PX Product Ideas

PX Product Ideas

  • 642 Posts
  • 1,408 Replies

642 Posts

shireesha_reddy
Veteran Rookie
shireesha_reddyVeteran Rookie
shared in PX Product Ideas

Control over Knowledge Centre Bot PositionImplemented

USE CASE: Currently in PX, when we launch the Knowledge Centre Bot, it will be displayed at the “Right/Left bottom corner” of the application. And we don’t have the ability to control the position of the Bot. We can set it to either right or left bottom. It would be better if we have the ability to locate it relative to any side of the browser both in x and y. This would give users the ability to put it where there is room for it. Some of the applications may have some important field at that place and if we launch the Bot, it might show up on the important information. Which is annoying for the user while using the application because there is no way that they can scroll away the Bot. So it would be really awesome if we have more control over changing the position of the Bot.  **It would be more helpful if we can provide the drag-down option also.   Thanks, Shireesha.

3
H
Gainsight Rookie
2 years ago
H
Gainsight Rookie
hilaGainsight Rookie
shared in PX Product Ideas

Bot - ability to change the text 'read more'No Status

Recently we are working to enable PX bot in our app, and want to lead users to our video training instead of the KB article. The text ‘read more’ is hard text and can’t be changed. It would be great to have the option to change this text. i.e. watch the video…. learn more…. etc. For our use case, read more… doesn’t work. Thanks 

3
H
Gainsight Rookie
2 years ago
B
Shoshin
burtyishShoshin
shared in PX Product Ideas

Feature request: [Engagement audience] Disabled rule without deleting itNo Status

I’d like to have the ability to disable an audience rule without deleting it. Use case: 1. I have an engagement with many audience rules (e.g. user segment, previous engagements). 2. I want to test it on our staging environment. 3. I don’t want to delete the carefully crafted rules, but I do want to trigger it on staging for testing purposes. As it is now, I’d have to delete/change the rules so the engagement will be triggered and then I’d have to restore those rules after testing before launching.    

3
Julie-Pinto
Veteran Rookie
1 year ago
alb
Veteran Rookie
albVeteran Rookie
shared in PX Product Ideas

User Roles for API AccessWorkaround Available

Problem: The only way to grant PX API access to an engineer is to give them 100% Admin control over everything in the platform.  I love engineers (used to be one) but come on...I don’t trust them that much.   Solution: Add role-based controls for API access.  Please make sure read-only is an option vs. read-write.

3
sai_ram
ACE
2 years ago
alb
Veteran Rookie
albVeteran Rookie
shared in PX Product Ideas

What happened to "vs previous timeframe" in active user widget?Partially Fixed

Y’all changed a vital chart, and actually removed important information and did not replace it. This is a monthly chart.  You used to show how this chart looked vs. the previous equal timeframe.  That is now gone.  I’m not sure I care about these new values, and they’re organized oddly.  Aside from missing data, I have to think far more than I should every time I look at this thing.     Sunday is down 88% since last Monday?  Well no kidding.  Show me change vs. equal day of week.  Show me change vs. previous 7 days.   GIve me something like this.    

3
J
Gainsight Rookie
2 years ago
ajrufer
Gainsight Rookie
ajruferGainsight Rookie
shared in PX Product Ideas

Track changes made to an engagement in analyticsAcknowledged

Our team found that there was some significant dropoff after one of our engagements in an onboarding series. We made a few copy changes to see if that would make a difference. I would love to be able to flag a date in our analytics view for that engagement to show where we made a change. This would help us attribute any differences in user behavior to a specific change we made to the engagement.

3
harshibanka
Gainsight Employee: Veteran Rookie
2 years ago
shireesha_reddy
Veteran Rookie
shireesha_reddyVeteran Rookie
shared in PX Product Ideas

Different "Email Forwarding" addresses per each labelPlanned

Can we set different "Email forwarding" addresses per each label? For eg, Can we report issue seperately to Zendesk and feature requests to product team by setting the email forwarding addresses.

