PX Product Ideas
PX Product Ideas
- 658 Posts
- 1,445 Replies
Hi Team and @harshibanka , I sometimes don’t find the exact results of the search i do in the search bar in the Engagements section.If i search for this engagement “[WELCOME] Search – Main – Guide” which is the 2 one as per the below image. I get the following message saying that no engagement found. It would be better if the search results work in the expected fashion. thanks,Avinash.
Feedback module - export dataNo Status
Hi,when exporting data from Feedback module, the table does not contain any data about the customer. Only the feedback itself, and when was it left. It would be helpful to get list of all attributes, same as you have on other exports in PX. Not having all information makes it hard to make any deep dive analysis. (e.g., what customers are leaving feedback, what regions, what products are they using e.g.).Igor @link_black @mickey
Manually Edit User or Account Attribute VALUES in Gainsight PXWorkaround Available
USE CASE:I have a custom account field for companies who’ve elected to NOT receive engagements. So I want to edit the attribute value for the specific accounts based on customer feedback whether they should receive the Engagements or not, and this can be used as a rule in audience criteria in the Engagements (Display the engagement If the custom attribute value is true only). I’d like to be able to manually change it within PX without an unnecessarily heavy API process. Other Solutions We have:If we have the integration with SFDC, we can create a field in SFDC(Account/Contact) and Create a custom attribute on Account/User in PX and sync the value We can update the field using the API’sHowever, there is no way to edit or update the field value manually. Video Recording of the Use case:https://www.loom.com/share/710003bb467549089de8cb6d7cc7090e ThanksShireesha
Hi Team,It would be better for the product to have the feature of sending the email for participating in the survey automatically as soon as they complete the survey instead of scheduling all those mails at once.I request you @harshibanka to please take a note of this feature as it is something which everyone desires to have.thanks,Avinash.
Display Comment box in the Feedback section according to the scores in the NPS survey Engagement inNo Status
With the current design In the NPS survey Engagement feedback section, Users are allowed to give comments or reviews for all the scores. Unlike it, Can we make it possible to give reviews only for particular scores? Eg Usecase: When the customer gives the rating between 8-10, Then only the comment section should be displayed with the following text "thank you for the high score, Please give us the review".
Suggested Product Mapper - Bulk BackfillNot Planned
Posting on behalf of a current PX customer. The new suggested mode is pretty accurate in analyzing the code well and creating an intuitive hierarchy. It also saves a lot of time and effort from manual mapping. Something great in addition is a way to automate backfilling, or at least bulk backfilling. It can be time-consuming to manually backfill each feature.
I was speaking with a customer earlier who would like the ability to generate a link for an engagement to then be able to launch Engaggement via a link. As of now the only way to show an engagement on demand is by using the Knowledge Center Bot. This has come up a few times now, do we see in the future being able to launch Engagement from a link?
We were speaking with a customer earlier today who would like the ability to change the text of buttons in an engagement. The below exampe is the first slide of a guide and in this use case they would like the text to read "Show Me". At this point I understand that this is hardcoded in the product, but in the future we would like to be able to edit text for all buttons. Thanks [img]https://d1qy7qyune0vt1.cloudfront.net/gainsight-en/attachment/Image20191009at9-48-39AM-a081492c-1903-4dff-9177-e402756be495-926190522.png[/img]
I wanted to create a dialog directed to those who scored us low on an NPS survey we previously sent out, but I was surprised to see this option doesn't exist (yet). For now you can only use Survey scores as an audience rule for email engagements. It might be an idea to introduce this for all engagements?
Recently, i cam up with this idea after taking a glance at a ticket which helps the customer to customize the size of the widgets in the dashboards they view. It would be user friendly as some data might be difficult to zoom and to help the customer understand the analytics in the widget.
