PX Product Ideas
PX Product Ideas
- 642 Posts
- 1,409 Replies
Expose the untracked, unmapped, unidentified product pages/features in an organized "unmapped" locationNo Status
Use Case:Our product is particularly deep, offering a LOT of feature customization and capability to savvy customers. That means that the Suggestion Mode mapping isn’t a “complete” look at the structure of our platform, and mapping of the product manually requires a measured and prioritized approach. Without a resource to see the unmapped activity in my product, I don’t know what pages/features aren’t yet uncovered, what kind of activity those product areas are capturing, nor how I should prioritize them.Rationale:Not all product pages or features are equal in priority. That said, the purpose of Gainsight PX is to capture data to determine feature priorities and recognize or uncover usage trends previously unknown. Unfortunately, the Product Mapper requires you to already know what pages and features are a priority (in order for them to be mapped, you have to know/think to map them). Discovering how your customers actually interact with your product includes identifying pages and featu
Currently in Analytics (Engagement performances), "Add filters" options is limited to only "Survey performance". Can we make this feature(add filters) available for "In-App performance" also. If we want to apply features, we can add widget in dashboard of particular engagement,but the downside is It will display only one graph. Having a filter at the In-App performance would be helpful to take out the non-applicable users in the numbers of who viewed the individual slides in the slider.
The ability for a user to snooze and/or remind them later for an offered in-app Engagement Slider or GuidePlanned
We all spend lots of time on creating the perfect content, presentation, and experience of in-app Engagements and we expect them to help near 100% of our targeted users to become more informed, efficient, effective, and productive. However, no matter how much we try to put the engagement in the right place at the right time, many other factors ... like the user needing to get something else done right away ... the user not having time to focus on this engagement opportunity ... will affect whether a user actually starts and completes the in-app Engagement Slider or Guide. To align more closely to the "Timely" component of our “[url=https://www.gainsight.com/blog/the-in-app-engagement-starter-kit/]TRUSt Framework[/url]”, adding the option for the user to snooze and/or remind them later about an important Engagement that has been offered would be very helpful in increasing the Engagement completion rates and value. This enhancement would match perfectly to our promise that
Improvement to PX KC bot user friendlinessAcknowledged
There have been some improvements made to the KC bot based on the previous request:“I would want my users to have the ability to drag the bot around the UI as they are working. They may need to refer to documentation as they are working on our product and would like to refer to it as they are working. “ The released and the current behavior isn’t that UX-friendly and helpful based on the user needs. Issues:1. KC bot can’t be resized and it blocks much of the UI2. The dragging behavior doesn't let the actual bot widget to be moved around. It is either presented in the left or right part of UI, as configured. That’s it! Re-iterating the request that meets the user experience needs and the user goals.We want the users to have the ability to1. resize the bot window so that it doesn’t block much of their “work area” in the UI2. move it around the UI along with the bubble enabling dragging to any part of the page
It would be great to automatically adapt the opening of the KC bot depending on its position on the screen. For example, if the badge bot is on the right of my screen, make sure it opens on the left so that we see it completely. And if someone move the badge bot to the left of the screen, then the KC would open automatically to the right. So far we are limited to one side only Is it planned to improve this feature soon ? Thanks
Hi folks, I’ve been asked for this capability weekly by our product and design teams for what seems like months now. I don’t understand why PX can track browser type, but you don’t bother to track screen resolution, browser frame size, device type, nor OS while you’re at it. Imagine how nice it would be to limit visibility of a guide or dialogue to someone who has their window size too small or is on a particular device? Or the ability to adjust guides based on resolution? Not to mention being able to report on what your user base has for set up so we can better design our products. We don’t want to install (yet another) product to track just this. Please help!
Posting on behalf of a customer:It would be great to have an option to add/set a delay to an engagement so that it shows up on a specific URL but waits for the user to have been in the application for at least X minutes before it is displayed.
Posting on behalf of a Customer. It is found that the hotspot color doesn’t quite respond to back-ground color declarations when attempted to be modified within the CSS tab, although it should apply as the same class name is tagged to the hotspot element. Upon further investigation, hotspot seems to have its own CSS and doesn’t apply the CSS styles mentioned in the PX Guide Engagement Editor “CSS” tab for the particular step. Although we can modify the background color via the “Editor” tab, it be nice for the “CSS” tab to allow custom styles. It would help customers to get more flexibility. If a “CSS” custom CSS conflicts with “Editor” setting, we can include a caution sign saying “This element is being overriden by “CSS” tab CSS”.
I would love to be able to trigger an automated email engagement to users who read one of the articles we feature within KC Bot. We host how-to guides within the Bot, and if we can get people viewing a certain feature that they do not have access to - we could fire out an email to acknowledge their interaction and ask if they would like to buy access. It could be a great way to introduce more lead generation to Gainsight PX.