3
willpatterson
Gainsight Rookie
1 year ago
heilun
heilun
shared in PX Product Ideas

Better definition of Active UsersAcknowledged

Currently Active users are those who was seen at least once in the last 7 days is really not how we (and I'm sure many other customers) as Active. I wish that there is more sophisticated filterings such as: Last seen at least x days out of the last x days, or number of visit in the last x days is greater than x. The number of visit in the last x days is greater than x seems doable since that data is captured in PX already:

3
K
11 months ago
ikranjcec
Gainsight Rookie
ikranjcecGainsight Rookie
shared in PX Product Ideas

PX + Slack integrationNo Status

Hi, we enabled PX + Slack integration, to receive real time notifications when we receive NPS or CES score. As an idea, it would be awesome to filter what notifications to receive - e.g. only detractors for NPS, or only ones that gave 1-3 score, or for feedback to fw only issue type. [url=https://community.gainsight.com/users/link_black]@link_black[/url] [url=https://community.gainsight.com/users/mickey]@mickey[/url]

3
J
18 days ago
jared2095
Gainsight Rookie
jared2095Gainsight Rookie
shared in PX Product Ideas

Button hover colorWorkaround Available

I’d like the option in Engagements to edit the hover state for buttons. Specifically, edit the background color, border color, and font/text color.

3
kate_green
Champion
1 year ago
jp_lingamaneni
Gainsight Employee: Shoshin
jp_lingamaneniGainsight Employee: Shoshin
shared in PX Product Ideas

Hide user details from PX usage reportsAcknowledged

Daily/weekly usage reports that gets sent to PX users includes sensitive information like name, email address. Allow admins the ability to hide this information from usage reports.  

3
A
Gainsight Rookie
1 year ago
S
Shoshin
SundeepShoshin
shared in PX Product Ideas

Ability to view the data of more than 6 months in analyticsWorkaround Available

Use case : Currently in PX we are able to access analytics data only for 6 months, as the customers are growing it would be really great if they can access more than 6 months data, Customers are sometimes frustrated when they cannot view the complete data.          

3
skalle
Gainsight Employee: Rookie
7 months ago
S
Shoshin
SundeepShoshin
shared in PX Product Ideas

Add Custom Event properties to PX S3 export filesAcknowledged

Use Case : In the current functionality we have option to export Custom Events data to S3 but we do not get all the properties available after exporting, It would really helpful for the customers if they could also see all the properties for eg: when they are exporting custom event data they should get all the information regarding the custom event properties which they setup.    

3
S
Shoshin
2 years ago
cjacksonfe
Gainsight Rookie
cjacksonfeGainsight Rookie
shared in PX Product Ideas

Product Mapper - Backfill StatusAcknowledged

First off, the backfill idea is the coolest thing I've seen since, well, I can't think of a comparable connotation of awesomeness, but you get the idea. Could you all implement some type of status on it, however? A percentage of completion, or something, would be immensely helpful in determining two things for me, 1, based on x number of events we should expect y timeframe for results, and when it's actually complete without having to keep refreshing and going back into the product mapper list to see if the orange dot is still there.

3
jared2095
Gainsight Rookie
1 year ago
michael_sweeney
Veteran Rookie
michael_sweeneyVeteran Rookie
shared in PX Product Ideas

Default new Dashboards to PrivateWorkaround Available

Posting on Behalf of a customer here.   Currently whenever someone in the company creates a test dashboard it's instantly being showed publicly to all users and it leads to confusion and a clutter of dashboards for everyone in the company.   Also when companies are sensitive to who sees what dashboards, it is easy to be unaware of what material is showing in dashboards upon creation.   Suggestion would be to have dashboards private by default and then made public or shared with team members.     -Mike    

3
C
Gainsight Employee: Rookie
1 year ago
A
avinashthorthiGainsight Community new member
shared in PX Product Ideas

Faster Email engagement scheduler with higher frequencyNot Planned

Hi team and @alextran , It would be better to serve the customers if we have the time gap in sending the emails using the engagements to the end users in our PX. As of now the time gap for sending the emails is few hours roughly 4 hours.  We had come across scenarios where the customer wants to send the emails automatically after the audience have been qualified and the engagement has been launched. Can we improve the email scheduler in this regard which would be of great help to our customers depending on their business requirements. thanks,Avinash.

3
skalle
Gainsight Employee: Rookie
11 months ago
shireesha_reddy
Veteran Rookie
shireesha_reddyVeteran Rookie
shared in PX Product Ideas

Adding filters to Engagement Analytics (In-App Performance)Acknowledged

Currently in Analytics (Engagement performances), "Add filters" options is limited to only "Survey performance". Can we make this feature(add filters) available for "In-App performance" also. If we want to apply features, we can add widget in dashboard of particular engagement,but the downside is It will display only one graph. Having a filter at the In-App performance would be helpful to take out the non-applicable users in the numbers of who viewed the individual slides in the slider.

