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📢 List of Articles from PX May 2022 Release

8 days ago

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PX Product Ideas

PX Product Ideas

PX Product Ideas

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No Status Acknowledged Not Planned Partially Fixed Planned Response from Customer Under Consideration Workaround Available Deprecation Planned Implemented Current Functionality IN DEVELOPMENT

dorian_cudinaVeteran Rookie

shared in PX Product Ideas

Funnel Reports - Median Time from First StepNo Status

Hi everyone,We think that it would be really useful to have the option to see “Median Time from First Step” and “Median Time from Previous Step” in our funnel reports. We would even dare to say that this would be more useful to have then the currently shown “Average Time from First Step” and “Average Time from Previous Step” due to the nature of our products and our users.

sam_budderyGainsight Employee: Team Captain

shared in PX Product Ideas

KC Bot integrate with Intercom ChatPlanned

Lots of apps use Intercom for user > business chat and do not want the KC bot icon to double up next to it. It would be great to be able to enable Intercom chat within the KC Bot.

Jack-OccleshawGainsight Rookie

shared in PX Product Ideas

More templates and design freedom for surveysPlanned

Hi All, I dont know if it is just me, but the surveys within Gainsight PX are quite bland? within the realms of what we use PX for, we tend to do some quite eye-catching engagements and the survey’s look a bit poor in comparison. I’ve pasted some examples below of what I think could look nicer:

link_blackGainsight Employee: MVP

shared in PX Product Ideas

KC Bot Improvements - one click access to Articles/Videos and targeted Feedback Category email forwardingImplemented

Posting on behalf of a customer… It would be great if users would have one click access to Articles/Videos. Currently, there is a two step process to click on the Article/Video option, then click on the “Read More...” link. See below: It would also be great if each Feedback Category could be sent to a separate forwarding address. For example: Issue → Support team Feature request - > Product team General Feedback / Other → only stored in PX Feedback Analytics sending feedback "categories" to different email addresses.

BK_BannerflowGainsight Community new member

shared in PX Product Ideas

Adoption rate widgetAcknowledged

The widget "feature performance" shows the number of users/accounts that have triggered an event, but no widget show the adoption rate. Sounds like an easy win?

peppeVeteran Rookie

shared in PX Product Ideas

The Slack integration doesn't have a previewUnder Consideration

I was expecting the Slack messages to have the format that can be seen in the screenshot here: But what I see is just links to Gainsight:How do I enable the full preview in Slack?I should clarify that my engagement named “Feedback widget” is a Multi-Question Survey with one question.Thank you!

srinivas myakalaGainsight Employee: Rookie

shared in PX Product Ideas

Ability to add a custom article as a hyperlink in the KC Bot onboarding TabNo Status

Posting on behalf of a customer:Currently, we can add articles present in the knowledge bases we integrate, and to redirect users to custom article(not in knowledge base) we have to put the target URL in an engagement and add that in KCB, but it would be very helpful if we could add custom articles as a hyperlink in the onboarding tab of the KC Bot.This would allow user to simply click on the text(hyperlink) to land them on the custom article.

srinivas myakalaGainsight Employee: Rookie

shared in PX Product Ideas

Increase CSV export limit in adoption analyticsNo Status

Posting on behalf of customer:It would be great if we could increase the CSV export limit(currently 10K) in adoption analytics to a higher value. Currently, when ever we have have more that 10K records to be exported we are having to reduce the timeframe to accommodate the export limit.

dorian_cudinaVeteran Rookie

shared in PX Product Ideas

Export PX Users With a Specific Permission LevelAcknowledged

Hello everyone,It would be convenient if we would have a way to export a list of all our employees with access to PX and with a specific level of permissions. For example, if we would have a “button” to export all our employees with “Manager permission” for Product Mapper. In the current setup, we would need to click on each and every user to check his/her permission levels and then write it down in a list somewhere on the side.This can be especially useful in case that our PX Admins notice some critical changes which were not planned by them - so they need to investigate who made these changes, why and what else was changed by the same user.

