PX Product Ideas
PX Product Ideas
- 641 Posts
- 1,406 Replies
Hi All, I dont know if it is just me, but the surveys within Gainsight PX are quite bland? within the realms of what we use PX for, we tend to do some quite eye-catching engagements and the survey’s look a bit poor in comparison. I’ve pasted some examples below of what I think could look nicer:
KC Bot Improvements - one click access to Articles/Videos and targeted Feedback Category email forwardingImplemented
Posting on behalf of a customer… It would be great if users would have one click access to Articles/Videos. Currently, there is a two step process to click on the Article/Video option, then click on the “Read More...” link. See below: It would also be great if each Feedback Category could be sent to a separate forwarding address. For example: Issue → Support team Feature request - > Product team General Feedback / Other → only stored in PX Feedback Analytics sending feedback "categories" to different email addresses.
The Slack integration doesn't have a previewUnder Consideration
I was expecting the Slack messages to have the format that can be seen in the screenshot here: But what I see is just links to Gainsight:How do I enable the full preview in Slack?I should clarify that my engagement named “Feedback widget” is a Multi-Question Survey with one question.Thank you!
Posting on behalf of a customer:Currently, we can add articles present in the knowledge bases we integrate, and to redirect users to custom article(not in knowledge base) we have to put the target URL in an engagement and add that in KCB, but it would be very helpful if we could add custom articles as a hyperlink in the onboarding tab of the KC Bot.This would allow user to simply click on the text(hyperlink) to land them on the custom article.
Posting on behalf of customer:It would be great if we could increase the CSV export limit(currently 10K) in adoption analytics to a higher value. Currently, when ever we have have more that 10K records to be exported we are having to reduce the timeframe to accommodate the export limit.
Export PX Users With a Specific Permission LevelAcknowledged
Hello everyone,It would be convenient if we would have a way to export a list of all our employees with access to PX and with a specific level of permissions. For example, if we would have a “button” to export all our employees with “Manager permission” for Product Mapper. In the current setup, we would need to click on each and every user to check his/her permission levels and then write it down in a list somewhere on the side.This can be especially useful in case that our PX Admins notice some critical changes which were not planned by them - so they need to investigate who made these changes, why and what else was changed by the same user.
Ability to view the data of more than 6 months in analyticsWorkaround Available
Use case : Currently in PX we are able to access analytics data only for 6 months, as the customers are growing it would be really great if they can access more than 6 months data, Customers are sometimes frustrated when they cannot view the complete data.
Hi team, We’d like to have the ability to designate a preferred slack channel per engagement, so that eg all of our NPS surveys can be sent to an nps channel, all of our CES surveys can be sent to a ces channel, and so on.Currently the PX Slack integration is all or nothing - so with the integration on for survey responses/feedback, all responses to any survey/feedback engagement are dumped into a single slack channel. This becomes very messy to manage when you want to have different survey engagements running at any given time, and where surveys differ in relevancy across the staff who would be monitoring them in Slack. Cheers, A
We have several engagements live at once, would like to be able to view in what order a user sees them. Like on average in what order and how long in between a user goes through our “flow” of the engagements. Right now we have different audience rules in combination with throttling/priority rules for several engagemangets, but it’s very difficult to know if we have created the flow of engagements we had in mind to begin with or if we’ve made any mistakes when it comes to logic/order etc.We monitor dashboards, the analytics and the admin console to see if anything looks suspicious/wrong, but would be very helpful to have one solid view of this.
If you to into User Management and select a single user, the UI makes it look like I can’t change a name or email, and I can’t. However, it also looks like I can’t change the permission level (Full Administrative and Selected Permissions), and I can. This bad selection of states is present across the entire app. You really need to do a review and fix the UI so that it is clear what I can change and what I cannot.
Segment Funnels by ProductAcknowledged
When I go to the Funnel view, I see the funnels across all the products. However, when I create a new funnel, I can only choose features for the product I had selected in the screen before. There are two stories here, but the UI doesn’t support either. As a product owner of a single product, I want the funnel view to have only the funnels for the product I am in charge of so that I can only worry about my product. As a product manager of many products, I want to create a funnel that can have features across multiple products so that I can see how my customers use the entire platform.
As a product manager, I want my cohorts to include any user that completed a visit so that I can see how ongoing development is improving the retention of those customers. I’m having difficulty using the Retention Analysis because the cohorts are always filtered down to just the first time users. While this is useful on it’s own, it does not give me a picture of how well my ongoing development is going. Let’s say that the 1 week retention rate of a particular feature is 20% for all customers. I interpret this as there isn’t a lot of value for a user to visit it once a week. I decide that I want to invest some development time in this feature, I use some of the other gainsight tools such as a funnel to determine where I am seeing dropoffs, and I do some customer interviews. Because I don’t have the current users of that feature, I won’t know if I have increased the value for the current customers.
