PX Product Ideas
PX Product Ideas
- 663 Posts
- 1,452 Replies
It would be great if there was a way in the Enablement Engine tool to pause an active audience in order to do a one time send. Ex. I have audience logic set for an enablement, if for some reason someone was not included in the triggered audience logic, I have to delete the active audience in order to send one time to that individual and then go through and re-add all the original audience pieces. It would be great if I could pause certain audience triggers and activate just one and then reactivate the original audience, or if you just had the ability to pause pieces of the audience whenever necessary.
Ability to filter any report/widget by number of visitsResponse from Customer
Posting on behalf of a customer: In Audience and Account Explorer, you can see the number of visits per account and per user. As a user, I would like the ability to filter any report or widget by the number of visits. For example, I may not want to target a user who has only been to the product once. Right now, I can sort Audience and Account Explorer by visits, but I cannot filter. There is another similar request that is focused specifically on Retention Analysis.
Allow a mapped PX Feature (or Module) in the PX Product Map to be disabled without deleting itAcknowledged
Submitting on behalf of a customer… It would be nice if PX allowed a mapped PX Feature (or Module) in the PX Product Map to be temporarily/permanently disabled without deleting it. And, with this, the ability to filter by “active” vs. “inactive” PX Feature (or Module) in the Product Mapper view. Use cases: disable a PX Feature from being tracked temporarily/permanently without deleting it (we may want to turn it back on later) build/test a new, improved mapping for the Feature without deleting or modifying the original one when Features are no longer being used after they were removed from the application
Hover option in Product MapperNo Status
USE CASE: As we all know that we have a great feature in PX called product mapping. We can map any elements, Urls, buttons etc with the help of the Mapping. So, After mapping the feature to particular element(consider a button for e.g), to get it trigger as used, The user should definitely click the button. If the user didn’t click, the feature won’t be considered as used. But there might be some cases, where the description of the button/element is provided, to know this description, User don’t need to click on it. They can simply Hover on the element to get the description. In that situation, button/element is actually used but since the user didn’t click on it PX won’t trigger it as used. So, How about having a Hover option in the product mapper (Just like how we can have in the Engagements) at-least for some selectors like [.px-step-navigation-next] buttons or the [.px-close-button] elements. This option would be much helpful and can improve the user experience. Thoughts a
When using the bot, give users the ability to paste in screenshots and also allow attachmentsAcknowledged
For the bot to be a useful support and product idea tool it needs to have the ability for users to paste in screenshots in the message body as well as supporting attachment of files. We’re getting great engagement from our customers through the bot, but the lack of ability for users to show us their problem or suggestion visually or through files is creating extra steps in the feedback support process since we have to ask them to email them.
Posting on behalf of a customer (and I would also personally use this feature): As a user, I would like the ability to pull in custom reports (path analyzer, feature adoption, etc) that I have already built and saved in PX. For example, I may want to pull in an adoption report that I’ve already customized with filters, timeframes, and dimensions (grouped by accounts or features, for example). That way, I can pull together multiple views of my data to see it all in one place without having to rebuild reports.
Build a segment to satisfy both "number of visits" and "last seen" conditions for one particular feaAcknowledged
Use case: We need to track the user event data in "last 30days" along with the "number of visits having 3". In current scenario, while using "number of visits" condition we cannot track the data for particular timeslot. As it is displaying the entire data which satisfies the "number of visits" condition irrespective of timeslot. Currently when we use "number of visits" condition in the Audience explorer(Product mapper), it isn't considering the defined timeslot (last seen condition). The event is popping when the "number of visits" condition satisfies. Can we make this audience rule to satisfy both conditions? For eg: rule 1: Feature - is - "#abc" Last seen - lessthan - "30 days" rule 2: Feature - is - "#abc" Number of visits - greater than - "3" Can we make this work?
Posting this feedback on behalf of a customer: As a PX Admin, I would like the ability to enable others to more easily edit their own engagements. This is challenging as other users do not have CSS experience, so they can’t really make engagements on their own. It would be great if the engagement design process was easier to use so we can more easily make engagements as a team. For example: make templates easier to use without needing to know CSS error messaging is very vague error messaging disappears quickly, often too quickly to take a screenshot
Posting on behalf of a customer: As a user, I would like the ability to have PX “pretend that I am a new user” for engagement audience criteria purposes. More broadly, this could be phrased as “have my test user mimic the audience criteria to make the engagement appear”. I would like to do this, as opposed to setting the engagement to appear once per session and deleting the session cookie before launching to the targeted users.
Posting on behalf of a customer: As a user, I would like the ability to test the effectiveness of one version of an engagement against another version of the same engagement. Ideally, I would have the following groups for each engagement: Group A - receives version A of the engagement Group B - receives version B of the engagement Group C - does not receive engagement (control group) That way, in reports I could see which version of the engagement resulted in more CTA clicks, etc. I could probably accomplish this through some manual audience logic, but it would be nice to have it OOTB.
