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Acknowledged

Feature Request: Ability to embed emojii-esque survey in an email engagement

  • 18 February 2020
  • 2 replies
  • 36 views

Userlevel 5
  • Gainsight Employee: Veteran Rookie
  • 28 replies

It would be great to have emojis as a feature for email engagements. FYI - @ryankapur from atEvent

 

In this example,  the email is sent from Confluence regarding a new release. I've attached a screenshot of the survey (and a 2nd screenshot of the page which appears when the user has interacted with one of the 3 emojis)

 


2 replies

Userlevel 5

@mickey @angelo -  Feature request - adding emojis into email engagements

Userlevel 2

I do not see this as a request to add emojis in email engagements.  Emails can certainly include emojis as emojis can be easily copy pasted into the content.

 

I believe the request is actually to allow a survey to be sent from within a PX email engagement (not supported).  What you do in PX is ask the user to click a link to take a survey, the link can take them back into your app where an in-app survey is shown.

 

The Confluence example of an email-based survey is supported on the Gainsight CS platform.

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