PX Product Ideas

PX Product Ideas

  • 641 Posts
  • 1,406 Replies

641 Posts

link_black
Gainsight Employee: MVP
link_blackGainsight Employee: MVP
shared in PX Product Ideas

The ability for a user to snooze and/or remind them later for an offered in-app Engagement Slider or GuidePlanned

We all spend lots of time on creating the perfect content, presentation, and experience of in-app Engagements and we expect them to help near 100% of our targeted users to become more informed, efficient, effective, and productive. However, no matter how much we try to put the engagement in the right place at the right time, many other factors ... like the user needing to get something else done right away ... the user not having time to focus on this engagement opportunity ... will affect whether a user actually starts and completes the in-app Engagement Slider or Guide. To align more closely to the "Timely" component of our “[url=https://www.gainsight.com/blog/the-in-app-engagement-starter-kit/]TRUSt Framework[/url]”, adding the option for the user to snooze and/or remind them later about an important Engagement that has been offered would be very helpful in increasing the Engagement completion rates and value. This enhancement would match perfectly to our promise that

10
link_black
Gainsight Employee: MVP
22 days ago
C
Gainsight Rookie
catchprakashGainsight Rookie
shared in PX Product Ideas

Improvement to PX KC bot user friendlinessAcknowledged

There have been some improvements made to the KC bot based on the previous request:“I would want my users to have the ability to drag the bot around the UI as they are working. They may need to refer to documentation as they are working on our product and would like to refer to it as they are working. “ The released and the current behavior isn’t that UX-friendly and helpful based on the user needs. Issues:1. KC bot can’t be resized and it blocks much of the UI2. The dragging behavior doesn't let the actual bot widget to be moved around. It is either presented in the left or right part of UI, as configured. That’s it! Re-iterating the request that meets the user experience needs and the user goals.We want the users to have the ability to1. resize the bot window so that it doesn’t block much of their “work area” in the UI2. move it around the UI along with the bubble enabling dragging to any part of the page

13
C
Gainsight Rookie
24 days ago
M
Shoshin
mandy.jShoshin
shared in PX Product Ideas

Open KCbot depending on available space around bot badgePlanned

It would be great to automatically adapt the opening of the KC bot depending on its position on the screen. For example, if the badge bot is on the right of my screen, make sure it opens on the left so that we see it completely. And if someone move the badge bot to the left of the screen, then the KC would open automatically to the right. So far we are limited to one side only  Is it planned to improve this feature soon ? Thanks

1
aharkut
Gainsight Employee: Rookie
24 days ago
Julie-Pinto
Veteran Rookie
Julie-PintoVeteran Rookie
shared in PX Product Ideas

Ability to customize the icons in each tab of the KC botNo Status

Posting on behalf of a customer:  I would like the ability to customize the icon for the tabs in the KC Bot. The icon in the Knowledge Base tab is similar to another part of our UI, and we would like to differentiate the two.

4
aharkut
Gainsight Employee: Rookie
24 days ago
alb
Veteran Rookie
albVeteran Rookie
shared in PX Product Ideas

Capture Screen Resolution, Browser Size, Device Type, OS of UsersAcknowledged

Hi folks, I’ve been asked for this capability weekly by our product and design teams for what seems like months now.  I don’t understand why PX can track browser type, but you don’t bother to track screen resolution, browser frame size, device type, nor OS while you’re at it.   Imagine how nice it would be to limit visibility of a guide or dialogue to someone who has their window size too small or is on a particular device?  Or the ability to adjust guides based on resolution?  Not to mention being able to report on what your user base has for set up so we can better design our products.   We don’t want to install (yet another) product to track just this.  Please help!

2
anirbandutta
25 days ago
S
Gainsight Employee: Rookie
srinivas myakalaGainsight Employee: Rookie
shared in PX Product Ideas

Ability to add/set a delay before showing an engagement.Acknowledged

Posting on behalf of a customer:It would be great to have an option to add/set a delay to an engagement so that it shows up on a specific URL but waits for the user to have been in the application for at least X minutes before it is displayed.

2
D
Veteran Rookie
29 days ago
kevin_ly
Champion
kevin_lyChampion
shared in PX Product Ideas

[Guide - Hotspot] Be able to Modify Hotspot Color Via CSSAcknowledged

Posting on behalf of a Customer. It is found that the hotspot color doesn’t quite respond to back-ground color declarations when attempted to be modified within the CSS tab, although it should apply as the same class name is tagged to the hotspot element. Upon further investigation, hotspot seems to have its own CSS and doesn’t apply the CSS styles mentioned in the PX Guide Engagement Editor “CSS” tab for the particular step. Although we can modify the background color via the “Editor” tab, it be nice for the “CSS” tab to allow custom styles. It would help customers to get more flexibility. If a “CSS” custom CSS conflicts with “Editor” setting, we can include a caution sign saying “This element is being overriden by “CSS” tab CSS”. 