Hi Product Team, How about enabling the dependent dropdown display of the product and its channel type. Example: I have multiple products P1 which is of Webapp P2 which is of Mobile and WebApp P3 which is of only Mobile When I choose the product in the dashboard, Audience Explorer, Accounts Explorer , through out the subscription, I would love to see the channel getting updated accordingly with the eligible channel When Choosing the Product P1, I want to see the channel Webapp enabled and mobile disabled When Choosing the Product P2, I want to see the channel Webapp enabled and mobile Enabled When Choosing the Product P3, I want to see the channel Webapp Disbaled and mobile Enabled With the existing design, it is not the same behaviour. Thanks Dileep Nalla
Addition of filter that launches engagement when usage on account level is less than/greater than a certain amoutnAcknowledged
PX Engagements Current Currently, in the Audience section of engagements, we are able to use the ‘product mapper’ logic to launch engagements when usage is less than/greater than a certain amount. We have then combined this in the past with the user id logic in order to show pop-ups related to certain features when their usage in the tool is low OR if they have exceeded the total times they have visited the page specified in the logic. We would like to launch an engagement for certain users when usage across the whole account is less than a certain amount, not just for a single user. Use Case There are certain features in our tool that only certain users types can configure, Admins (1) and Manager+ (22), like the example you see above. Settings > Account > Review Source Credentials. Any user with these two user types can access this section and configure a feature for the whole account. If we use the logic to launch an engagement when a single user’s usage is lower than a ce
Control over Knowledge Centre Bot PositionImplemented
USE CASE: Currently in PX, when we launch the Knowledge Centre Bot, it will be displayed at the “Right/Left bottom corner” of the application. And we don’t have the ability to control the position of the Bot. We can set it to either right or left bottom. It would be better if we have the ability to locate it relative to any side of the browser both in x and y. This would give users the ability to put it where there is room for it. Some of the applications may have some important field at that place and if we launch the Bot, it might show up on the important information. Which is annoying for the user while using the application because there is no way that they can scroll away the Bot. So it would be really awesome if we have more control over changing the position of the Bot. **It would be more helpful if we can provide the drag-down option also. Thanks, Shireesha.
Dashboard customizationResponse from Customer
Use Case: With the current design we do not have option to edit the dashboard other than the admin / creator of the dashboard. It would be great if we can add two other options as manager and viewer under Dashboard which will give access to the other person to edit the dashboard. Refer to the below image as an example.
Use Case : In the current functionality we have option to export Custom Events data to S3 but we do not get all the properties available after exporting, It would really helpful for the customers if they could also see all the properties for eg: when they are exporting custom event data they should get all the information regarding the custom event properties which they setup.
USE CASE: In PX, Currently we have the option of pushing the data from PX to salesforce (bi-directional). Using this integration, we can also push the NPS data (scores) to salesforce but only at the Account level. Sometimes, If we limit this data flow to only account level, customers may not be able to perform full personalisation (automatically) as they may want to see the data at the User/Contact level. So It would be really helpful if we can extend this NPS data roll-up from PX to salesforce at the User/Contact level. Note: If the User has multiple NPS scores, some configuration like “Average of the scores” would be good to use(Just an example).
Currently you can only add one question to each slide in a survey engagement. My customer has a use-case where they would like to have multiple questions on one slide of the engagement. For example, if they are asking a user to update their contact information, it would be much cleaner to have all necessary fields on one page, as opposed to having to click next for each response.
Ability to "Show Mapped" Features in Product Mapper on top of UIResponse from Customer
Sharing this idea/request on behalf of a customer: As a user, I would like the ability to be able to see what is mapped on a particular page in my product when I am in the context of my product. For comparison, something similar is available when creating a Guide engagement. This would help improve the Product Mapping experience so that I can visually see what has been mapped, rather than referring to a list in the product tree.
NPS needs a Rolling NPS trend lineAcknowledged
Hi folks, Would be great to see an additional graph that shows the trend of NPS changing over time, within the time window (i.e. a Rolling NPS score). The “trend” graph at the bottom only looks at one day at a time. The trend graph I’m asking for looks at the current day plus all previous days. So, it shows how NPS is moving over a time window. CURRENT REPORT DATA SET Date Promoters Neutral Detractors Total Daily NPS Rolling NPS 25-Feb 2 1 3 66.7 66.7 26-Feb 1 2 3 -33.3 16.7 27-Feb 1 1 2 50 25 28-Feb 1 1 -100 11.1 29-Feb 0 11.1 1-Mar 0 11.1 2-Mar 1 2 3 -66.7 -8.3 3-Mar 2 2 100 7.1 FUTURE REPORT To include Daily NPS (already included) PLUS Rolling NPS (shown below)
User Roles for API AccessWorkaround Available
Problem: The only way to grant PX API access to an engineer is to give them 100% Admin control over everything in the platform. I love engineers (used to be one) but come on...I don’t trust them that much. Solution: Add role-based controls for API access. Please make sure read-only is an option vs. read-write.
Posting this product idea on behalf of a customer: As a user, I want to trigger an in-app engagement based on PX survey responses, including multi question surveys. Use case: Launch a PX multi-question survey during user’s onboarding. Create multiple engagements that each correspond to those survey responses. For example, if the survey question is “What do you want to use our product for?” and the user selects “email campaigns”, then an engagement could target the users who selected “email campaigns” and deliver content/in-app guidance relevant to that goal.
Compare 2 filtered groups in retention analysisAcknowledged
The retention analysis now always compares the filtered group to the full dataset. Unfortunately, that full dataset also contains test setups. Would it be possible to compare 2 filtered datasets (e.g. 1 specific customer against all customers, so with the test systems filtered out)?
It would be great to have emojis as a feature for email engagements. FYI - @ryankapur from atEvent In this example, the email is sent from Confluence regarding a new release. I've attached a screenshot of the survey (and a 2nd screenshot of the page which appears when the user has interacted with one of the 3 emojis)
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