PX Product Ideas

PX Product Ideas

  • 658 Posts
  • 1,445 Replies

658 Posts

alextran
Veteran Rookie
alextranVeteran Rookie
shared in PX Product Ideas

Bookmark / Pin Articles on Knowledge Center BotNo Status

Posting on behalf of a PX customer - Currently, the Bot allows PX users to add articles via URL to the bot. However, it would be great for users to have the ability to pin or bookmark their own articles on the Knowledge Bot.  CC @mickey  

0
alextran
Veteran Rookie
2 years ago
shireesha_reddy
Veteran Rookie
shireesha_reddyVeteran Rookie
shared in PX Product Ideas

Dynamically enabling IP masking through script in PXNo Status

USE CASE:Currently in the PX we can be able to mask the IP address by using the UI only which will be applicable to all the users of the specific product. But How about having a feature like enabling the IP masking dynamically (by using the JavaScript code). By having a feature like this we can apply the filter conditions to turn on/off the IP masking for specific users.

0
shireesha_reddy
Veteran Rookie
2 years ago
A
avinashthorthiRegistered User
shared in PX Product Ideas

Search functionality in the Engagement not working fineNo Status

Hi Team and @harshibanka , I sometimes don’t find the exact results of the search i do in the search bar in the Engagements section.If i search for this engagement “[WELCOME] Search – Main – Guide” which is the 2 one as per the below image. I get the following message saying that no engagement found. It would be better if the search results work in the expected fashion. thanks,Avinash.

1
lila_meyer
Gainsight Employee: Grand Slammer
2 years ago
link_black
Gainsight Employee: MVP
link_blackGainsight Employee: MVP
shared in PX Product Ideas

An email notification to be sent when a report is initially shared.No Status

I’d like to submit a feature request for an email notification to be sent when a report is initially shared.   @ciarapeter @mickey 

1
harshibanka
Gainsight Employee: Veteran Rookie
2 years ago
ikranjcec
Shoshin
ikranjcecShoshin
shared in PX Product Ideas

Feedback module - export dataNo Status

Hi,when exporting data from Feedback module, the table does not contain any data about the customer. Only the feedback itself, and when was it left.  It would be helpful to get list of all attributes, same as you have on other exports in PX. Not having all information makes it hard to make any deep dive analysis. (e.g., what customers are leaving feedback, what regions, what products are they using e.g.).Igor @link_black @mickey 

4
ikranjcec
Shoshin
2 years ago
shireesha_reddy
Veteran Rookie
shireesha_reddyVeteran Rookie
shared in PX Product Ideas

Manually Edit User or Account Attribute VALUES in Gainsight PXWorkaround Available

USE CASE:I have a custom account field for companies who’ve elected to NOT receive engagements. So I want to edit the attribute value for the specific accounts based on customer feedback whether they should receive the Engagements or not, and this can be used as a rule in audience criteria in the Engagements (Display the engagement If the custom attribute value is true only). I’d like to be able to manually change it within PX without an unnecessarily heavy API process. Other Solutions We have:If we have the integration with SFDC, we can create a field in SFDC(Account/Contact) and Create a custom attribute on Account/User in PX and sync the value We can update the field using the API’sHowever, there is no way to edit or update the field value manually.  Video Recording of the Use case:https://www.loom.com/share/710003bb467549089de8cb6d7cc7090e ThanksShireesha 

2
harshibanka
Gainsight Employee: Veteran Rookie
2 years ago
A
avinashthorthiRegistered User
shared in PX Product Ideas

Ability to automatically send emails to survey responsesNo Status

Hi Team,​It would be better for the product to have the feature of sending the email for participating in the survey automatically as soon as they complete the survey instead of scheduling all those mails at once.​I request you ​@harshibanka  to please take a note of this feature as it is something which everyone desires to have.​thanks,Avinash.

0
A
2 years ago
shireesha_reddy
Veteran Rookie
shireesha_reddyVeteran Rookie
shared in PX Product Ideas

Display Comment box in the Feedback section according to the scores in the NPS survey Engagement inNo Status

With the current design In the NPS survey Engagement feedback section, Users are allowed to give comments or reviews for all the scores. Unlike it, Can we make it possible to give reviews only for particular scores? Eg Usecase: When the customer gives the rating between 8-10, Then only the comment section should be displayed with the following text "thank you for the high score, Please give us the review".

1
shireesha_reddy
Veteran Rookie
2 years ago
alextran
Veteran Rookie
alextranVeteran Rookie
shared in PX Product Ideas

Suggested Product Mapper - Bulk BackfillNot Planned

Posting on behalf of a current PX customer. The new suggested mode is pretty accurate in analyzing the code well and creating an intuitive hierarchy. It also saves a lot of time and effort from manual mapping. Something great in addition is a way to automate backfilling, or at least bulk backfilling. It can be time-consuming to manually backfill each feature.

