PX Product Ideas
PX Product Ideas
- 276 Posts
- 1,452 Replies
Hi, we're working on raising adoption on our products. One of the things we're doing is contextual targeting. What we'd like to do, but cannot at the moment (correct me if I'm wrong, please :) ) is the following: [b]1. Send Dialog with certain text and CTA (currently possible)[/b] [b]2. Set-up email engagement based on rules:[/b] [list] [*]If engagement (dialog) not completed - send Email A [*]If engagement (dialog) completed - send Email B [*]If CTA clicked send email C [/list](different wording and email content is for each of this target groups). [b]3. Set up dialog again based on the outcome of step 2. (is email opened, clicked etc.)[/b] I am not finding away to do this now; in email engaement i can set up rules for view/completed only based on surveys. Tnx!
PX + Slack integrationNo Status
Hi, we enabled PX + Slack integration, to receive real time notifications when we receive NPS or CES score. As an idea, it would be awesome to filter what notifications to receive - e.g. only detractors for NPS, or only ones that gave 1-3 score, or for feedback to fw only issue type. [url=https://community.gainsight.com/users/link_black]@link_black[/url] [url=https://community.gainsight.com/users/mickey]@mickey[/url]
Thanks [url=https://community.gainsight.com/users/harshibanka]@harshibanka[/url]. We will go with the basic show attempts for now. In the future, I'd love to see PX offer more options to retrigger an engagement if the user hasn't engaged with the CTA. I definitely think it would be helpful to have the analytics that are tied to an engagement become more in-depth as well so that you could assess how well you achieved the goal you had for that engagement.
I created an engagement to highlight a virtual event in our product. I'd like to be able to show the engagement every week [b]IF[/b] the user hasn't clicked on the 'Register Now' button. Is there a way to do this? In the Audience tab, you can select the engagement but then only have the option to target an event that it's been "Viewed" or "Completed". This would then leave out people who haven't seen it yet. Also, would "Completed" be tracking the custom button I added in the engagement or something else? [img]https://d1qy7qyune0vt1.cloudfront.net/gainsight-en/attachment/ScreenShot20190917at2-37-24PM-81307c38-99ec-4a01-9987-5ed8bb0d66a3-1386958298.png[/img]
Posting on behalf of a customer: On guides, there are multiple links that we want to track. Instead of having a general "CTA" column in In App Performance, it would be great to have deeper analysis on which links are clicked into.
Use case: Need Launch an engagement using knowledge center bot where the current Url and the target Url are having different paths. Example: Current URL: https://abc.xyz.com/[b]mnop[/b]/[b]klm[/b]/7/model -- This URL is having two paths after domain "abc.xyz.com" Target URL: https://abc.xyz.com/[b]mnop[/b]/7/home -- This URL is having only one path after domain "abc.xyz.com" Since this scenario can't be achieved using $px-auto-resolve with the current design, this can be considered as an enhancement. Thanks Dileep Nalla
Drill down on custom dashboardNo Status
Hi, we've built some custome dashboards, and what we realised we're missing the opportunity to "drill down" to audiene level on some graph. E.g., I'd like to analyze an audience that used feature X on day Y- I see on graph that there's 1900 customers that used it, but i cannot drill down to see who they are, but need to create a new "report" on audience segment. This is an extra step, that can easily be solved by ability to open audince from certain graphs on Dashboards. [url=https://community.gainsight.com/users/mickey]@mickey[/url]
PROBLEM We may notice a bump or spike in activity of some kind, but don't have a way to easily show WHY it happened. Maybe the CS team recommended a customer perform some changes, maybe the product team released new capabilities. Would be great to be able to optionally visualize this. SOLUTION Have a free-form "milestones" section that functions much like the Product Mapper (from a hierarchy perspective). These "Modules" are places that people can put milestones (title, short description, date). From within a report, a user can easily enable visualizing a "module" and any milestones below it would show for any date-based charts. Could be a simple flag pole on the chart with a title, and when you hover over it it provides the description. VALUE Easily see exactly WHAT caused the change in adoption, retention, utilization, or any other chart-based graph. See something weird in a graph? Turn on ALL milestones and see if something might have t
