instead of Product feedback, If we can display the type of the issue directly, It will be really helpful to understand Feedbacks Easily. And this will also help to sort Feedbacks Effectively. Example Subject line would be like this, “General_Feedback: Test”   Thanks, Shireesha.

1
shireesha_reddy
Veteran Rookie
2 years ago
D
Veteran Rookie
dorian_cudinaVeteran Rookie
shared in PX Product Ideas

Export PX Users With a Specific Permission LevelAcknowledged

Hello everyone,It would be convenient if we would have a way to export a list of all our employees with access to PX and with a specific level of permissions. For example, if we would have a “button” to export all our employees with “Manager permission” for Product Mapper. In the current setup, we would need to click on each and every user to check his/her permission levels and then write it down in a list somewhere on the side.This can be especially useful in case that our PX Admins notice some critical changes which were not planned by them - so they need to investigate who made these changes, why and what else was changed by the same user.

3
skalle
Gainsight Employee: Rookie
7 months ago
Jef Vanlaer
Champion
Jef VanlaerChampion
shared in PX Product Ideas

Number of sessions/visits available for filters in retention analysisNo Status

In our retention analysis, we would like to focus on those users who used the software at least 3 times (to exclude those that log in once to see what it is). However, the number of sessions/visits is not available as a filter in the retention analysis. This would be a nice small enhancement in my opinion.

2
Jef Vanlaer
Champion
2 years ago
jim_barker
Shoshin
jim_barkerShoshin
shared in PX Product Ideas

S3 Integration - Px ImprovementsImplemented

We have a need to be able to have increased control of what S3 files are generated coming out of Px.  We need to be able to turn on/off files to limit what data flows and just create the files that are required.  This is due to data security demands, and is critical.    Contact me for customer details.

3
R
Gainsight Rookie
1 year ago
L
Lake1211Gainsight Community new member
shared in PX Product Ideas

Integrated Articles ReportingNo Status

Currently, reporting on integrated articles in the Knowledge Center Bot can only be accessed via the UI.  It requires the user to drill down into each individual article to capture which users/accounts actually viewed the articles.Are there any plans on adding integrated article views to the AWS3 reporting or having it accessible via an API call?   Adding this feature would be huge time saver for our team.

2
angelo
Gainsight Rookie
1 year ago
michael_sweeney
Veteran Rookie
michael_sweeneyVeteran Rookie
shared in PX Product Ideas

PX Integration with SFDC SandboxPlanned

Hi Team, I am reaching out after a recent discussion with a customer. Customer would like to connect PX to a sandbox salesforce environment.   UseCase: Need to Connect the PX with Salesforce Sandbox.   Existing Design: As of now this is not supported and the only integration is with salesforce production.   Can we expect in the near future to be able to connect to a sandbox environment?   Thanks Mike

2
L
1 year ago
A
Gainsight Rookie
adrienne_longGainsight Rookie
shared in PX Product Ideas

Knowledge Center Bot Font CustomizationUnder Consideration

For our use case we really want more customization. For starters we would like to be able to customize the font setting in the knowledge bot to better fit with the rest of our portal. It looks a little strange to have our knowledge center bot and engagements in a different font from everything else.

5
P
9 months ago
Julie-Pinto
Veteran Rookie
Julie-PintoVeteran Rookie
shared in PX Product Ideas

Dark mode for PXAcknowledged

I would love PX even more if there were a native dark mode. Staring at light UIs for hours on end can be a strain!

4
angelo
Gainsight Rookie
1 year ago
A
Gainsight Rookie
ag543Gainsight Rookie
shared in PX Product Ideas

Knowledge Center Analytics - Include Web LinksAcknowledged

Please include web links in the analytics for the knowledge center. We would like to see how many users click the link for our online help. As a bonus, it would be nice to see which URL they are on when they click it. 

1
L
Gainsight Rookie
3 months ago
alb
Veteran Rookie
albVeteran Rookie
shared in PX Product Ideas

Additional Throttling OptionsAcknowledged

Hi folks, The throttling concept is great in the Settings → Engagments part of PX, but it could be a lot more functional.   What I would *like* to do is set up the following rules for the 3 types of engagements we currently have: Welcome Guides - no restrictions, fire when applicable Notifications - no restrictions, fire when applicable. Surveys - Restrict to 120 days between surveys.  Restrict to 3 days between other engagements.  We will have 10+ surveys constantly trickling data in. This gives me the ability to limit surveys once a quarter per user and never more than 4 in a year, to give them a little breathing room (but not too much) between surveys and other engagements, and not restrict anything mission critical.   We can’t do that today, so I’m stuck with: Welcome Guides - no restrictions, fire when applicable. Notifications - no restrictions, fire when applicable. Surveys - Restrict to 14 days between any engagement so we don’t overwhelm a user with surveys. Whenever a global

1
angelo
Gainsight Rookie
2 years ago
kate_green
Champion
kate_greenChampion
shared in PX Product Ideas

Use Survey Response To Update Attribute in PXAcknowledged

My customers often want to survey their users in order to have them self-select certain attributes.  It would be great to be able to map their responses back to the User or Account attribute fields in PX.  For example, “What describes your level of experience with XYZ” and then write the value “Beginner” back to the User Custom Attribute “Experience Level”.

1
link_black
Gainsight Employee: MVP
1 year ago
R
Gainsight Employee: Rookie
rketharajuGainsight Employee: Rookie
shared in PX Product Ideas

Ability to set an expiration date for an articleAcknowledged

As an administrator, I want to set an expiration date for an article and know this will fall off automatically when I tell it to. Today, I have to set a reminder in Slack or in Outlook to remind myself to remove it (or just come across it later in the future sometime). This is a nice-to-have feature and will simply help with bot content management. This request should considered for a guided tours as well.

4
skalle
Gainsight Employee: Rookie
10 months ago
J
juljohnsGainsight Community new member
shared in PX Product Ideas

Attach image or video to issue ticketAcknowledged

Hi, I have to submit several issue tickets per month. It’s always easier to communicate the problem is I can include images or a screencast. However, there is no option to include an attachment on issue tickets. I can add an image or screencast once Gainsight has responded to my ticket via email, but this is inefficient - please make it possible to attach images and videos to the original ticket.

1
link_black
Gainsight Employee: MVP
1 year ago
ajrufer
Gainsight Rookie
ajruferGainsight Rookie
shared in PX Product Ideas

Review data for more than 6 months at a timePlanned

In PX, I’ve only found a way to evaluate data at 6 months at a time. I would like to be able to extend this to at least a year if not more. I find the restriction makes evaluating data much more difficult.

2
skalle
Gainsight Employee: Rookie
11 months ago
myoung
myoungGainsight Community new member
shared in PX Product Ideas

Default Date Range SettingAcknowledged

In PX, by default, reports show the prior 7 days.  I’m usually interested in look at the prior 30 days (as our application is more of a WAU app than a DAU app), and would like the ability to set the default date range to a longer period.

1
peppe
Veteran Rookie
1 year ago

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