3
harshibanka
Gainsight Employee: Veteran Rookie
2 years ago
michael_sweeney
Veteran Rookie
michael_sweeneyVeteran Rookie
shared in PX Product Ideas

Generate URL to launch an Engagement from a Link.No Status

I was speaking with a customer earlier who would like the ability to generate a link for an engagement to then be able to launch Engaggement via a link. As of now the only way to show an engagement on demand is by using the Knowledge Center Bot. This has come up a few times now, do we see in the future being able to launch Engagement from a link?

5
link_black
Gainsight Employee: MVP
1 year ago
michael_sweeney
Veteran Rookie
michael_sweeneyVeteran Rookie
shared in PX Product Ideas

Wanting to change text on button of first slide of an Engagement.No Status

We were speaking with a customer earlier today who would like the ability to change the text of buttons in an engagement. The below exampe is the first slide of a guide and in this use case they would like the text to read "Show Me". At this point I understand that this is hardcoded in the product, but in the future we would like to be able to edit text for all buttons. Thanks [img]https://d1qy7qyune0vt1.cloudfront.net/gainsight-en/attachment/Image20191009at9-48-39AM-a081492c-1903-4dff-9177-e402756be495-926190522.png[/img]

2
harshibanka
Gainsight Employee: Veteran Rookie
2 years ago
L
lauraramosrpRegistered User
shared in PX Product Ideas

Feature request: dialog audience based on survey scoreImplemented

I wanted to create a dialog directed to those who scored us low on an NPS survey we previously sent out, but I was surprised to see this option doesn't exist (yet). For now you can only use Survey scores as an audience rule for email engagements. It might be an idea to introduce this for all engagements?

7
aharkut
1 month ago
A
avinashthorthiRegistered User
shared in PX Product Ideas

Ability to resize the widget window in the dashboardNo Status

Recently, i cam up with this idea after taking a glance at a ticket which helps the customer to customize the size of the widgets in the dashboards they view. It would be user friendly as some data might be difficult to zoom and to help the customer understand the analytics in the widget.

0
A
2 years ago
lila_meyer
Gainsight Employee: Grand Slammer
lila_meyerGainsight Employee: Grand Slammer
shared in PX Product Ideas

PX UI feedback: make gray buttons more visibleNo Status

When building an engagement, there are several light gray buttons that are barely visible in the app. I was building a Slider and nearly missed the option to copy a slide (very helpful!), and I didn't see how to re-order the slides (also great!) simply because the icons for these actions are too subtle and grayed out unless the user mouses over them. [img]https://d1qy7qyune0vt1.cloudfront.net/gainsight-en/attachment/pxui-58596bfb-c2d9-459d-9a17-6850eb95f95e-200583127.png[/img]

2
A
2 years ago
julie_pinto
julie_pintoRegistered User
shared in PX Product Ideas

Feature Request: "Recently Used" filters when navigating multiple reportsNo Status

When exploring different reports in PX (or when showing PX to a colleague), I will often see something in one report that makes me want to go dig into another using the same filters. For example, if I see in [b]Features > Adoption[/b] that users who signed up less than a week ago visited ___ feature ____ times, I'd be curious to see the path those users took in [b]Path Analyzer[/b]. I can see that information by re-adding all the same filters to the new page. Sometimes, the filters are so complex I will have a PX page open on each monitor to ensure I'm replicating the filter set exactly. Idea: I would love the ability to have "Recently Used" filters available when splicing data. This ability would make navigation much faster and provide a more intuitive experience when showing the product to others.

1
link_black
Gainsight Employee: MVP
2 years ago
julie_pinto
julie_pintoRegistered User
shared in PX Product Ideas

Feature Request: Ability to filter our test/demo accounts by defaultNo Status

Our demo/sandbox/test (including automated testing) accounts/users often clutter up reporting. There have been a few times when we get excited that a new feature is being used, only to find out that those users are in demo/test accounts. We don't want to blacklist these users/accounts, because sometimes we do want to see what people in demo situations are doing. I just find that people can jump to conclusions when seeing a report without thinking to filter out test accounts. Idea: as a PX admin, I would love the ability to filter out these accounts by default. Other users could still turn off that default if they were specifically looking for reporting on demo/test accounts.