2
C
Gainsight Rookie
1 month ago
Jack-Occleshaw
Gainsight Rookie
Jack-OccleshawGainsight Rookie
shared in PX Product Ideas

Create the option to trigger an engagement based on KC bot interactionsNo Status

I would love to be able to trigger an automated email engagement to users who read one of the articles we feature within KC Bot. We host how-to guides within the Bot, and if we can get people viewing a certain feature that they do not have access to - we could fire out an email to acknowledge their interaction and ask if they would like to buy access. It could be a great way to introduce more lead generation to Gainsight PX.

1
aharkut
Gainsight Employee: Rookie
1 month ago
M
Mark MoriGainsight Community new member
shared in PX Product Ideas

Allow Every time (Paywall) option for Survey EngagementsPlanned

It’d be wonderful to be able to set a survey engagement with the “paywall” qualification rule so that we can collect any-time rating/CES/Boolean/NPS/Multi-Question data. The use case is around beta-features users have opted into. We’d like to give users the ability to “Send Us Feedback” or “Rate this Feature” without auto-firing an engagement based on usage rules or # of times viewed. 

3
aharkut
Gainsight Employee: Rookie
1 month ago
Ekta Kumari
Gainsight Employee: Shoshin
Ekta KumariGainsight Employee: Shoshin
shared in PX Product Ideas

Ability to Mark "cc" in Email EngagementAcknowledged

Customer ask : If we can have the ability to mark in cc to a cross-functional team for email engagement. This will help them to increase the visibility for other team.   For example: In case the product team have triggered an email engagement for all the Admin users they would like to mark in CC the associated CSM.  If we can have cc option in email setting.  

3
aharkut
Gainsight Employee: Rookie
1 month ago
C
Gainsight Rookie
cakritGainsight Rookie
shared in PX Product Ideas

KC Bot: Permit addition of UTM tags to external knowledge base linksAcknowledged

The URLs retrieved e.g. from Google search in KC Bot’s Search are handled by a function that onclick of the article’s summary, opens a window to the external site. We would like those links to be opened with UTM tags that help us identify the source as the KC Bot. More generically, any number of URL params could be added to those external URLs

0
C
Gainsight Rookie
1 month ago
C
Gainsight Rookie
cakritGainsight Rookie
shared in PX Product Ideas

Fix the "Top suggestions" prompt in KC Bot's SearchAcknowledged

The following is added automatically, when a default search is defined in the KC Bot Search. (did it with Google).<div class="knowledge-center__widget-top-suggestions-title" style="color: rgb(0, 0, 0);">Top suggestions</div> You can’t style it and you can’t disable it. It should become an optional, editable element on the UI. 

0
C
Gainsight Rookie
1 month ago
G
Gainsight Employee: Shoshin
GSNickiHuntGainsight Employee: Shoshin
shared in PX Product Ideas

KC Bot - add multiple sourcesImplemented

A customer has a  KC bot enabled. Now they want to embed their help as a search source (google). There are different helps for different editions of the product and user types and they use the Google docs article search option to define the source(s). They would like to be able to set different sources for different bots as today, they can only define the sources globally.

5
M
Gainsight Rookie
1 month ago
F
Shoshin
FernandaShoshin
shared in PX Product Ideas

Survey questionsPlanned

It would be ideal to have the option to customize the question we send to our customers at the end of a survey depending on the score they provide us. For example, if it is a Promoter the question could be different from the one we ask to a Passive or Detractor. So far this option is not available in PX and could be quite useful in order to have more insights from our customers and users.

0
F
Shoshin
1 month ago
F
Shoshin
FernandaShoshin
shared in PX Product Ideas

Folders for engagement in PXNo Status

It would be ideal to have the possibility to create different folders in PX to classify the engagements in a more organized and precise format. For example according to the target audience or according to the topic they are focused on. 

0
F
Shoshin
1 month ago
VBennyGainsight
Shoshin
VBennyGainsightShoshin
shared in PX Product Ideas

Enable modifications to engagements after translationAcknowledged

Currently, after you upload XLIFF files to an engagement to provide translations, you are not allowed to modify the engagement. This means that to modify an engagement after a translation has been put in it, you have to take the following steps:Store the original XLIFF file Remove the translations from the engagement Update the engagement with the changes Re-export a blank XLIFF file Add the translations back into that blank, new XLIFF (likely using a 3rd-party diffing tool like Winmerge or Kdiff3 to facilitate) Re-import the translations.This is a pretty painful process, and means that we can only really upload translations and validate the engagement in other languages once the engagement is really, really done.It would be nice if Gainsight would:Allow editing the engagement after translations have been uploaded. Highlight engagements on the Engagements page that have been updated after they have translations, but that haven’t yet had their XLIFFs updated in one or more languages. Th

2
aharkut
Gainsight Employee: Rookie
1 month ago
C
Shoshin
chunmeiluShoshin
shared in PX Product Ideas

Batch updating urls in engagements, product mappers, etcNo Status

We need to update one of our products url. As a result any engagements and product mappers related to pages in this product need to be updated accordingly. Is there a way to define the top urls as global variables so they can be referenced when defining engagements and product mappers? 

