PX Product Ideas
PX Product Ideas
- 641 Posts
- 1,406 Replies
Walkthroughs - More tooltip optionsNo Status
It would be nice to have the following options for tootips in a walkthrough:The ability to advance to the next step when you click the UI element that the tooltip is linked to. For example, to see the next step, I don’t want to click the Next button and then click the Create button. I’d rather just click the Create button. The ability to allow users to use the application while the tooltip is visible. For example, I want a tooltip with useful information to be visible while I enter some information.
We have several elements on our pages that might be hidden for a user based on the user configuration or user role.Currently, the guide will fail if it doesn’t find an element that’s mapped for a step. It would be very helpful if it can just skip to the next step in the guide after failing to locate the element hidden by these configuration settings.
Custom button API to close/navigate a guideAcknowledged
Often we need to create custom buttons to close or navigate a guide as built-in buttons don’t fit in our design or can’t be customized to the level as needed. However with custom buttons we don’t have API to take standard actions such as close the engagement or navigate to the Previous/Next steps in the guide. There are existing tips/workaround to close a Dialog engagement but the same tip doesn’t work for Guide engagement.
Cohort Usage data by UserNo Status
I want the ability to see in one screen all users and what features they’ve used over a selected date range. Right now I see high level usage statistics at a company level, or granular data at the individual level, but there’s no way to group the data by all users in one company and corresponding features.
Posting on behalf of a customer :The Feature dashboard widget sometimes is hard to read when you hover over the lines. The background of the hover box is a dark grey and when you have a few different features selected one of the colors for the text is dark blue. The dark blue font is very hard to read against a dark grey background. It would be good to update the font color/background color for better visability. Screenshot reference: https://share.getcloudapp.com/2NuPPDvY
"Monthly - last 3 months" default choiceAcknowledged
When selecting the date/time range for a report/dashboard we’d like to be able to have the default value of "Monthly - last 3 months", at the moment there is only 2, 4 or 6 months. We look a lot at quarterly data so would need 3 months as well. Custom ranges does not work in our case as we’d need to change them all the time, we need it rolling.
Email Performance analytics literally provide all attributes displayed in the Audience Explorer section. However, the Survey Performance report only provides Email, Comment, Rating, Account, Url and Date the survey was completed. We would like access to the same amount of user information in both the Survey Performance and Email Performance so that, without needing to cross-reference the Audience Explorer data we can: better understand who the user is and why they may have given the score they did. pick up trends by looking at all the data across all respondents
Use case:We are using NPS & the Slack integration. We are waiting for the feature to be able to have different slack channels, once that is in place we will have one for only our NPS engagament.We’d like to be able to adjust which content is being pushed to the channel. For example we’d like to remove the question as it will always be the same. Another example is we’ll have a custom attribute called “User title”, we’d like to be able to replace the default “Job title” in the slack post with “User title” etc.
External links - Ability to add relative linksAcknowledged
I would like to add a relative link so that the link opens the correct site for the environment.For example, I want to add a relative link so that it will open the QA release notes site from the QA environment and the production release notes site from the production environment.
Salesforce Integration- Account and Contact- joining to other objects for push/pull to/from pxAcknowledged
Reading through the Salesforce Integration to Gainsight PX, I do understand that only one match record can be utilized and then only at the account as well as contact level. In the world of data wrangling, this is very limiting. We would like to push/pull other relational fields that are not on the account or contact object level. And require joins to other objects.For example to utilize name information like salesforce account owner name, one must do a join to the specific user table. I am lobbying for change of the salesforce integration to include more than a very limited inner join of a match field for account and contact objects.SELECT gsight_group.gsight_acct.acct_id as GS_Acct, gsight_group.gsight_acct.name as GS_Acct_Name, gsight_group.gsight_acct.prod_nme as GS_Product_Name, gsight_group.gsight_acct.sfdc_id as GS_SFDC_id, gsight_group.gsight_acct.duns as GS_Duns, gsight_group.gsight_acct.org_subscriber_id as GS_Org_Sub, gsight_group.gsight_acct.subscriber_id as GS_Subscrib
Adding Step count to tooltipsAcknowledged
Posting on behalf of customer,In the guides, for each tooltip we see a step count, this is seen only for the tooltips having the action to be a navigation, but enabling to all the tooltips irrespective of the action would decrease the task of adding step count manually.
