PX Product Ideas
PX Product Ideas
- 259 Posts
- 1,406 Replies
Hi Team,It would be better for the product to have the feature of sending the email for participating in the survey automatically as soon as they complete the survey instead of scheduling all those mails at once.I request you @harshibanka to please take a note of this feature as it is something which everyone desires to have.thanks,Avinash.
Display Comment box in the Feedback section according to the scores in the NPS survey Engagement inNo Status
With the current design In the NPS survey Engagement feedback section, Users are allowed to give comments or reviews for all the scores. Unlike it, Can we make it possible to give reviews only for particular scores? Eg Usecase: When the customer gives the rating between 8-10, Then only the comment section should be displayed with the following text "thank you for the high score, Please give us the review".
I was speaking with a customer earlier who would like the ability to generate a link for an engagement to then be able to launch Engaggement via a link. As of now the only way to show an engagement on demand is by using the Knowledge Center Bot. This has come up a few times now, do we see in the future being able to launch Engagement from a link?
We were speaking with a customer earlier today who would like the ability to change the text of buttons in an engagement. The below exampe is the first slide of a guide and in this use case they would like the text to read "Show Me". At this point I understand that this is hardcoded in the product, but in the future we would like to be able to edit text for all buttons. Thanks [img]https://d1qy7qyune0vt1.cloudfront.net/gainsight-en/attachment/Image20191009at9-48-39AM-a081492c-1903-4dff-9177-e402756be495-926190522.png[/img]
Recently, i cam up with this idea after taking a glance at a ticket which helps the customer to customize the size of the widgets in the dashboards they view. It would be user friendly as some data might be difficult to zoom and to help the customer understand the analytics in the widget.
When building an engagement, there are several light gray buttons that are barely visible in the app. I was building a Slider and nearly missed the option to copy a slide (very helpful!), and I didn't see how to re-order the slides (also great!) simply because the icons for these actions are too subtle and grayed out unless the user mouses over them. [img]https://d1qy7qyune0vt1.cloudfront.net/gainsight-en/attachment/pxui-58596bfb-c2d9-459d-9a17-6850eb95f95e-200583127.png[/img]
When exploring different reports in PX (or when showing PX to a colleague), I will often see something in one report that makes me want to go dig into another using the same filters. For example, if I see in [b]Features > Adoption[/b] that users who signed up less than a week ago visited ___ feature ____ times, I'd be curious to see the path those users took in [b]Path Analyzer[/b]. I can see that information by re-adding all the same filters to the new page. Sometimes, the filters are so complex I will have a PX page open on each monitor to ensure I'm replicating the filter set exactly. Idea: I would love the ability to have "Recently Used" filters available when splicing data. This ability would make navigation much faster and provide a more intuitive experience when showing the product to others.
Our demo/sandbox/test (including automated testing) accounts/users often clutter up reporting. There have been a few times when we get excited that a new feature is being used, only to find out that those users are in demo/test accounts. We don't want to blacklist these users/accounts, because sometimes we do want to see what people in demo situations are doing. I just find that people can jump to conclusions when seeing a report without thinking to filter out test accounts. Idea: as a PX admin, I would love the ability to filter out these accounts by default. Other users could still turn off that default if they were specifically looking for reporting on demo/test accounts.
Hi, we're working on raising adoption on our products. One of the things we're doing is contextual targeting. What we'd like to do, but cannot at the moment (correct me if I'm wrong, please :) ) is the following: [b]1. Send Dialog with certain text and CTA (currently possible)[/b] [b]2. Set-up email engagement based on rules:[/b] [list] [*]If engagement (dialog) not completed - send Email A [*]If engagement (dialog) completed - send Email B [*]If CTA clicked send email C [/list](different wording and email content is for each of this target groups). [b]3. Set up dialog again based on the outcome of step 2. (is email opened, clicked etc.)[/b] I am not finding away to do this now; in email engaement i can set up rules for view/completed only based on surveys. Tnx!
PX + Slack integrationNo Status
Hi, we enabled PX + Slack integration, to receive real time notifications when we receive NPS or CES score. As an idea, it would be awesome to filter what notifications to receive - e.g. only detractors for NPS, or only ones that gave 1-3 score, or for feedback to fw only issue type. [url=https://community.gainsight.com/users/link_black]@link_black[/url] [url=https://community.gainsight.com/users/mickey]@mickey[/url]
Thanks [url=https://community.gainsight.com/users/harshibanka]@harshibanka[/url]. We will go with the basic show attempts for now. In the future, I'd love to see PX offer more options to retrigger an engagement if the user hasn't engaged with the CTA. I definitely think it would be helpful to have the analytics that are tied to an engagement become more in-depth as well so that you could assess how well you achieved the goal you had for that engagement.
I created an engagement to highlight a virtual event in our product. I'd like to be able to show the engagement every week [b]IF[/b] the user hasn't clicked on the 'Register Now' button. Is there a way to do this? In the Audience tab, you can select the engagement but then only have the option to target an event that it's been "Viewed" or "Completed". This would then leave out people who haven't seen it yet. Also, would "Completed" be tracking the custom button I added in the engagement or something else? [img]https://d1qy7qyune0vt1.cloudfront.net/gainsight-en/attachment/ScreenShot20190917at2-37-24PM-81307c38-99ec-4a01-9987-5ed8bb0d66a3-1386958298.png[/img]
Posting on behalf of a customer: On guides, there are multiple links that we want to track. Instead of having a general "CTA" column in In App Performance, it would be great to have deeper analysis on which links are clicked into.
