PX Product Ideas

PX Product Ideas

  • 658 Posts
  • 1,445 Replies

658 Posts

JayS
Veteran Rookie
JaySVeteran Rookie
shared in PX Product Ideas

Engagement Badge AnimationNo Status

It would be great to combine the Badge to launch an engagement with the hotspot animation. This would be helpful for new content that you want to direct a user’s attention to. Then, I’d want the animation to stop but the badge to remain after the user has clicked on the badge and viewed the engagement one time.

0
JayS
Veteran Rookie
2 months ago
M
Matt RoweRegistered User
shared in PX Product Ideas

Engagement that shows continuously until user completesPlanned

I'm running an engagement to draw attention to a new menu item in our product.I want to show a hotspot (linked to a tooltip) each time the user sees the new menu item, and only stop when they complete the engagement.This would seem a common use case - but PX doesn’t support it.

5
JayS
Veteran Rookie
2 months ago
darshana.shah
Team Captain
darshana.shahTeam Captain
shared in PX Product Ideas

Additional End-user management capabilities for PXNo Status

Hello to PX Product team, I would love more user management for PX end-user. Better analytics around access and control over access for users. As well as ability to inactive rather than delete. Additional profile fields to help us understand our stakeholders and responsibility. An open text field would be great for notes on our end-user.  For security reason we need to be able to manage our end users. who has access to what pieces of PX. We have close to 86 users and there is no auditing trail for changes. So you can see the need here.  Best Regards, Darshana Shah

1
M
Shoshin
2 months ago
A
Shoshin
ag543Shoshin
shared in PX Product Ideas

Embedded knowledge center bot - Show the main alert badge for new engagementsAcknowledged

When the knowledge center bot is embedded, please show the main alert badge on the selected UI element.Example: 

4
A
Shoshin
3 months ago
A
Shoshin
ag543Shoshin
shared in PX Product Ideas

Badge trigger - More options for badges (clickable areas)Acknowledged

It would be nice to have more control, either through allowing different shapes for the clickable area or using a CSS selector to identify the clickable area. Based on the current badge options, we have to use an image, either Gainsight’s icons or an uploaded one, and the clickable area is always round. I would like to trigger engagements via a badge from:An icon that’s added in our code, rather than Gainsight’s icons. Icon added in our code  A text link that’s added in our code.| Text link  For #1, my workaround is to upload a transparent image that I can position over our icon.Uploaded transparent image (border added to assist in positioning)For #2, I tried a workaround that Gainsight support suggested. I mapped the text link as a feature and then used that in the audience logic to trigger the guide automatically. This works but there’s a noticeable lag. Audience logic for mapped text link   

7
link_black
Gainsight Employee: MVP
3 months ago
C
Shoshin
catchprakashShoshin
shared in PX Product Ideas

Engagement enhancement - Badge launch option for all engagement typesNo Status

Using a badge to launch an engagement is a better option to avoid an intrusive experience for a user. It is currently supported only for the “Guide” type. Enable it for others - Dialog, Slider, and Survey. Configuring the tooltip for a badge needs some enhancements - provide the same option as the tooltip for a KC bot.

2
JayS
Veteran Rookie
3 months ago
kate_green
Champion
kate_greenChampion
shared in PX Product Ideas

Accessibility Enhancements for Knowledge Center BotAcknowledged

Are there any plans for adding accessibility controls to the Knowledge Center Bot widget or Embedded Bot?  Being able to launch the bot from a keyboard stroke is nice but also having the ability to navigate the tabs and articles would be a great enhancement.

4
A
Gainsight Employee: Shoshin
3 months ago
J
Shoshin
jaap_groenShoshin
shared in PX Product Ideas

Dynamic Checklists/Progress Bar engagement typeNo Status

We're looking for a way to integrate gamification elements into our PX onboarding flow, and checklists and progress bars generally work very well for this.Although the KC Bot will show a checked box for every engagement a user completed, we would like to incorporate this more prominently into our engagements that we show to new users only.Ideally, there would be a engagment type that creates a checklist based on a selection of existing engagments and shows a progress bar that changes with completion of the selected engagments. Clicking on engagements in the list will close the checklist and trigger the selected engagements.  This is an example I found: 

3
C
Shoshin
3 months ago
A
Shoshin
AdamZShoshin
shared in PX Product Ideas

Preview Tour Engagements that are LaunchedPlanned

Request I would love the ability to preview a Tour engagement that is currently launched.  This is helpful for people who are trying to learn about how a launched engagement currently works.   Current Currently, a Tour engagement must be paused before it can be previewed via the in app editor preview.

