PX Product Ideas

PX Product Ideas

  • 36 Posts
  • 1,398 Replies

36 Posts

S
Gainsight Employee: Rookie
srinivas myakalaGainsight Employee: Rookie
shared in PX Product Ideas

Ability to have different content(Engagements) depending on which URL the user is onPlanned

Posting on behalf of a customer: In a KC Bot Currently we cannot show different engagements based on the URL the user is currently on. It would be great if we could show the different content(Engagements) based the URL the user is on.   Use Case: If a user in on a URL1 then the user should see Engagements(if any) related to URL1  in  KC BOT  and If a user in on a URL2 then the user should see Engagements(if any) related to URL2 in the same BOT.  

5
skalle
Gainsight Employee: Rookie
6 months ago
S
Gainsight Employee: Rookie
srinivas myakalaGainsight Employee: Rookie
shared in PX Product Ideas

Change Colour of "Magnifying Glass" icon in KC Bot search bar.Planned

Hi Everyone, Currently the "magnifying glass" icon on the search bar of KC Bot is by default set to green colour, it would be helpful to customers if it was possible to change colour to that of their product brand colours. Thanks, Srinivas

1
angelo
Gainsight Rookie
1 year ago
A
Gainsight Rookie
AdamZGainsight Rookie
shared in PX Product Ideas

Percentages in Dashboard widgetsPlanned

What In Gainsight PX, provide a dashboard widget that provides the ability to create a % based metric - ex. users who used Feature A / users who used Feature B.   It would also be helpful to change any existing widget into a % - ex. weekly active users / all users, users who used Feature A / all active users, etc.   Why Percentages normalize data and trends.  Raw counts are often vanity metrics that feel good but don’t show trends as count change (ex. weekly active users).   Supporting Information This is similar to these highly voted requests for CS, https://community.gainsight.com/cs-ideas-21/can-you-put-a-percentage-in-a-report-widget-4116 and https://community.gainsight.com/reports-dashboards-9/use-the-percentage-widget-in-a-dashboard-32612. This is also a commonly supported capability in other product analytics tools, ex. https://support.pendo.io/hc/en-us/articles/360031863432-Trends.

2
bostojic
Veteran Rookie
1 year ago
Julie-Pinto
Veteran Rookie
Julie-PintoVeteran Rookie
shared in PX Product Ideas

Ability to see the URL where a user submitted feedback via KC BotPlanned

Posting on behalf of a customer: As a user, I would like to be able to see where someone was in my product when they submitted feedback via the KC Bot. For example, they might say “the button on this page is broken” but we don’t know what page the user is on. 

0
Julie-Pinto
Veteran Rookie
1 year ago
A
Gainsight Rookie
AdamZGainsight Rookie
shared in PX Product Ideas

Preview Tour Engagements that are LaunchedPlanned

Request I would love the ability to preview a Tour engagement that is currently launched.  This is helpful for people who are trying to learn about how a launched engagement currently works.   Current Currently, a Tour engagement must be paused before it can be previewed via the in app editor preview.

6
graden.hudson
Gainsight Rookie
2 months ago
Jef Vanlaer
Champion
Jef VanlaerChampion
shared in PX Product Ideas

Start knowledge bot from custom button or linkPlanned

We'd like to implement the Knowledge Center Bot for our users to start PX tours at their liking. However, the KC button is always covering crucial functionality on our application. It would be nice if we could open the KC bot via a link, so we can add our own custom button in the application for users to open the bot or embed it in our existing Help Center.

3
Jef Vanlaer
Champion
2 years ago
michael_sweeney
Gainsight Employee: Team Captain
michael_sweeneyGainsight Employee: Team Captain
shared in PX Product Ideas

PX Integration with SFDC SandboxPlanned

Hi Team, I am reaching out after a recent discussion with a customer. Customer would like to connect PX to a sandbox salesforce environment.   UseCase: Need to Connect the PX with Salesforce Sandbox.   Existing Design: As of now this is not supported and the only integration is with salesforce production.   Can we expect in the near future to be able to connect to a sandbox environment?   Thanks Mike

2
L
1 year ago
J
jascharf10Gainsight Community new member
shared in PX Product Ideas

"Back" button on Multi-question surveyPlanned

It would be nice to have a back button on a multi-question survey, along with a submit button. For example, I am creating the following question in a multi-question survey: [img]https://d1qy7qyune0vt1.cloudfront.net/gainsight-en/attachment/backbutton-1c4ae324-7470-497c-ad74-f99864a361c2-556018068.png[/img] And it would be nice if a customer could go back to confirm what the previous question was, or it would be nice to just go back in general to review answers earlier in the survey.

1
link_black
Gainsight Employee: MVP
2 years ago
shireesha_reddy
Veteran Rookie
shireesha_reddyVeteran Rookie
shared in PX Product Ideas

Different "Email Forwarding" addresses per each labelPlanned

Can we set different "Email forwarding" addresses per each label? For eg, Can we report issue seperately to Zendesk and feature requests to product team by setting the email forwarding addresses.

3
willpatterson
Gainsight Rookie
1 year ago
matt
Gainsight Rookie
mattGainsight Rookie
shared in PX Product Ideas

Relative date/time in audience and account filtersPlanned

Hi, Can PX filter the audience or account [i]relative[/i] to a certain date? For example, can I filter "where trialEndDate less than $TODAY"? (unexpired trials) or "where trialEndDate equals $TODAY+5" (i.e. trial expires in the next 5 days)? -Matt

4
matt
Gainsight Rookie
2 years ago
link_black
Gainsight Employee: MVP
link_blackGainsight Employee: MVP
shared in PX Product Ideas

The ability for a user to snooze and/or remind them later for an offered in-app Engagement Slider or GuidePlanned

We all spend lots of time on creating the perfect content, presentation, and experience of in-app Engagements and we expect them to help near 100% of our targeted users to become more informed, efficient, effective, and productive. However, no matter how much we try to put the engagement in the right place at the right time, many other factors ... like the user needing to get something else done right away ... the user not having time to focus on this engagement opportunity ... will affect whether a user actually starts and completes the in-app Engagement Slider or Guide. To align more closely to the "Timely" component of our “[url=https://www.gainsight.com/blog/the-in-app-engagement-starter-kit/]TRUSt Framework[/url]”, adding the option for the user to snooze and/or remind them later about an important Engagement that has been offered would be very helpful in increasing the Engagement completion rates and value. This enhancement would match perfectly to our promise that

10
link_black
Gainsight Employee: MVP
18 days ago

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