PX Product Ideas
PX Product Ideas
- 663 Posts
- 1,452 Replies
I’ve been using Retention Analysis to help identify the behavioral events that lead to user activation. I used the Advanced functionality to start my engagement timeline with different events and then assess the usage that follows those events. We want to analyze our usage and determine which X behaviors need to be taken Y times in Z number of days for our users to become daily, weekly or monthly active users.At present when you add an Event (not a filter, but first event off which the data is keyed), you’re able to add a feature, but you’re not giving the same options as you are when you add a feature through a filter. For instance, when I add feature usage through the filter panel, I’m able to specify the number of times that feature is used. When I’m adding an Event through Retention Analysis, I’m not able to add that qualifying data point.Additionally, on Retention Analysis, when adding an even OR a filter, I’m not able to pair the event with timeframe in which it took place unlike
We have several engagements live at once, would like to be able to view in what order a user sees them. Like on average in what order and how long in between a user goes through our “flow” of the engagements. Right now we have different audience rules in combination with throttling/priority rules for several engagemangets, but it’s very difficult to know if we have created the flow of engagements we had in mind to begin with or if we’ve made any mistakes when it comes to logic/order etc.We monitor dashboards, the analytics and the admin console to see if anything looks suspicious/wrong, but would be very helpful to have one solid view of this.
Hi everyone,We would like to have a similar option to exporting all users’ attributes from Audience Explorer in PX - i.e. we would like to be able to export all the events (and the number of times they were triggered) per each user. I can imagine getting a table in which:the first row would contain names of the (triggered) events the first column would contain UserIds in the rest of the table we would have numbers describing how many times User X triggered the Event Y in the specified time periodI would also suggest to implement it in a way that PX users (we) need to specify the exact module containing the events which are of interest - in order to allow us to choose the events, but at the same time to limit the number of events. In that way, you could probably avoid generating huge calculations, exports or having processing issues.Example of a basic use case:We created two cohorts of users - Users in Value Discovery phase and Users in Habit Formation phase Now we want to compare which
As a product manager, I want my cohorts to include any user that completed a visit so that I can see how ongoing development is improving the retention of those customers. I’m having difficulty using the Retention Analysis because the cohorts are always filtered down to just the first time users. While this is useful on it’s own, it does not give me a picture of how well my ongoing development is going. Let’s say that the 1 week retention rate of a particular feature is 20% for all customers. I interpret this as there isn’t a lot of value for a user to visit it once a week. I decide that I want to invest some development time in this feature, I use some of the other gainsight tools such as a funnel to determine where I am seeing dropoffs, and I do some customer interviews. Because I don’t have the current users of that feature, I won’t know if I have increased the value for the current customers.
Pin for Sidebar is not PersistentAcknowledged
Bug:Reproduction: Pin the sidebar Logout (Or wait for the application to log out on it’s own from expiring tokens) Log back inExpected Results:The sidebar is still pinned as it is a preference that I likeCurrent Results:The sidebar is again unpinned and I have to pin again
If you to into User Management and select a single user, the UI makes it look like I can’t change a name or email, and I can’t. However, it also looks like I can’t change the permission level (Full Administrative and Selected Permissions), and I can. This bad selection of states is present across the entire app. You really need to do a review and fix the UI so that it is clear what I can change and what I cannot.
Segment Funnels by ProductAcknowledged
When I go to the Funnel view, I see the funnels across all the products. However, when I create a new funnel, I can only choose features for the product I had selected in the screen before. There are two stories here, but the UI doesn’t support either. As a product owner of a single product, I want the funnel view to have only the funnels for the product I am in charge of so that I can only worry about my product. As a product manager of many products, I want to create a funnel that can have features across multiple products so that I can see how my customers use the entire platform.
Create User Cohorts from Generated Charts (Amplitude's Microscope Feature)Under Consideration
Hi everyone,Our suggestion is to add features which would make the charts from the Analytics part of PX more useful and interactive. One of the most valuable features would be adding the option to click a “Create Cohort” button or at least a “Download the list of users and their attributes” button when hovering on a chart.To be more precise, what we are mainly missing in PX Analytics is something like Amplitude’s Microscope feature. The above described would look like this: And additional information about the mentioned feature can be found on the following page:https://help.amplitude.com/hc/en-us/articles/236032527-Microscope
Expose the untracked, unmapped, unidentified product pages/features in an organized "unmapped" locationNo Status
Use Case:Our product is particularly deep, offering a LOT of feature customization and capability to savvy customers. That means that the Suggestion Mode mapping isn’t a “complete” look at the structure of our platform, and mapping of the product manually requires a measured and prioritized approach. Without a resource to see the unmapped activity in my product, I don’t know what pages/features aren’t yet uncovered, what kind of activity those product areas are capturing, nor how I should prioritize them.Rationale:Not all product pages or features are equal in priority. That said, the purpose of Gainsight PX is to capture data to determine feature priorities and recognize or uncover usage trends previously unknown. Unfortunately, the Product Mapper requires you to already know what pages and features are a priority (in order for them to be mapped, you have to know/think to map them). Discovering how your customers actually interact with your product includes identifying pages and featu
Filter data to first X daysNo Status
We’d like the ability to look at what customers are doing in their first 7, 15, 30 days (examples) to help better understand feature adoption. We haven’t found an elegant way to be able to look at every users’ first X number of days. The only workaround was to look at a specific date range and then have the sign up date within that date range. This is obviously limiting in terms of the number of users who would qualify.