6
graden.hudson
Shoshin
3 months ago
K
kbrickmanRegistered User
shared in PX Product Ideas

Knowledge Center Bot OnboardingAcknowledged

My team and I are going to be utilizing Gainsight PX’s knowledge center bot to onboard new users. One thing we think would enhance our user’s experience is making the knowledge center bot disappear once they have completed all of their onboarding tasks. I know we can use the rest API to pull users who completed the last engagement and update a user attribute to hide the bot, but having it automatically disappear would be very helpful. 

2
M
Shoshin
3 months ago
Julie-Pinto
Veteran Rookie
Julie-PintoVeteran Rookie
shared in PX Product Ideas

Allow step counter feature on all steps of GuideNo Status

I want to use the Step Counter to help improve engagement completion rates, but it doesn’t show on the opening Dialog. I’d rather show the user how many steps there are and not use valuable copy real estate to communicate that. 

2
M
Shoshin
3 months ago
G
GunaShekar VudarapuRegistered User
shared in PX Product Ideas

Ability to show-up the tooltip when user hovers over the required elementAcknowledged

        Currently, we cannot trigger an engagement when user hovers over any of the UI element on their end application.        This can be achieved using a badge. But one of the client doesn’t want to put badge over their application and wants to display the tooltip when user hovers over the required UI element.        It would be really helpful if could incorporate such feature in our product.

12
M
Shoshin
3 months ago
S
sdreidRegistered User
shared in PX Product Ideas

KC Bot engagment list should be filterable and searchablePlanned

Should be able to search and filter the list of engagements, articles, and web links.

2
M
Shoshin
3 months ago
E
emcdougalRegistered User
shared in PX Product Ideas

Add simple search within user management of PXAcknowledged

Currently in PX, within User Management, there is no search bar that allows me to easily find a user who has access. If I need to update just one individual user’s permissions, I must scroll through pages of users to find their account. Please add a simple search by name or email that allows me to easily locate one of my users.

2
M
Shoshin
3 months ago
cjacksonfe
Shoshin
cjacksonfeShoshin
shared in PX Product Ideas

Retention Analysis DrilldownUnder Consideration

Hello, recently I demoed the Rentention Analysis report to an E level group, and they brought up the idea that it would be beneficial to see the users in the specific weeks as a drilldown. For example, within this set:  We’d like to see the users themselves that fell into that week, to further identify other traits they may share. Is that possible, and I’m just missing a function?

5
C
Gainsight Employee: Rookie
3 months ago
JayS
Veteran Rookie
JaySVeteran Rookie
shared in PX Product Ideas

Include a SCORM file type to be viewable in knowledge botNo Status

As I understand it, currently only documents and videos can be pulled from our LMS into the knowledge center tab in a PX bot. However, our LMS also allows us to load SCORM files (Shareable Content Object Reference Model) as a learning content type but Gainsight won’t pull them from our LMS for a user to view. Any plans to include this as an option in the future?

0
JayS
Veteran Rookie
3 months ago
S
sdreidRegistered User
shared in PX Product Ideas

Template management needs to be centralized and better controlledAcknowledged

It’s very difficult to update a template once it has been set as one. It has been recommended to use engagement cloning instead of templates to better facilitate maintenance. However, this method has risk of accidental changes to templates and no way to automatically or selectively apply the template changes. If I have 20 products, each with 10 engagements and the company colors change, we have to manually update our templates and 200 engagements with the updated CSS. This is just one aspect of template settings.As a customer with multiple subscriptions and products, I need one central place to define engagement templates and styles. I need those templates to be editable by only a few key engagement developers. I need template versioning so content developers know if they have the latest template.

0
S
3 months ago
H
Shoshin
hillarydjShoshin
shared in PX Product Ideas

Upgrades to Success Snapshot Personalization CapabilitiesNo Status

It would be great if we had some more personalization options for Success Snapshots!Specifically the ability to load our own fonts and a color picker for font colors.  Thank you!