Hello,It would be great to have the capability to apply some filters on the environments like production, QA, Staging to send the weekly/daily adoption report to the users. So that there will be more granularity in the adoption reports mainly on the environment wise. As of now we have the ability to select the product wise not the environment wise.
Allow further customization of the bot to fit our company’s design system and style guide.Allow the ability to customize the KC bot title size: and customize the color of links (default, hover, focus, visited) for categories, engagement and articles:
Posting on behalf of a customer: In a KC Bot Currently we cannot show different engagements based on the URL the user is currently on. It would be great if we could show the different content(Engagements) based the URL the user is on. Use Case: If a user in on a URL1 then the user should see Engagements(if any) related to URL1 in KC BOT and If a user in on a URL2 then the user should see Engagements(if any) related to URL2 in the same BOT.
When I click an external link, such as the online help, that opens in a new tab, I want the knowledge center to be closed automatically. Then I won’t have manually close the it because it covers an area in the application that I want to access.
Currently, we cannot apply CSS to the badge tooltip from the CSS panel of the engagement. We are having to apply inline styles for elements in badge tooltip which can be inconvenient at times.https://share.getcloudapp.com/WnukExgRIt would be great if we could apply CSS to badge tooltip from engagement CSS settings.
"Create Button" Option for Mobile EngagementsAcknowledged
We would really like to have a create button option in mobile engagements editor just like how we have it for the web guide engagements. Without this option we have to use CSS code to create buttons for mobile engagements, which is time consuming and more difficult.
Hi Gainsight community,AWS integrations for json survey responses do not currently include the multi-question survey type.This post is to both share and gain votes to also include multi-question survey data in the survey response export file to AWS.Please see below response from Gainsight engineering team: I got a confirmation from my engineering team saying that we don’t include multi-question responses in the S3 file. Please can you post this request as a feature request in our community https://community.gainsight.com/, this Community post will allow you to interact directly with the Gainsight Product team. The Product team considers popularity in prioritizing feature requests, so encourage your friends and colleagues to “me-too” the post. All further updates on this ticket will come from the post, so please “follow” it to remain up to date on this request.
I’ve been using Retention Analysis to help identify the behavioral events that lead to user activation. I used the Advanced functionality to start my engagement timeline with different events and then assess the usage that follows those events. We want to analyze our usage and determine which X behaviors need to be taken Y times in Z number of days for our users to become daily, weekly or monthly active users.At present when you add an Event (not a filter, but first event off which the data is keyed), you’re able to add a feature, but you’re not giving the same options as you are when you add a feature through a filter. For instance, when I add feature usage through the filter panel, I’m able to specify the number of times that feature is used. When I’m adding an Event through Retention Analysis, I’m not able to add that qualifying data point.Additionally, on Retention Analysis, when adding an even OR a filter, I’m not able to pair the event with timeframe in which it took place unlike
Hi everyone,We would like to have a similar option to exporting all users’ attributes from Audience Explorer in PX - i.e. we would like to be able to export all the events (and the number of times they were triggered) per each user. I can imagine getting a table in which:the first row would contain names of the (triggered) events the first column would contain UserIds in the rest of the table we would have numbers describing how many times User X triggered the Event Y in the specified time periodI would also suggest to implement it in a way that PX users (we) need to specify the exact module containing the events which are of interest - in order to allow us to choose the events, but at the same time to limit the number of events. In that way, you could probably avoid generating huge calculations, exports or having processing issues.Example of a basic use case:We created two cohorts of users - Users in Value Discovery phase and Users in Habit Formation phase Now we want to compare which
The current “Feedback” tab of the KC bot doesn’t provide options for customization to let our users know what the feedback is for, ACK - what happens once feedback is submitted. Consider addressing the following requests - Provide an option to customize the text in the box before entering the feedback Customized ACK message after submitting the feedbackA good reference for these requests would be the flexible text options in the “survey” type engagement setup.
Hi everyone,We think that it would be really useful to have the option to see “Median Time from First Step” and “Median Time from Previous Step” in our funnel reports. We would even dare to say that this would be more useful to have then the currently shown “Average Time from First Step” and “Average Time from Previous Step” due to the nature of our products and our users.
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