PX Product Ideas
PX Product Ideas
- 259 Posts
- 1,406 Replies
Would like to simply track the Category and the number of selected labels as a way to measure feedback. Make Subject and Description optional selections.Alternatively, provide an option for like / dislike with a few options for recording why it was liked or disliked.
Hi,Please add ‘Last active’ column in the User Management section of the tool. This would help us to get an idea of how often our employees are logging in to G.PX and when was the last time they had any interaction.This would help us to evaluate how much effort has somebody invested in learning the ropes of the tool before they come to us with the questions or complaints that the tool is easy or difficult to use. We could use this info to better structure our internal PX education for our employees.Generally more data about the PX usage of our employees would be really great to have. Number of created reports, time spent in the tool in the past 7 or 30 days, last active date, number of logins in the past 7 or 30 days, number of created dashboards/widgets, etc.
Add Date to BackfillNo Status
I’m using backfill typically after a release happened and I am getting the new feature and use into product mapper. I know the date that the feature went live, so it would be very easy to just use that date to search the relevant events. Any searching before that is pointless and is a waste of resources and time.
Bulk upload engagement recipientsNo Status
Hi everyone! Whenever someone in my organization comes to me for an engagement, they always send me emails for the users we want to share the engagement with. It would be super convenient to be able to upload the emails into a segment without having to use the data loader. For example: adding a comma after each email so when we copy and paste it into the segment, Gainsight PX will recognize that and upload the emails individually. This is just one idea for uploading the information, but the main point is being able to add the user information into a segment without having to use the data loader.
Hi everyone, When checking the performance of guide engagements, we feel that it would be more useful to be able to observe the data as a funnel (on user level). In the current setup, we are able to see the total number of times each step was viewed and the “completion rate” is then calculated based on those numbers. In example:let’s imagine that 10 users started the guide and only 1 of them completed it (saw the last step of the guide) and let’s imagine that the mentioned user completed the guide 10 times (while the other 9 users started the guide only once and never completed it)With the current setup, the “completion rate” of this guide would be calculated as:(10 times completed)/(19 times started)=52,63%And the question is - when estimating the performance, usefulness or design of a guide, are we more interested in this information or in the information about the share of users who started and managed to complete the guide (1/10=10% in the above example).
Hi everyone,It would be great if you would prolong the time horizon for daily retention stats at least to “Day 30 Retention” which is a standard in retention analysis. In the current setup, when selecting “Date Range = 30 days”, we’ll get the data for 30 daily cohorts, but only up to Day 12 Retention.If I’d need to choose between the two, I’d even say that it would be far more useful to have it the other way around when choosing to check daily cohorts - to get retention stats for 12 cohorts, but up to Day 30 Retention.
Hello to PX Product team, I would love more user management for PX end-user. Better analytics around access and control over access for users. As well as ability to inactive rather than delete. Additional profile fields to help us understand our stakeholders and responsibility. An open text field would be great for notes on our end-user. For security reason we need to be able to manage our end users. who has access to what pieces of PX. We have close to 86 users and there is no auditing trail for changes. So you can see the need here. Best Regards, Darshana Shah
Tree Edit AttributionNo Status
I love that I can see when a feature or module was created or modified, but I often wish I could see WHO created or modified them. BONUS POINTS if I could access an edit history for each module and feature!This is important because we have several people empowered to add new features and modules to the Product Tree — as long as they’ve completed some specific training from Gainsight University. 😉Sometimes things change and it’s not always clear why. So if I’m trying to maintain a high-quality Product Tree while also empowering our product team, I often need to hunt down who last edited a branch. Sometimes nobody knows who did it so it seems like the change was done by mistake.
Community Votes requested for Exporting of Contextual Localization xliffs - units in sequential fashion needed urgentlyNo Status
Currently the content in the xliff is not reported in a sequential fashion as the content of the engagement in every line will be segregated into units randomly and therefore the same is exported in the XLIFF file.This random html unit content is extremely difficult to follow and makes translation very hard to do in a quality and efficient manner. The translator must find the random units in order to review several sentences in the context and order that is required. Community- please vote for this request. Your vote matters. I appreciate you and will pay it forward!Please provide a solution - Gainsight team! Thanks and many blessings!Janine
We would like to use the Feedback feature in the KC unified tab layout. It would be great if the user could click “Feedback” and the Feedback form shows as a second page like the image belowPlease let me know if this will be possible. We would like to collect feedback after implementation, which is happening soon.