I noticed that we can now add number of sessions and average session duration on the dashboard. I'm making a request to push account and user data from PX to SFDC. CC [url=https://community.gainsight.com/users/ciarapeter]@ciarapeter[/url] [url=https://community.gainsight.com/users/mickey]@mickey[/url]
Trend Variable in PX ReportingNo Status
PROBLEM I would like to be able to hone in on accounts that have an increased or decreased level of adoption of a particular part of the platform. Today, I don't have a clean way to do this. This is one example, there are likely many more scenarios. SOLUTION Gainsight internally calculates a "trend variable" that can be used to filter or sort by. I could create a report that asks: [i]Show me a list of accounts that have user activity in Asia that are trending upward. [/i] VALUE Ability to pinpoint accounts and usage activity that's going in the right (or wrong) direction is incredibly powerful to help product teams figure out who to reach out to for validation and feedback (not to mention the value to CS)
PROBLEM I have a bunch of nearly identical reports I'm trying to create (activity based on location). The only option I have is to re-save the already saved query. SOLUTION Give me the abiliy to clone the current query (or add a Save As option). VALUE Same time rebuilding every query from scratch.
PROBLEM: I cannot share views and filters of Audience and Accounts Explorer like I can the rest of the reports. I also have to manage two different locations for my favorite reports, not to mention a completely different favoriting mechanism for each. Dashboards also have their own favoriting and sharing mechansims. SOLUTION: The Bookmarks capability inside of the Audience and Accounts explorer is nice, but I'm not sure why it is a completely different system than My Reports and Shared With Me functionality that's in the Analytics section. I would recommend allowing Audience and Accounts reports to be saved to My Reports and shared via Share With Me, just like any other report. Ultimately removing the Bookmark feature. Similar to this, I would incorporate Dashboards here as well. VALUE: Simplified and unified interface. Fewer features to manage and maintain for PX team. Lower learning curve for users. More sharing capabilities.
URLS in Engagement ViewNo Status
Quick thought...with the August release we can now see URLs in the Engagement page. We commonly use this audience selector to setup IS NOT rules for URLs. The URL pulls through on the engagement page and made me second guess if I had the rule logic correct. Good news, all is well. It was simply the perception in the table view. Would love some sort of indicator for URL rules using a 'is not' logic. Secondly, 'Created Date' is not providing as much value as 'Launch Date' would be for my team (followed by Expiration Date).
Js Code in Engagement.No Status
HTTP Referrer in AnalyticsNo Status
Posting on behalf of a customer. Like Google Analytics, they would like to surface the source HTTP referrer. Please see screenshot below as an example. [img]https://d1qy7qyune0vt1.cloudfront.net/gainsight-en/attachment/ScreenShot20190807at4-39-43PM-722ac282-a5ac-4af5-a668-4517dd956b5a-1645962377.png[/img]
Fine-grained date/time filters?No Status
I've made extensive use of the Gainsight PX API and so I know that fields like lastSeenDate and signUpDate can be specified in milliseconds as part of the filter. However, the UI (eg: Audience Explorer) seems only to allow filtering at a granularity of days. Is there any way to do fine-grained filtering in the UI? I have tried using a URL (eg: [url=https://app.aptrinsic.com/users?firstName==Matt]https://app.aptrinsic.com/users?firstName==Matt[/url]) but that doesn't seem to work. Thanks, Matt
When we test engagements, we often use our email address in Engagements > Users, to target it to ourselves or a few colleagues and then launch it. With engagements that will appear only one time, this means when the engagement is finalized, or modified and re-tested, the same user is unable to view the engagement again. These views by internal users are also counted toward the overall views. It would be helpful if we had an option to clear the engagement views data, for use during testing. And this is probably a separate issue, but the Preview option does not necessarily represent exactly how the engagement will appear in the app. I've seen engagements appear much larger with larger font, for example, in the Preview mode, than when we actually launch or view the guide in the app.