SundeepShoshin

shared in PX Product Ideas

Ability to view the data of more than 6 months in analyticsWorkaround Available

Use case : Currently in PX we are able to access analytics data only for 6 months, as the customers are growing it would be really great if they can access more than 6 months data, Customers are sometimes frustrated when they cannot view the complete data.

adambGainsight Community new member

shared in PX Product Ideas

Slack integration allowing for multiple slack channelsAcknowledged

Hi team, We’d like to have the ability to designate a preferred slack channel per engagement, so that eg all of our NPS surveys can be sent to an nps channel, all of our CES surveys can be sent to a ces channel, and so on.Currently the PX Slack integration is all or nothing - so with the integration on for survey responses/feedback, all responses to any survey/feedback engagement are dumped into a single slack channel. This becomes very messy to manage when you want to have different survey engagements running at any given time, and where surveys differ in relevancy across the staff who would be monitoring them in Slack. Cheers, A

PaulineShoshin

shared in PX Product Ideas

Be able to easily see order and audience logic of several engagementsNo Status

We have several engagements live at once, would like to be able to view in what order a user sees them. Like on average in what order and how long in between a user goes through our “flow” of the engagements. Right now we have different audience rules in combination with throttling/priority rules for several engagemangets, but it’s very difficult to know if we have created the flow of engagements we had in mind to begin with or if we’ve made any mistakes when it comes to logic/order etc.We monitor dashboards, the analytics and the admin console to see if anything looks suspicious/wrong, but would be very helpful to have one solid view of this.

georgee148Gainsight Community new member

shared in PX Product Ideas

Expand analytics on the Dashboard view In PXUnder Consideration

Is there a way to expand analytics on the Dashboard view In PX? Would be wonderful to be able to see a larger graph instead of looking at condensed very small version.

andrew.fowlerGainsight Rookie

shared in PX Product Ideas

Improve the UI to not make items look like they are not selectableAcknowledged

If you to into User Management and select a single user, the UI makes it look like I can’t change a name or email, and I can’t. However, it also looks like I can’t change the permission level (Full Administrative and Selected Permissions), and I can. This bad selection of states is present across the entire app. You really need to do a review and fix the UI so that it is clear what I can change and what I cannot.

andrew.fowlerGainsight Rookie

shared in PX Product Ideas

Segment Funnels by ProductAcknowledged

When I go to the Funnel view, I see the funnels across all the products. However, when I create a new funnel, I can only choose features for the product I had selected in the screen before. There are two stories here, but the UI doesn’t support either. As a product owner of a single product, I want the funnel view to have only the funnels for the product I am in charge of so that I can only worry about my product. As a product manager of many products, I want to create a funnel that can have features across multiple products so that I can see how my customers use the entire platform.

andrew.fowlerGainsight Rookie

shared in PX Product Ideas

Retention Analysis Needs More than First Time UsersAcknowledged

As a product manager, I want my cohorts to include any user that completed a visit so that I can see how ongoing development is improving the retention of those customers. I’m having difficulty using the Retention Analysis because the cohorts are always filtered down to just the first time users. While this is useful on it’s own, it does not give me a picture of how well my ongoing development is going. Let’s say that the 1 week retention rate of a particular feature is 20% for all customers. I interpret this as there isn’t a lot of value for a user to visit it once a week. I decide that I want to invest some development time in this feature, I use some of the other gainsight tools such as a funnel to determine where I am seeing dropoffs, and I do some customer interviews. Because I don’t have the current users of that feature, I won’t know if I have increased the value for the current customers.

Jef VanlaerChampion

shared in PX Product Ideas

Calculation of custom adoption metricsNo Status

It would be nice to be able to calculate and trend custom adoption metrics in PX (both global, per account and even per user), for example The percentage of users using a group of selected features (to see what percentage of users uses basic, advanced or expert functionality). The ratio of advanced feature events vs. other selected or all events Being able to calculate this per account and, for example, plot advanced feature usage vs. usage frequency would provide an interesting overview of the accounts for segmenting (e.g., accounts with high usage frequency and high adoption of advanced features vs. low usage frequency but high advanced feature adoption) A similar representation on the user level would allow selecting power users or targeting selected users by campaigns to either increase usage frequency or advanced feature adoption.

cjacksonfeGainsight Rookie

shared in PX Product Ideas

Exclude Features or Modules from Path AnalyzerPartially Fixed

Is there a filter that can be applied to exclude certain features or modules from the path analyzer report? We have a large number of custom events that are mapped that are rendering in the Path Analyzer report that I’d like to exclude, but once selected I cannot see a way that would logically exclude the module or feature itself.