1
C
Shoshin
1 month ago
alextran
Veteran Rookie
alextranVeteran Rookie
shared in PX Product Ideas

Knowledge Bot LocalizationImplemented

Posting on behalf of Trimble MEP (PX customer):    Product Request: Language localization for Knowledge Center Bot   Business Case:    As a global company, it’s crucial to target customers with their respective language in order to properly onboard and train them. If the language is not localized: Some users may get confused and not know how to submit feedback. It looks like we were ignoring the language of our customers, when in fact there's nothing we can do about it. There's some sensitivity with customers around the world about the dominance of English. cc @angelo @mickey 

4
aharkut
Gainsight Employee: Rookie
1 month ago
S
Shoshin
SundeepShoshin
shared in PX Product Ideas

User Management PermissionsNo Status

It would be helpful to the customers to be able to create permissions for different roles and be able to see which users are assigned which permission sets without having to edit that user.    

2
L
Gainsight Rookie
1 month ago
R
Gainsight Employee: Rookie
rketharajuGainsight Employee: Rookie
shared in PX Product Ideas

User Activity should have Expand All and Collapse All optionNo Status

Submitting this on behalf of the customer: The latest enhancement of the user activity page looks pretty good. However, if we have Expand All and Collapse All options it would be easy for search on that page.

0
R
Gainsight Employee: Rookie
1 month ago
K
Gainsight Rookie
kmalkGainsight Rookie
shared in PX Product Ideas

Email notification opt out for email engagements sendingNo Status

We recently launched a series of onboarding emails for our app, which send around 20 customized emails per day, each custom-designed and targeted to reach our customers based on usage of our app. However, right now, I receive an email notification about every single time an engagement sends, and there is no way to turn this off. It’s very annoying. While I didn’t want to do it because I love getting the weekly digest emails on our app, I unsubscribed from all Gainsight emails to hopefully solve this problem. Please create a way to turn off email notifications for email engagements so I can re-subscribe to the email notifications I would like to receive. Thanks in advance for considering this.

2
Pauline
Shoshin
1 month ago
Pauline
Shoshin
PaulineShoshin
shared in PX Product Ideas

Check time between engagaments in funnelNo Status

We have a set up where we have a bunch of engagaments designed to onboard our new users. They are supposed to see them in a specific order and we’d like to in an easy way see, both for specific users but mainly in general, how much time/when exactly the users see the engagaments.For example,We have engagaments A, B & C. They should be viewed in that order. We’d like to see how long does it take for a user to go through the full “flow” and how much time usually passes between seeing A & B and B & C etc. Let me know if I can clarify our use case in any way.Thanks!

0
Pauline
Shoshin
1 month ago
C
Shoshin
chunmeiluShoshin
shared in PX Product Ideas

Access to global css for high level visual customizationPlanned

Gainsight supports css on guide and template levels. However there are multiple css selectors that are not accessible or can’t be customized, for example, 1) triangle (which points to the aligned element) from the engagement guide takes the background color and can’t be hidden using css (No. it doesn’t take transparent color as background); 2) a drop shadow on .apt-guide-popup level remains visible and can’t be customized even after turning off shadow in Settings.  There are also css attributes that are cross templates (e.g., font-family, default text/link color) which need to be set/repeated in every template. Having capability to access/customize global css would help solving these limitations.  

7
aharkut
Gainsight Employee: Rookie
1 month ago
M
Gainsight Rookie
mmarquesGainsight Rookie
shared in PX Product Ideas

Ability to undelete an engagementNo Status

When you delete an engagement, it would be helpful if the engagement went to a “trash” or “archive” area instead of being completely deleted. Administrators could then go to that area and undelete engagements.Accidents can happen where someone accidentally deletes the wrong engagement. This feature would make it easy to reverse deletion. 

0
M
Gainsight Rookie
1 month ago
JayS
Gainsight Rookie
JaySGainsight Rookie
shared in PX Product Ideas

Engagement Badge AnimationNo Status

It would be great to combine the Badge to launch an engagement with the hotspot animation. This would be helpful for new content that you want to direct a user’s attention to. Then, I’d want the animation to stop but the badge to remain after the user has clicked on the badge and viewed the engagement one time.

0
JayS
Gainsight Rookie
1 month ago

Check out our upcoming events

Terms & ConditionsCookie settings