Acknowledged

For Knowledge Center Bot, implement Knowledge Base search authentication at the user level


Userlevel 7
Badge

Currently, PX only supports the authentication with our supported Knowledge Base integrations using a single, shared user account or API token.  Therefore, all users will be able to search/view the KB content within Knowledge Center Bot using the permissions and access levels assigned to that user or API token.

 

It would be a more secure and better user experience if users could only search/view the KB content they are entitled to consume.  This option is supported for Zendesk in other comparable applications to PX. 


2 replies

Userlevel 7
Badge +2

@link_black thank you for sharing the request here. Sharing this with the product team to check the possibilities.

Userlevel 5

Will investigate the effort on this inQ2

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