It would be nice to be able to calculate and trend custom adoption metrics in PX (both global, per account and even per user), for example The percentage of users using a group of selected features (to see what percentage of users uses basic, advanced or expert functionality). The ratio of advanced feature events vs. other selected or all events Being able to calculate this per account and, for example, plot advanced feature usage vs. usage frequency would provide an interesting overview of the accounts for segmenting (e.g., accounts with high usage frequency and high adoption of advanced features vs. low usage frequency but high advanced feature adoption) A similar representation on the user level would allow selecting power users or targeting selected users by campaigns to either increase usage frequency or advanced feature adoption.
Exclude Features or Modules from Path AnalyzerPartially Fixed
Is there a filter that can be applied to exclude certain features or modules from the path analyzer report? We have a large number of custom events that are mapped that are rendering in the Path Analyzer report that I’d like to exclude, but once selected I cannot see a way that would logically exclude the module or feature itself.
Posting on behalf of a couple customers… It would be great if one could filter out (exclude) specific features or modules from the Path Analyzer report to make it easier to use and provide better insights. Use cases: #1 - We have a large number of custom events that are mapped that are rendering in the Path Analyzer report that I’d like to exclude, but once selected I cannot see a way that would logically exclude the module or feature itself. #2 - In our case, we have plenty of Custom Events triggering with dozens of attributes and I have to create Features from these attributes so that I can keep track of our feature adoption (our app features are tracked as a Custom Event attributes) in the Analytics → Features → Adoption module.But if I create a lot of Features in the PX then I’ll clutter the Path Analyzer and won’t see clearly what’s the exact path of our users through the app. Not all features are equally important that I want them to see in the Path Analyzer, however, they are im
Create User Cohorts from Generated Charts (Amplitude's Microscope Feature)Under Consideration
Hi everyone,Our suggestion is to add features which would make the charts from the Analytics part of PX more useful and interactive. One of the most valuable features would be adding the option to click a “Create Cohort” button or at least a “Download the list of users and their attributes” button when hovering on a chart.To be more precise, what we are mainly missing in PX Analytics is something like Amplitude’s Microscope feature. The above described would look like this: And additional information about the mentioned feature can be found on the following page:https://help.amplitude.com/hc/en-us/articles/236032527-Microscope
Expand all modules in the Product MapAcknowledged
I’m currently reviewing a very large product map, with 50 + modules and sub-modules. The person who built this Product Map has added page view features to all of the modules and sub-modules, along with a few click events here and there. My goal is to find a click event in this Product Map, but I’m not sure which module has click events. I don’t know the names of any of the click events, so can’t just use the search bar to locate them. In order to find one of these click events, I have to expand each module, and then open the sub-modules inside, and then open the sub-modules inside that sub-module, and so on. It’s pretty slow-going. It would therefore be fantastic if there were a single ‘Expand all’ button that I could click to expand all of the modules and sub-modules in the Product Map. This would allow me to easily scroll through the Product Map and look at all of the features inside it without 50 + clicks.
Search by engagement IDPlanned
Hi, We would really appreciate if we could search by engagement ID. The files we export via the localization export/import API contain the engagement ID in their file name.But there is no way to find these IDs in PX. Use case: After importing the translated texts via API, we always check whether everything is fine. If, for instance, we find an error in a translated file and want to correct it in PX, we cannot see which engagement the localized file corresponds to. Clicking through all the engagements with all their localizations is not an option.Thank you very much.Best regards,Katharina
Export user activityResponse from Customer
It would be great to able to generate a raw export of all events from all users in a given account.For example, if an account has 17 users, I would like to export an aggregate list of the “Recent Activity” in one long list for all 17 users.This would make it easy to do some Excel post-processing to analyze patterns in a given customer context.
Filter data to first X daysNo Status
We’d like the ability to look at what customers are doing in their first 7, 15, 30 days (examples) to help better understand feature adoption. We haven’t found an elegant way to be able to look at every users’ first X number of days. The only workaround was to look at a specific date range and then have the sign up date within that date range. This is obviously limiting in terms of the number of users who would qualify.
Number of Users as filtering optionAcknowledged
USE CASE: With the current PX design, we don’t have the ability to use the “Number of users and Number of visits” attributes as the filtering fields(In account filters). Even though they are standard/default attributes, we cannot use them in filters. So it would be difficult if we have to filter out some customers/accounts who have more than certain number (x number) of users. For e.g: I want to filter out accounts who have more than 100 users. This can be achieved only if we can filter out by using the “Number of users” attribute as a field in Account filters. Here is the sample image,
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