Expand all modules in the Product MapAcknowledged
I’m currently reviewing a very large product map, with 50 + modules and sub-modules. The person who built this Product Map has added page view features to all of the modules and sub-modules, along with a few click events here and there. My goal is to find a click event in this Product Map, but I’m not sure which module has click events. I don’t know the names of any of the click events, so can’t just use the search bar to locate them. In order to find one of these click events, I have to expand each module, and then open the sub-modules inside, and then open the sub-modules inside that sub-module, and so on. It’s pretty slow-going. It would therefore be fantastic if there were a single ‘Expand all’ button that I could click to expand all of the modules and sub-modules in the Product Map. This would allow me to easily scroll through the Product Map and look at all of the features inside it without 50 + clicks.
Posting on behalf of a customer:Currently, there is no limit to prevent the KCB from being dragged completely off screen the Bot behaviour with draggable enabled for reference https://share.getcloudapp.com/KouJBXG1. When this happens we either have to zoom out or re-login to view the Bot.It would be helpful if there was a limit to prevent KCB being dragged off completely.
Search by engagement IDPlanned
Hi, We would really appreciate if we could search by engagement ID. The files we export via the localization export/import API contain the engagement ID in their file name.But there is no way to find these IDs in PX. Use case: After importing the translated texts via API, we always check whether everything is fine. If, for instance, we find an error in a translated file and want to correct it in PX, we cannot see which engagement the localized file corresponds to. Clicking through all the engagements with all their localizations is not an option.Thank you very much.Best regards,Katharina
Posting on behalf of a customer: Requesting to add the producttags and description(different from engagement name) to the AWS export of the engagement metadata table.Screenshot reference: https://share.getcloudapp.com/wbubPO0q
Posting on Behalf of a Customer. It is found that PX typically track mouse browser events on anything clicked on a web page. For certain HTML libraries that default to using Pointer events, it is found that it isn’t tracked by PX, as in the command calls are not coming in for them. Info on Pointer Events.https://developer.mozilla.org/en-US/docs/Web/API/Pointer_events
I need to be able to push an individual user’s NPS survey result back to Salesforce, in order to trigger tasks for our CSM team. Syncing at the Account level isn’t specific enough to segment feedback by customer persona (reps vs ops vs executives).Within the PX survey configuration, I would expect a tab that gives me the option to additionally record a user’s feedback to a custom attribute of my choosing. Perhaps with the option to track history or overwrite the field with the latest score. I know the data exists on the contact record in PX and is viewable under the feedback tab, I don’t understand why that can’t be passed through to an attribute.This was data we could previously capture with PX NPS surveys triggered by Journey Orchestrator, I need to be able to sync the data back to SFDC so other software can pull from those fields on the contact level.
Would like to be able to see which/how many users are qualified by an audience.Would be really helpful to see how many or ideally which users are qualified for an engagement to be able to discover if the audience has been set correctely. It’s tricky to guess sometimes.
Using a badge to launch an engagement is a better option to avoid an intrusive experience for a user. It is currently supported only for the “Guide” type. Enable it for others - Dialog, Slider, and Survey. Configuring the tooltip for a badge needs some enhancements - provide the same option as the tooltip for a KC bot.
Use cases & Outcomes:1. Trigger a post-engagement survey after an engagement (to understand the effectiveness of an engagement, we can’t rely on the completion)2. Trigger an engagement based on survey responses (push appropriate content based on the user’s need)Problem: In our case, we can only accomplish UC #1 by following this resource by setting up two separate engagements (guide, survey). However, we have noticed some issues (shared with PX).#2 isn’t possible since we restrict sharing PII data (hashed user-id) that can’t help retargeting.Request: Provide an option to have survey as one of the steps of an engagement - for #1, first step; #2, last step. Further flexibility on the step choice would be nice to have.
Please add more options for customizing the knowledge center alert badges. Some ideas:Allow the main alert badge and category badge to be customized separately Make the count optional inside each badge Add access to the css for alert badgesExample:
Knowledge center alert badge - Ability to select categories that are included in the main badge countNo Status
Please add the ability to select which categories are included in the main badge count.For example, I only want the badge to show for the What's New category.However, the main badge count includes all unopened engagements, including those in another category. When I open the Knowledge Center, the badge displays the correct number (2) on the What's New section but doesn't match the number (4) on the icon. I understand now that the category selection is only for setting which categories display a badge inside the knowledge center. However, I just want to notify users when they have unopened engagements in the selected category, and not for every unopened engagement.
Hi everyone,We think that it would be really useful to have the option to see “Median Time from First Step” and “Median Time from Previous Step” in our funnel reports. We would even dare to say that this would be more useful to have then the currently shown “Average Time from First Step” and “Average Time from Previous Step” due to the nature of our products and our users.
Posting on behalf of customer:With the current product design, We only export engagement name and type, and id fields to the AWS. It would be helpful to include all the engagement data like,Channel,Priority,Description,Status,Product,Environment,Labels,URL,sIgnore ThrottlingCreate DateLast UpdatedLifetime ViewsOn the AWS Engagements file.cc: @Janine Marlatt
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