Use case: Need Launch an engagement using knowledge center bot where the current Url and the target Url are having different paths. Example: Current URL: https://abc.xyz.com/[b]mnop[/b]/[b]klm[/b]/7/model -- This URL is having two paths after domain "abc.xyz.com" Target URL: https://abc.xyz.com/[b]mnop[/b]/7/home -- This URL is having only one path after domain "abc.xyz.com" Since this scenario can't be achieved using $px-auto-resolve with the current design, this can be considered as an enhancement. Thanks Dileep Nalla
Drill down on custom dashboardNo Status
Hi, we've built some custome dashboards, and what we realised we're missing the opportunity to "drill down" to audiene level on some graph. E.g., I'd like to analyze an audience that used feature X on day Y- I see on graph that there's 1900 customers that used it, but i cannot drill down to see who they are, but need to create a new "report" on audience segment. This is an extra step, that can easily be solved by ability to open audince from certain graphs on Dashboards. [url=https://community.gainsight.com/users/mickey]@mickey[/url]
PROBLEM We may notice a bump or spike in activity of some kind, but don't have a way to easily show WHY it happened. Maybe the CS team recommended a customer perform some changes, maybe the product team released new capabilities. Would be great to be able to optionally visualize this. SOLUTION Have a free-form "milestones" section that functions much like the Product Mapper (from a hierarchy perspective). These "Modules" are places that people can put milestones (title, short description, date). From within a report, a user can easily enable visualizing a "module" and any milestones below it would show for any date-based charts. Could be a simple flag pole on the chart with a title, and when you hover over it it provides the description. VALUE Easily see exactly WHAT caused the change in adoption, retention, utilization, or any other chart-based graph. See something weird in a graph? Turn on ALL milestones and see if something might have t
I noticed that we can now add number of sessions and average session duration on the dashboard. I'm making a request to push account and user data from PX to SFDC. CC [url=https://community.gainsight.com/users/ciarapeter]@ciarapeter[/url] [url=https://community.gainsight.com/users/mickey]@mickey[/url]
Trend Variable in PX ReportingNo Status
PROBLEM I would like to be able to hone in on accounts that have an increased or decreased level of adoption of a particular part of the platform. Today, I don't have a clean way to do this. This is one example, there are likely many more scenarios. SOLUTION Gainsight internally calculates a "trend variable" that can be used to filter or sort by. I could create a report that asks: [i]Show me a list of accounts that have user activity in Asia that are trending upward. [/i] VALUE Ability to pinpoint accounts and usage activity that's going in the right (or wrong) direction is incredibly powerful to help product teams figure out who to reach out to for validation and feedback (not to mention the value to CS)
PROBLEM I have a bunch of nearly identical reports I'm trying to create (activity based on location). The only option I have is to re-save the already saved query. SOLUTION Give me the abiliy to clone the current query (or add a Save As option). VALUE Same time rebuilding every query from scratch.
PROBLEM: I cannot share views and filters of Audience and Accounts Explorer like I can the rest of the reports. I also have to manage two different locations for my favorite reports, not to mention a completely different favoriting mechanism for each. Dashboards also have their own favoriting and sharing mechansims. SOLUTION: The Bookmarks capability inside of the Audience and Accounts explorer is nice, but I'm not sure why it is a completely different system than My Reports and Shared With Me functionality that's in the Analytics section. I would recommend allowing Audience and Accounts reports to be saved to My Reports and shared via Share With Me, just like any other report. Ultimately removing the Bookmark feature. Similar to this, I would incorporate Dashboards here as well. VALUE: Simplified and unified interface. Fewer features to manage and maintain for PX team. Lower learning curve for users. More sharing capabilities.
URLS in Engagement ViewNo Status
Quick thought...with the August release we can now see URLs in the Engagement page. We commonly use this audience selector to setup IS NOT rules for URLs. The URL pulls through on the engagement page and made me second guess if I had the rule logic correct. Good news, all is well. It was simply the perception in the table view. Would love some sort of indicator for URL rules using a 'is not' logic. Secondly, 'Created Date' is not providing as much value as 'Launch Date' would be for my team (followed by Expiration Date).
Js Code in Engagement.No Status
HTTP Referrer in AnalyticsNo Status
Posting on behalf of a customer. Like Google Analytics, they would like to surface the source HTTP referrer. Please see screenshot below as an example. [img]https://d1qy7qyune0vt1.cloudfront.net/gainsight-en/attachment/ScreenShot20190807at4-39-43PM-722ac282-a5ac-4af5-a668-4517dd956b5a-1645962377.png[/img]
Fine-grained date/time filters?No Status
I've made extensive use of the Gainsight PX API and so I know that fields like lastSeenDate and signUpDate can be specified in milliseconds as part of the filter. However, the UI (eg: Audience Explorer) seems only to allow filtering at a granularity of days. Is there any way to do fine-grained filtering in the UI? I have tried using a URL (eg: [url=https://app.aptrinsic.com/users?firstName==Matt]https://app.aptrinsic.com/users?firstName==Matt[/url]) but that doesn't seem to work. Thanks, Matt
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