SFDC Integration - Leads SupportNo Status
Posting on behalf of PX customer. For lead gen platforms, the majority of our users are set as leads in SFDC. They will only convert to contacts once they convert into a sales opportunity for other products. However, in order to start nurturing these leads in-app with PX, they need to have some of the SFDC data to segment the leads. Integrating leads from SFDC to PX would be very helpful for this use case!
When we have product releases, I've noticed that sometimes things slip through the cracks and we break the logic in the Product Mapper. Overall, our process is that dev will apply a unique ID to any CSS element we want to track and notify us of any changes. Still, we don't always catch them all. It would be great if GPX would send alerts about the possibility of a feature in the Product Mapper being broken. I imagine this could be detected by a sudden drop in measured feature "usage" - implying that the ID on the element may have changed and GPX no longer sees it being used. Thoughts?
I often interspersed a modal like this in the walk through tool my company used prior to shifting to PX: [img]https://d1qy7qyune0vt1.cloudfront.net/gainsight-en/attachment/toast-b004be6f-979b-4f1a-9b8e-81035758d747-261604834.png[/img]The users could do whatever they needed on the page, and the modal would persist in a corner of the screen despite minor url changes. When they clicked "Next," the next step would appear. (The (?) spots reveal explainer tooltip text on mouseover--just regular html stuff that we can do in PX too) WHY IS IT USEFUL This technique worked well in cases where a user may need to take any number of steps (or no steps if already ready) before moving on to the next part of a process. It's the digital analog to a tour guide saying, "get some snacks, hit up the restrooms, meet back at the bus in ten minutes." Does this make sense and has anyone found a good way to handle this kind of function in PX?
Product RequestsNo Status
I'm posting this on behalf of a PX customer. Here are some ideas and feature requests: [b]Customizability of the Onboarding Assistant's design - [/b]Changing the coloring of the text after user clicks Guide Activation URL (ex. "Take me here") [b][/b] [b]Boolean survey with true/false values (not smiley/sad face)[/b] [b][/b] [b]Inconsistent display of engagements in builder and in real-life[/b] [b][/b] [b]Viewing the comments in Survey Performance (without exporting, hovering, or expanding columns)[/b] [b][/b] [b]Viewing the metadata contents of custom events[/b] [b][/b] [b]"Chat bubble" to interact with clients (intercom style) - [/b]Use case: Survey appears, minimize survey, come back to complete survey later
I come to PX from six months of working with HelpHero and more years of peaking at WalkMe. In both of those places, I saw a different stance in the tour/walk-thru/engagement editors. I'd like to encourage PX to build toward incorporating these three modes: 1. out-of and 2. in-app editing and 3. in-app preview modes into a more unified mode, with your customer's web application at the core. That application is the context to rule all contexts (well, your customer's [i]customer's [/i]workplace workflows are probably the only more essential context--but more abstract and less accessible than your customer's applications). So, this is not a feature request, but a vision request. You can help my users by my helping me keep closer contact to the point on the ground, in my application, where my user needs me. I'm looking forward to learning much more, but happy in the meantime to share an impression that benefits from PX inexperience (as I have not yet got
PX:: Ability to drill down the information of the frequent audience using the product by time frameNo Status
How about the use-case allowing the user to drill down the frequent audience information who are using the product by time frame of daily, weekly or monthly or by custom date When customers wanted to show the product managers who are the main groups they are "working for" (frequent and less frequent users) based on their usage! daily active user - user who enter the platform every day (5 days aweek and above) weekly active user- user who enter the platform at least once a week monthly active user - user who enter the platform at least once a month is that possible?? Right now we have the data in displayed in dashboard based on the active users in a week/ month or time frame, however we don't have the feasibilty to drill down the data of the users. as well as we rely on "Last Seen" and you can not drill into dashboards for any details on active users
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