PX Product Ideas

Allow configured "Segments" to be used anywhere as a filter within PX, not just within the Engagemen

Posting this for several customers, since I believe this is a great feature request! ------------------ Currently, Segments can only be used for targeting Engagements through Audience Rules and not directly in Analytics. Because of this, customers must use/create custom filters that mirror their S...

Salesforce Integration - Be Able To Pull From Multiple SFDC Objects To Push To PX Account

Posting on Behalf of a Customer. Currently the Salesforce Push/Pull Integration to PX only can one object in the “Mapped Fields” section. And “Matching Logic” only works off that one object selected in “Mapped Fields”. There are organizations that host their Account level information in more than SF...

Flexibility in setting logical operators between rules

Hello everyone,I would like to have more flexibility in Audience Logic when defining the criteria for our engagements. Currently, the only option for setting logical operators between rules is to choose a global “AND” or “OR” operator for all the chosen rules.EXAMPLE:I want to show our engagement to...

Browser language as standard user attribute

For our scalability initiatives, it would be tremendously valuable to have browser language as a standard user attribute in Gainsight PX (and exportable to S3 and Gansight CS). We are creating Gainsight CS contacts based on user data from Gainsight PX, which we leverage in the Journey Orchestrator....

Ability for users to search for articles created in PX

With the current product design this is not possible, you can only search the articles from the knowledge base in the Bot. We want to create articles/link to articles in PX and then have the user search for these. Directly added articles should be listed higher than KB ones.

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453 Posts

Improved PX User Profile Page and Metrics

Ability to drill down on users in the "browser usage" widget on dashboard

[KC Bot] Please Include a Device Filter for KC Bot Like Engagements

Localization - Review export/import option for source language texts

Export XLIFF API - extension

enable engagement based on analytics (KC bot)

SSO Set Up from PX login page

Bulk Upload recipients for email engagements

Ability to show-up the tooltip when user hovers over the required element

Ability to drag KC Bot around as the user is working

Re-usable filters across engagements, Audience, and Analytics

View Type: Bar Engagements Should Have a 100% Width Setting

Give admins the ability to edit/delete/pass rights to others for all dashboards

Salesforce Case creation from KC Bot

Editing custom badges with CSS

History.pushState() WebAPI

Improvement to rendering content in KC bot widget

Structured Surveys

Admin Capabilities for users - launching engagements and bots

Tracking an element based on text

Allow configured "Segments" to be used anywhere as a filter within PX, not just within the Engagemen

Salesforce Integration - Be Able To Pull From Multiple SFDC Objects To Push To PX Account

Flexibility in setting logical operators between rules

Browser language as standard user attribute

Ability for users to search for articles created in PX

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