0
H
Shoshin
3 months ago
link_black
Gainsight Employee: MVP
link_blackGainsight Employee: MVP
shared in PX Product Ideas

Add PX Analytics filter options for Browser and Device TypeNo Status

Posting on behalf of a customer… It would be great to include Browser and Device Type as available filters in PX Analytics.  We still use Google Analytics for this analysis and would like to do this in PX if possible. Gainsight Add-on… We do currently support targeting PX Engagements by Device, platform (OS), and Browser and we also have a Dashboard widget available for Browser analysis.  See below screenshots:   

3
D
Veteran Rookie
4 months ago
alextran
Veteran Rookie
alextranVeteran Rookie
shared in PX Product Ideas

Emailing Bookmarked Reports for Other PX UsersAcknowledged

Posting on behalf of a PX customer:   They want the ability to send bookmarked and saved reports to other CSMs (PX users). It’s cumbersome to have to let them know to sign into PX and do this themselves in their own settings.    It would be much more efficient to enable this on their behalf vs. them logging into PX and enabling this themselves.

2
JPKelliher
Team Captain
4 months ago
link_black
Gainsight Employee: MVP
link_blackGainsight Employee: MVP
shared in PX Product Ideas

Provide the ability to execute missed/historic runs with PX Amazon S3 IntegrationNo Status

Submitting on behalf of our customer… Since the Gainsight aggregated default reports contains daily data, how to get data for the days when the integration was down/broken?  How do we get historical data? Our S3 integration was in Down for 3 days due to AWS keys issue and the only way I was able to find out that by manually checking files on S3 and/or Gainsight Admin console.  It would be great if PX provided the ability to execute missed/historic runs with PX Amazon S3 Integration. Also, if PX knows that the integration was down/broken then it would be great if it would automatically process and export the missing days once. 

0
link_black
Gainsight Employee: MVP
4 months ago
link_black
Gainsight Employee: MVP
link_blackGainsight Employee: MVP
shared in PX Product Ideas

Provide automatic notifications for failed/skipped PX Amazon S3 Integration export jobsNo Status

Submitting on behalf of our customer… The only way to know if the PX Amazon S3 Integration export jobs were successful is to review the status of the AWS_S3_PUSH job in the PX Admin Console.   It would be much preferred if we could get notified in case of failure in exporting Gainsight reports to the S3 via email/MS Teams and/or hook it up with PagerDuty.  

0
link_black
Gainsight Employee: MVP
4 months ago
link_black
Gainsight Employee: MVP
link_blackGainsight Employee: MVP
shared in PX Product Ideas

Include the Channel information in the PX Amazon S3 Integration export filesNo Status

Submitting on behalf of another amazing PX customer… Currently, the daily exported files include the main PX Tag Key and Environment name, but not the Channel name like “webapp”, “mobile”, or “desktop”.  See below:   

0
link_black
Gainsight Employee: MVP
4 months ago
Pauline
Shoshin
PaulineShoshin
shared in PX Product Ideas

Drill down "Usage by time of the day"Under Consideration

We would like to be able to see which accounts and/or users are working for a particular time of day, for example, We’d like to be able to see a list of these 21 users (or accounts).

0
Pauline
Shoshin
4 months ago
D
Veteran Rookie
dorian_cudinaVeteran Rookie
shared in PX Product Ideas

Guide Engagement Analysis - Change the Logic of "Completion Rate" CalculationNo Status

Hi everyone, When checking the performance of guide engagements, we feel that it would be more useful to be able to observe the data as a funnel (on user level). In the current setup, we are able to see the total number of times each step was viewed and the “completion rate” is then calculated based on those numbers. In example:let’s imagine that 10 users started the guide and only 1 of them completed it (saw the last step of the guide) and let’s imagine that the mentioned user completed the guide 10 times (while the other 9 users started the guide only once and never completed it)With the current setup, the “completion rate” of this guide would be calculated as:(10 times completed)/(19 times started)=52,63%And the question is - when estimating the performance, usefulness or design of a guide, are we more interested in this information or in the information about the share of users who started and managed to complete the guide (1/10=10% in the above example).

1
D
Veteran Rookie
4 months ago

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