1
link_black
Gainsight Employee: MVP
2 years ago
ikranjcec
Shoshin
ikranjcecShoshin
shared in PX Product Ideas

Email targeting based on View/Completed rules in Dialog engagementsNo Status

Hi, we're working on raising adoption on our products. One of the things we're doing is contextual targeting. What we'd like to do, but cannot at the moment (correct me if I'm wrong, please :) ) is the following: [b]1. Send Dialog with certain text and CTA (currently possible)[/b] [b]2. Set-up email engagement based on rules:[/b] [list] [*]If engagement (dialog) not completed - send Email A [*]If engagement (dialog) completed - send Email B [*]If CTA clicked send email C [/list](different wording and email content is for each of this target groups). [b]3. Set up dialog again based on the outcome of step 2. (is email opened, clicked etc.)[/b] I am not finding away to do this now; in email engaement i can set up rules for view/completed only based on surveys. Tnx!

1
link_black
Gainsight Employee: MVP
2 years ago
link_black
Gainsight Employee: MVP
link_blackGainsight Employee: MVP
shared in PX Product Ideas

Allow configured "Segments" to be used anywhere as a filter within PX, not just within the EngagemenAcknowledged

Posting this for several customers, since I believe this is a great feature request! ------------------ Currently, [url=https://support.gainsight.com/PX/User_Engagements/Segments]Segments[/url] can only be used for targeting Engagements through Audience Rules and not directly in Analytics. Because of this, customers must use/create custom filters that mirror their Segments to do something similar within Analytics. It would be great if including Segments criteria as an option everywhere that a filter could be used. [url=https://community.gainsight.com/users/ciarapeter]@ciarapeter[/url] [url=https://community.gainsight.com/users/mickey]@mickey[/url] [url=https://community.gainsight.com/users/shira]@shira[/url]

10
O
4 months ago
J
jascharf10Registered User
shared in PX Product Ideas

Ability to add additional questions to NPS surveyAcknowledged

We really like the NPS survey in Gainsight PX and the functionality, but we would like to add additional questions for more in depth analysis. It would be great to either have the ability to add additional steps to the NPS survey, or the ability to embed the NPS question in a multi-question survey.

1
link_black
Gainsight Employee: MVP
2 years ago
J
jascharf10Registered User
shared in PX Product Ideas

"Back" button on Multi-question surveyPlanned

It would be nice to have a back button on a multi-question survey, along with a submit button. For example, I am creating the following question in a multi-question survey: [img]https://d1qy7qyune0vt1.cloudfront.net/gainsight-en/attachment/backbutton-1c4ae324-7470-497c-ad74-f99864a361c2-556018068.png[/img] And it would be nice if a customer could go back to confirm what the previous question was, or it would be nice to just go back in general to review answers earlier in the survey.

1
link_black
Gainsight Employee: MVP
2 years ago
shireesha_reddy
Veteran Rookie
shireesha_reddyVeteran Rookie
shared in PX Product Ideas

Adding filters to Engagement Analytics (In-App Performance)Acknowledged

Currently in Analytics (Engagement performances), "Add filters" options is limited to only "Survey performance". Can we make this feature(add filters) available for "In-App performance" also. If we want to apply features, we can add widget in dashboard of particular engagement,but the downside is It will display only one graph. Having a filter at the In-App performance would be helpful to take out the non-applicable users in the numbers of who viewed the individual slides in the slider.

3
L
1 month ago
ikranjcec
Shoshin
ikranjcecShoshin
shared in PX Product Ideas

PX + Slack integrationNo Status

Hi, we enabled PX + Slack integration, to receive real time notifications when we receive NPS or CES score. As an idea, it would be awesome to filter what notifications to receive - e.g. only detractors for NPS, or only ones that gave 1-3 score, or for feedback to fw only issue type. [url=https://community.gainsight.com/users/link_black]@link_black[/url] [url=https://community.gainsight.com/users/mickey]@mickey[/url]

3
J
1 month ago
shireesha_reddy
Veteran Rookie
shireesha_reddyVeteran Rookie
shared in PX Product Ideas

Different "Email Forwarding" addresses per each labelPlanned

Can we set different "Email forwarding" addresses per each label? For eg, Can we report issue seperately to Zendesk and feature requests to product team by setting the email forwarding addresses.

3
willpatterson
Shoshin
1 year ago
J
Shoshin
jaap_groenShoshin
shared in PX Product Ideas

Engagement templatesImplemented

Currently, when saving an engagement as a template it will only save the layout of the engagement when applied to a new engagement. It would save us time if we could either copy an engagement, that takes all the settings such as audience and scheduling into account, or have a template include all of the settings for the engagement that was used to set the template.

9
sai_ram
Grand Slammer
1 year ago
A
avinashthorthiRegistered User
shared in PX Product Ideas

Rearrange the order of tabs in BotAcknowledged

We would like to change the order of the navigation tabs at the top in the KC bot. [img]https://d1qy7qyune0vt1.cloudfront.net/gainsight-en/attachment/Screenshot40-9ff66768-9dd3-4339-98fb-796c9ac46269-349394755.png[/img]

2
lila_meyer
Gainsight Employee: Grand Slammer
2 years ago

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