link_blackGainsight Employee: MVP

shared in PX Product Ideas

Allow the Exclusion of Features or Modules from Path Analyzer displayPartially Fixed

Posting on behalf of a couple customers… It would be great if one could filter out (exclude) specific features or modules from the Path Analyzer report to make it easier to use and provide better insights. Use cases: #1 - We have a large number of custom events that are mapped that are rendering in the Path Analyzer report that I’d like to exclude, but once selected I cannot see a way that would logically exclude the module or feature itself. #2 - In our case, we have plenty of Custom Events triggering with dozens of attributes and I have to create Features from these attributes so that I can keep track of our feature adoption (our app features are tracked as a Custom Event attributes) in the Analytics → Features → Adoption module.But if I create a lot of Features in the PX then I’ll clutter the Path Analyzer and won’t see clearly what’s the exact path of our users through the app. Not all features are equally important that I want them to see in the Path Analyzer, however, they are im

dorian_cudinaVeteran Rookie

shared in PX Product Ideas

Create User Cohorts from Generated Charts (Amplitude's Microscope Feature)Under Consideration

Hi everyone,Our suggestion is to add features which would make the charts from the Analytics part of PX more useful and interactive. One of the most valuable features would be adding the option to click a “Create Cohort” button or at least a “Download the list of users and their attributes” button when hovering on a chart.To be more precise, what we are mainly missing in PX Analytics is something like Amplitude’s Microscope feature. The above described would look like this: And additional information about the mentioned feature can be found on the following page:https://help.amplitude.com/hc/en-us/articles/236032527-Microscope

broghanzwackGainsight Employee: Rookie

shared in PX Product Ideas

Expand all modules in the Product MapAcknowledged

I’m currently reviewing a very large product map, with 50 + modules and sub-modules. The person who built this Product Map has added page view features to all of the modules and sub-modules, along with a few click events here and there. My goal is to find a click event in this Product Map, but I’m not sure which module has click events. I don’t know the names of any of the click events, so can’t just use the search bar to locate them. In order to find one of these click events, I have to expand each module, and then open the sub-modules inside, and then open the sub-modules inside that sub-module, and so on. It’s pretty slow-going. It would therefore be fantastic if there were a single ‘Expand all’ button that I could click to expand all of the modules and sub-modules in the Product Map. This would allow me to easily scroll through the Product Map and look at all of the features inside it without 50 + clicks.

KatharinaGainsight Community new member

shared in PX Product Ideas

Search by engagement IDPlanned

Hi, We would really appreciate if we could search by engagement ID. The files we export via the localization export/import API contain the engagement ID in their file name.But there is no way to find these IDs in PX. Use case: After importing the translated texts via API, we always check whether everything is fine. If, for instance, we find an error in a translated file and want to correct it in PX, we cannot see which engagement the localized file corresponds to. Clicking through all the engagements with all their localizations is not an option.Thank you very much.Best regards,Katharina

peppeVeteran Rookie

shared in PX Product Ideas

Export user activityResponse from Customer

It would be great to able to generate a raw export of all events from all users in a given account.For example, if an account has 17 users, I would like to export an aggregate list of the “Recent Activity” in one long list for all 17 users.This would make it easy to do some Excel post-processing to analyze patterns in a given customer context.

ajruferGainsight Rookie

shared in PX Product Ideas

Filter data to first X daysNo Status

We’d like the ability to look at what customers are doing in their first 7, 15, 30 days (examples) to help better understand feature adoption. We haven’t found an elegant way to be able to look at every users’ first X number of days. The only workaround was to look at a specific date range and then have the sign up date within that date range. This is obviously limiting in terms of the number of users who would qualify.

shireesha_reddyVeteran Rookie

shared in PX Product Ideas

Number of Users as filtering optionAcknowledged

USE CASE: With the current PX design, we don’t have the ability to use the “Number of users and Number of visits” attributes as the filtering fields(In account filters). Even though they are standard/default attributes, we cannot use them in filters. So it would be difficult if we have to filter out some customers/accounts who have more than certain number (x number) of users. For e.g: I want to filter out accounts who have more than 100 users. This can be achieved only if we can filter out by using the “Number of users” attribute as a field in Account filters. Here is the sample image,

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