3
L
21 days ago
A
andrew_kwaGainsight Community new member
shared in PX Product Ideas

Audience rules for engagements in Knowledge Center BotImplemented

If we are able to specify audience rules for the engagements in Knowledge Center Bot, then we are able to serve engagements that are targeted at specific users. We could target users by using account ID, account name, segments, etc. This eliminates the need to create and maintain multiple KC Bots with different content for different customers.   Perhaps it could be 2 new tabs in the Engagement Audience Rules as seen below?    

3
angelo
Gainsight Rookie
1 year ago
adamrz
Gainsight Rookie
adamrzGainsight Rookie
shared in PX Product Ideas

Duplicate features/rules in the Product MapperNo Status

In the Product Mapping process we often have existing rules or features we want to duplicate but with just a couple of tweaks.   For example, here is a feature that captures pageviews across various, similar pages: I’d love to create a feature similar to this, but with a UI element tagged on it. To accomplish this right now I have to open two browser windows and copy paste all the URLs into the new feature.   Can we get a “duplicate” button for a feature or rule that will simply let us duplicate it and, ideally, update the type, i.e. from URL rule, to “Tag UI element”?

3
R
1 year ago
Jef Vanlaer
Champion
Jef VanlaerChampion
shared in PX Product Ideas

Start knowledge bot from custom button or linkPlanned

We'd like to implement the Knowledge Center Bot for our users to start PX tours at their liking. However, the KC button is always covering crucial functionality on our application. It would be nice if we could open the KC bot via a link, so we can add our own custom button in the application for users to open the bot or embed it in our existing Help Center.

3
Jef Vanlaer
Champion
2 years ago
Jef Vanlaer
Champion
Jef VanlaerChampion
shared in PX Product Ideas

Calculation of custom adoption metricsNo Status

It would be nice to be able to calculate and trend custom adoption metrics in PX (both global, per account and even per user), for example The percentage of users using a group of selected features (to see what percentage of users uses basic, advanced or expert functionality). The ratio of advanced feature events vs. other selected or all events Being able to calculate this per account and, for example, plot advanced feature usage vs. usage frequency would provide an interesting overview of the accounts for segmenting (e.g., accounts with high usage frequency and high adoption of advanced features vs. low usage frequency but high advanced feature adoption) A similar representation on the user level would allow selecting power users or targeting selected users by campaigns to either increase usage frequency or advanced feature adoption.

3
D
Veteran Rookie
8 months ago
J
Gainsight Rookie
jaap_groenGainsight Rookie
shared in PX Product Ideas

Dynamic Checklists/Progress Bar engagement typeNo Status

We're looking for a way to integrate gamification elements into our PX onboarding flow, and checklists and progress bars generally work very well for this.Although the KC Bot will show a checked box for every engagement a user completed, we would like to incorporate this more prominently into our engagements that we show to new users only.Ideally, there would be a engagment type that creates a checklist based on a selection of existing engagments and shows a progress bar that changes with completion of the selected engagments. Clicking on engagements in the list will close the checklist and trigger the selected engagements.  This is an example I found: 

3
C
Shoshin
2 months ago
alextran
Veteran Rookie
alextranVeteran Rookie
shared in PX Product Ideas

Suggested Product Mapper - Bulk BackfillNot Planned

Posting on behalf of a current PX customer. The new suggested mode is pretty accurate in analyzing the code well and creating an intuitive hierarchy. It also saves a lot of time and effort from manual mapping. Something great in addition is a way to automate backfilling, or at least bulk backfilling. It can be time-consuming to manually backfill each feature.

3
harshibanka
Gainsight Employee: Veteran Rookie
2 years ago
Julie-Pinto
Veteran Rookie
Julie-PintoVeteran Rookie
shared in PX Product Ideas

Ability to filter any report/widget by number of visitsResponse from Customer

Posting on behalf of a customer:    In Audience and Account Explorer, you can see the number of visits per account and per user.  As a user, I would like the ability to filter any report or widget by the number of visits. For example, I may not want to target a user who has only been to the product once. Right now, I can sort Audience and Account Explorer by visits, but I cannot filter.  There is another similar request that is focused specifically on Retention Analysis. 

3
shireesha_reddy
Veteran Rookie
2 years ago
shireesha_reddy
Veteran Rookie
shireesha_reddyVeteran Rookie
shared in PX Product Ideas

Allow Metropolis or Helvetica Font in PXWorkaround Available

posting on behalf of customer,   In PX, We knew there are different font families and styles we can use in customisation. Can we add Metropolis or Helvetica as an additional fonts in PX. These will be helpful for customer to customise their Engagements more effectively.   Thanks, Shireesha

3
S
Gainsight Employee: Rookie
2 years ago

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