We are using Crowdin as a translation platform and they have built a really great connector for Gainsight PX. We have asked them to add some automation to the connector to sync files based on the engagement translation state. However, I have searched and searched the PX API, and I cannot seem to find this exposed anywhere so the connector could use this. Use Case: New content is created or edited in PX. The designer changes the Translation state to “Ready for translation”. Crowdin connector automatically syncs only files that are in “Ready for translation” state. If the translation state was exposed in the localization export API, it could update the state to “Translation in progress”. When the translation is completed in Crowdin, the connector can then automatically sync the translated file back to Gainsight PX using the localization import API. And if the translation state was exposed in the API, it could also update the state to “Translation complete”.
The addition of labels for guides was a great addition to the PX platform. We now have so many competing guides that it is hard to keep track of which guides are the most effective. It would be immensely helpful to be able to use the label groups and label names when creating filters in the audience explorer or when running analytics.
Walkthroughs - More tooltip optionsNo Status
It would be nice to have the following options for tootips in a walkthrough:The ability to advance to the next step when you click the UI element that the tooltip is linked to. For example, to see the next step, I don’t want to click the Next button and then click the Create button. I’d rather just click the Create button. The ability to allow users to use the application while the tooltip is visible. For example, I want a tooltip with useful information to be visible while I enter some information.
Cohort Usage data by UserNo Status
I want the ability to see in one screen all users and what features they’ve used over a selected date range. Right now I see high level usage statistics at a company level, or granular data at the individual level, but there’s no way to group the data by all users in one company and corresponding features.
Posting on behalf of a customer :The Feature dashboard widget sometimes is hard to read when you hover over the lines. The background of the hover box is a dark grey and when you have a few different features selected one of the colors for the text is dark blue. The dark blue font is very hard to read against a dark grey background. It would be good to update the font color/background color for better visability. Screenshot reference: https://share.getcloudapp.com/2NuPPDvY
Email Performance analytics literally provide all attributes displayed in the Audience Explorer section. However, the Survey Performance report only provides Email, Comment, Rating, Account, Url and Date the survey was completed. We would like access to the same amount of user information in both the Survey Performance and Email Performance so that, without needing to cross-reference the Audience Explorer data we can: better understand who the user is and why they may have given the score they did. pick up trends by looking at all the data across all respondents
Use case:We are using NPS & the Slack integration. We are waiting for the feature to be able to have different slack channels, once that is in place we will have one for only our NPS engagament.We’d like to be able to adjust which content is being pushed to the channel. For example we’d like to remove the question as it will always be the same. Another example is we’ll have a custom attribute called “User title”, we’d like to be able to replace the default “Job title” in the slack post with “User title” etc.
When I click an external link, such as the online help, that opens in a new tab, I want the knowledge center to be closed automatically. Then I won’t have manually close the it because it covers an area in the application that I want to access.
Hi Gainsight community,AWS integrations for json survey responses do not currently include the multi-question survey type.This post is to both share and gain votes to also include multi-question survey data in the survey response export file to AWS.Please see below response from Gainsight engineering team: I got a confirmation from my engineering team saying that we don’t include multi-question responses in the S3 file. Please can you post this request as a feature request in our community https://community.gainsight.com/, this Community post will allow you to interact directly with the Gainsight Product team. The Product team considers popularity in prioritizing feature requests, so encourage your friends and colleagues to “me-too” the post. All further updates on this ticket will come from the post, so please “follow” it to remain up to date on this request.
Posting on behalf of customer:It would be great if we could increase the CSV export limit(currently 10K) in adoption analytics to a higher value. Currently, when ever we have have more that 10K records to be exported we are having to reduce the timeframe to accommodate the export limit.
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