It’d be wonderful to be able to set a survey engagement with the “paywall” qualification rule so that we can collect any-time rating/CES/Boolean/NPS/Multi-Question data. The use case is around beta-features users have opted into. We’d like to give users the ability to “Send Us Feedback” or “Rate this Feature” without auto-firing an engagement based on usage rules or # of times viewed.
Ability to Mark "cc" in Email EngagementAcknowledged
Customer ask : If we can have the ability to mark in cc to a cross-functional team for email engagement. This will help them to increase the visibility for other team. For example: In case the product team have triggered an email engagement for all the Admin users they would like to mark in CC the associated CSM. If we can have cc option in email setting.
The URLs retrieved e.g. from Google search in KC Bot’s Search are handled by a function that onclick of the article’s summary, opens a window to the external site. We would like those links to be opened with UTM tags that help us identify the source as the KC Bot. More generically, any number of URL params could be added to those external URLs
The following is added automatically, when a default search is defined in the KC Bot Search. (did it with Google).<div class="knowledge-center__widget-top-suggestions-title" style="color: rgb(0, 0, 0);">Top suggestions</div> You can’t style it and you can’t disable it. It should become an optional, editable element on the UI.
KC Bot - add multiple sourcesImplemented
A customer has a KC bot enabled. Now they want to embed their help as a search source (google). There are different helps for different editions of the product and user types and they use the Google docs article search option to define the source(s). They would like to be able to set different sources for different bots as today, they can only define the sources globally.
It would be ideal to have the option to customize the question we send to our customers at the end of a survey depending on the score they provide us. For example, if it is a Promoter the question could be different from the one we ask to a Passive or Detractor. So far this option is not available in PX and could be quite useful in order to have more insights from our customers and users.
Currently, after you upload XLIFF files to an engagement to provide translations, you are not allowed to modify the engagement. This means that to modify an engagement after a translation has been put in it, you have to take the following steps:Store the original XLIFF file Remove the translations from the engagement Update the engagement with the changes Re-export a blank XLIFF file Add the translations back into that blank, new XLIFF (likely using a 3rd-party diffing tool like Winmerge or Kdiff3 to facilitate) Re-import the translations.This is a pretty painful process, and means that we can only really upload translations and validate the engagement in other languages once the engagement is really, really done.It would be nice if Gainsight would:Allow editing the engagement after translations have been uploaded. Highlight engagements on the Engagements page that have been updated after they have translations, but that haven’t yet had their XLIFFs updated in one or more languages. Th
We need to update one of our products url. As a result any engagements and product mappers related to pages in this product need to be updated accordingly. Is there a way to define the top urls as global variables so they can be referenced when defining engagements and product mappers?
Knowledge Bot LocalizationImplemented
Posting on behalf of Trimble MEP (PX customer): Product Request: Language localization for Knowledge Center Bot Business Case: As a global company, it’s crucial to target customers with their respective language in order to properly onboard and train them. If the language is not localized: Some users may get confused and not know how to submit feedback. It looks like we were ignoring the language of our customers, when in fact there's nothing we can do about it. There's some sensitivity with customers around the world about the dominance of English. cc @angelo @mickey
We recently launched a series of onboarding emails for our app, which send around 20 customized emails per day, each custom-designed and targeted to reach our customers based on usage of our app. However, right now, I receive an email notification about every single time an engagement sends, and there is no way to turn this off. It’s very annoying. While I didn’t want to do it because I love getting the weekly digest emails on our app, I unsubscribed from all Gainsight emails to hopefully solve this problem. Please create a way to turn off email notifications for email engagements so I can re-subscribe to the email notifications I would like to receive. Thanks in advance for considering this.
We have a set up where we have a bunch of engagaments designed to onboard our new users. They are supposed to see them in a specific order and we’d like to in an easy way see, both for specific users but mainly in general, how much time/when exactly the users see the engagaments.For example,We have engagaments A, B & C. They should be viewed in that order. We’d like to see how long does it take for a user to go through the full “flow” and how much time usually passes between seeing A & B and B & C etc. Let me know if I can clarify our use case in any way.Thanks!
Gainsight supports css on guide and template levels. However there are multiple css selectors that are not accessible or can’t be customized, for example, 1) triangle (which points to the aligned element) from the engagement guide takes the background color and can’t be hidden using css (No. it doesn’t take transparent color as background); 2) a drop shadow on .apt-guide-popup level remains visible and can’t be customized even after turning off shadow in Settings. There are also css attributes that are cross templates (e.g., font-family, default text/link color) which need to be set/repeated in every template. Having capability to access/customize global css would help solving these limitations.
Already have an account? Login
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.