When building an engagement, there are several light gray buttons that are barely visible in the app. I was building a Slider and nearly missed the option to copy a slide (very helpful!), and I didn't see how to re-order the slides (also great!) simply because the icons for these actions are too subtle and grayed out unless the user mouses over them. [img]https://d1qy7qyune0vt1.cloudfront.net/gainsight-en/attachment/pxui-58596bfb-c2d9-459d-9a17-6850eb95f95e-200583127.png[/img]
When exploring different reports in PX (or when showing PX to a colleague), I will often see something in one report that makes me want to go dig into another using the same filters. For example, if I see in [b]Features > Adoption[/b] that users who signed up less than a week ago visited ___ feature ____ times, I'd be curious to see the path those users took in [b]Path Analyzer[/b]. I can see that information by re-adding all the same filters to the new page. Sometimes, the filters are so complex I will have a PX page open on each monitor to ensure I'm replicating the filter set exactly. Idea: I would love the ability to have "Recently Used" filters available when splicing data. This ability would make navigation much faster and provide a more intuitive experience when showing the product to others.
Our demo/sandbox/test (including automated testing) accounts/users often clutter up reporting. There have been a few times when we get excited that a new feature is being used, only to find out that those users are in demo/test accounts. We don't want to blacklist these users/accounts, because sometimes we do want to see what people in demo situations are doing. I just find that people can jump to conclusions when seeing a report without thinking to filter out test accounts. Idea: as a PX admin, I would love the ability to filter out these accounts by default. Other users could still turn off that default if they were specifically looking for reporting on demo/test accounts.
Hi, we're working on raising adoption on our products. One of the things we're doing is contextual targeting. What we'd like to do, but cannot at the moment (correct me if I'm wrong, please :) ) is the following: [b]1. Send Dialog with certain text and CTA (currently possible)[/b] [b]2. Set-up email engagement based on rules:[/b] [list] [*]If engagement (dialog) not completed - send Email A [*]If engagement (dialog) completed - send Email B [*]If CTA clicked send email C [/list](different wording and email content is for each of this target groups). [b]3. Set up dialog again based on the outcome of step 2. (is email opened, clicked etc.)[/b] I am not finding away to do this now; in email engaement i can set up rules for view/completed only based on surveys. Tnx!
Allow configured "Segments" to be used anywhere as a filter within PX, not just within the EngagemenAcknowledged
Posting this for several customers, since I believe this is a great feature request! ------------------ Currently, [url=https://support.gainsight.com/PX/User_Engagements/Segments]Segments[/url] can only be used for targeting Engagements through Audience Rules and not directly in Analytics. Because of this, customers must use/create custom filters that mirror their Segments to do something similar within Analytics. It would be great if including Segments criteria as an option everywhere that a filter could be used. [url=https://community.gainsight.com/users/ciarapeter]@ciarapeter[/url] [url=https://community.gainsight.com/users/mickey]@mickey[/url] [url=https://community.gainsight.com/users/shira]@shira[/url]
We really like the NPS survey in Gainsight PX and the functionality, but we would like to add additional questions for more in depth analysis. It would be great to either have the ability to add additional steps to the NPS survey, or the ability to embed the NPS question in a multi-question survey.
It would be nice to have a back button on a multi-question survey, along with a submit button. For example, I am creating the following question in a multi-question survey: [img]https://d1qy7qyune0vt1.cloudfront.net/gainsight-en/attachment/backbutton-1c4ae324-7470-497c-ad74-f99864a361c2-556018068.png[/img] And it would be nice if a customer could go back to confirm what the previous question was, or it would be nice to just go back in general to review answers earlier in the survey.
Currently in Analytics (Engagement performances), "Add filters" options is limited to only "Survey performance". Can we make this feature(add filters) available for "In-App performance" also. If we want to apply features, we can add widget in dashboard of particular engagement,but the downside is It will display only one graph. Having a filter at the In-App performance would be helpful to take out the non-applicable users in the numbers of who viewed the individual slides in the slider.
PX + Slack integrationNo Status
Hi, we enabled PX + Slack integration, to receive real time notifications when we receive NPS or CES score. As an idea, it would be awesome to filter what notifications to receive - e.g. only detractors for NPS, or only ones that gave 1-3 score, or for feedback to fw only issue type. [url=https://community.gainsight.com/users/link_black]@link_black[/url] [url=https://community.gainsight.com/users/mickey]@mickey[/url]
Currently, when saving an engagement as a template it will only save the layout of the engagement when applied to a new engagement. It would save us time if we could either copy an engagement, that takes all the settings such as audience and scheduling into account, or have a template include all of the settings for the engagement that was used to set the template.
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