PX Product Ideas

PX Product Ideas

  • 35 Posts
  • 1,398 Replies

35 Posts

M
Gainsight Rookie
MBell92Gainsight Rookie
shared in PX Product Ideas

Adding IP address to user activityUnder Consideration

The idea would be fairly simple, to add the IP address for user activity. I understand this could be visible, as it is used to be able to track the inferred location of a user.  Use case Every so often, in our platform, we have situtations where we need to understand exactly which user carried out certain activities within an account, especially when the user can be accessed by several different people. The IP address would allow us to achieve this and resolve items with the person directly involved with the activity in the account.    @janire

1
peppe
Veteran Rookie
1 year ago
M
Gainsight Rookie
MBell92Gainsight Rookie
shared in PX Product Ideas

Additional logic for NPS surveys in engagements (with/without comments)Under Consideration

At the end of January we ran an in-tool NPS survey which returned over 9,000 responses and provided us invaluable insight into the NPS for each of our accounts. This allowed us to take important actions for those accounts with lower NPS, touch base with admins that were passive/detractors and generally get a great feel for satisfaction with our product globally.    We have set this survey to run every four months, with the next survey due to show in the tool at the end of May. We would like to act smarter and more systematically the next time this survey starts to receive responses, especially for detractors and passives, in the form of an email engagement.    One thing that is lacking in the logic for NPS surveys in engagements is to be able to filter surveys by with/without comments. Depending on whether the user left comments or not in their response can massively change how you want to approach your engagement. I.e. With comments means you can contact user directly as they have alr

1
link_black
Gainsight Employee: MVP
2 years ago
alb
Veteran Rookie
albVeteran Rookie
shared in PX Product Ideas

Reporting / Analytics feels like it needs an overhaulUnder Consideration

These are the concerns I've been sharing with the PX team for a while now, figured I would share here as well as there are likely others with similar or tangential challenges.  Feel free to share your thoughts here.   Reporting Limitations Have to go to 3-4 different sections of the reporting interface to get an answer or create a report. There are substantial UI inconsistencies between the different areas of reporting.  It’s like they were built individually by different teams and patched together. Some filters exist in parts of the reporting, while they don't exist in others.  Again, just more inconsistencies.  For example, I’m in one part of analytics and get close to what I need using a filter.  I think to myself, “oooh, I could go over to that other part of analytics and use the same filter and get what I’m looking for” only to find I can’t use that filter over there. Saving or sharing is handled in 3-4 completely different ways, depending on the part of reporting you're in. Query

2
mickey
Gainsight Employee: Rookie
2 years ago
ikranjcec
Gainsight Rookie
ikranjcecGainsight Rookie
shared in PX Product Ideas

Product Feature Tree - select many to rearrangeUnder Consideration

Hi, we have a lot of features landing into Product Feature Tree. It would be very helpful if I could select more than 1 to move over to differend modules etc. Doing it one by one on every release we have it's a lot of manual work. [url=https://community.gainsight.com/users/link_black]@link_black[/url]

5
ikranjcec
Gainsight Rookie
2 years ago
A
Gainsight Rookie
adrienne_longGainsight Rookie
shared in PX Product Ideas

Knowledge Center Bot Feedback Tab CustomizationUnder Consideration

We've noticed that the knowledge center bot is a bit rigid in its customization options right now. We would like to be able to change the options in the Feedback tab since the current options listed aren't well suited to our needs. We do feedback through other integrations right now so we wanted to set this tab up more for customer support. Right now the only customization possible is the ability to change the name on the Feedback tab which doesn't help us much because we can't also customize the categories for the feedback to be more related to support.

12
JayS
Gainsight Rookie
3 months ago
A
Gainsight Rookie
adrienne_longGainsight Rookie
shared in PX Product Ideas

Knowledge Center Bot Font CustomizationUnder Consideration

For our use case we really want more customization. For starters we would like to be able to customize the font setting in the knowledge bot to better fit with the rest of our portal. It looks a little strange to have our knowledge center bot and engagements in a different font from everything else.

5
P
9 months ago
bdatangel
bdatangelGainsight Community new member
shared in PX Product Ideas

More Retention Analysis functionality in GPXUnder Consideration

We are heavy GPX users and rely on retention analysis for our growth performance. However - we still find it somewhat manual. Idea one: Here’s a spredsheet that we have to manually pull (copy/paste) into a spreadsheet for refined analytics ([url=https://docs.google.com/spreadsheets/d/1Ha9xFE2PhFmc_o40lwjl_0KIzGNhbHnUTroVJHPnzgI/edit#gid=0]link[/url]). There should be an export functionality (csv) so we don’t have to recreate this viz in a spreadsheet. The export should respect the filters and daterange applied. [img]https://d1qy7qyune0vt1.cloudfront.net/gainsight-en/attachment/ScreenShot20190719at2-15-39PM-a86206bb-6ac2-4e23-9473-3108f3b6a0c3-357608770.png[/img] Idea two: Please have the individual cells hyperlink to the list of users/accounts that came back for a given week. I.e. 2 accounts came back in Week 3. The expected behavior should be I clicking the number 2 in week 3 and seeing a list of accounts.

5
kate_green
Champion
1 year ago
alextran
Veteran Rookie
alextranVeteran Rookie
shared in PX Product Ideas

Multiple Owners on Custom DashboardUnder Consideration

Hello! It would be great to have multiple owners on a dashboard who can edit the dashboard as well, as opposed to one person. Edit meaning the ability to add and delete widgets to the dashboard.

1
julie_pinto
Gainsight Rookie
2 years ago
alextran
Veteran Rookie
alextranVeteran Rookie
shared in PX Product Ideas

Dashboard MetricsUnder Consideration

It would be great to receive these types of metrics all in one place: % of Total Active Accts per week and per month (I figured out how to get the total #s but not the %, short of downloading and doing the math... which is complicated since the total fluctuates over time) Average # of users per account (per month) Average # of actions per user, per session (per month) Average # of sessions per user, per month Average session length/user

2
alextran
Veteran Rookie
2 years ago
mikewohlwend
Gainsight Rookie
mikewohlwendGainsight Rookie
shared in PX Product Ideas

Help navigating in the contextual engagement builderUnder Consideration

From this spot in the builder, it's hard moving to any next or previous step. I have no idea what to click in the menu: [img]https://d1qy7qyune0vt1.cloudfront.net/gainsight-en/attachment/PXMenu-0b821a37-d700-4662-b5c7-7232b0c65f70-776326978.png[/img] PX could help me navigate by either: [list=1] [*][b]highlighting [/b]the current step in the dropdown menu [*][b]showing some text from the modal[/b] in the dropdown instead of the title it asks me to enter (which can become outdated and which I tend to skip)* [*][b]adding the <5/18> style navigator[/b] used in other parts of the builder to this part of the builder (but what would really be prefereable would be to integrate all of the builder functionality into this contexual builder where my app is in the background) [/list] *I have not been entering meaningful title info because it is fragile to updates and even well done provides no value to my users. I generally pass through multiple iterations where the content an

2
ciarapeter
Gainsight Rookie
2 years ago

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